I've stayed at several dozen courtyards...I'm an "elite" marriott customer. This is the worst-run courtyard property I've stayed in. That said, it's not a disaster. It's just well below average.
Front desk phone rings and rings (afternoon and evening both)
Unsurprisingly given the above, nobody is manning the front desk lots of the time. The rest of the time, you wait for the one clerk while other clerks lounge around.
When you do make contact, desk staff is clueless and derisive (I stayed two days and interacted with all shifts).
Nothing filthy/dirty, but public areas are noticeably less well-maintaned than usual.
Super super slow elevator.
No actual courtyard...just a scruff of bushes.
As a "silver elite" marriott customer, I usually get free upgrades. Clerk told me there was no upgrade available...and the hotel was less than half full. Clerk seemed unaware of Marriott upgrade policy.
I chalk the problems up to this being a Priceline listee. I think that's most of their business, so they have less incentive to live up to a higher level...the biz travelers that are bread/butter to most courtyards.
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- Also Known As:
- Courtyard By Marriott Boston Natick Hotel Natick
- Courtyard Natick
- Natick Marriott
- Natick Courtyard