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“Poorly-Run Courtyard Property”

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Courtyard Boston Natick
Ranked #3 of 4 Hotels in Natick
Certificate of Excellence
NYC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Poorly-Run Courtyard Property”
Reviewed 5 October 2006

I've stayed at several dozen courtyards...I'm an "elite" marriott customer. This is the worst-run courtyard property I've stayed in. That said, it's not a disaster. It's just well below average.

Front desk phone rings and rings (afternoon and evening both)

Unsurprisingly given the above, nobody is manning the front desk lots of the time. The rest of the time, you wait for the one clerk while other clerks lounge around.

When you do make contact, desk staff is clueless and derisive (I stayed two days and interacted with all shifts).

Nothing filthy/dirty, but public areas are noticeably less well-maintaned than usual.

Super super slow elevator.

No actual courtyard...just a scruff of bushes.

As a "silver elite" marriott customer, I usually get free upgrades. Clerk told me there was no upgrade available...and the hotel was less than half full. Clerk seemed unaware of Marriott upgrade policy.

I chalk the problems up to this being a Priceline listee. I think that's most of their business, so they have less incentive to live up to a higher level...the biz travelers that are bread/butter to most courtyards.

  • Stayed September 2006, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
6 Thank So_Hungry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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286 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (53)
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English first
kuna
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 20 April 2006

Really nice and clean on the whole, free shuttle in the area, safe neighborhood. I have two major complaints:

wifi in the rooms is free but *very* spotty.

the waitress who worked every meal we ate in the dining room messed up literally every aspect of every order. She couldn't even get the water right.

Stayed April 2006
Helpful?
1 Thank slfisher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Columbia, SC
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 23 July 2005

This past week my son and I went on a business trip near Boston with my husband. We really enjoyed staying at the Courtyard Marriott on Speen St. in Natick. We found it to be extremely clean and the staff was friendly. The location was nice because it had several shopping centers nearby and was also located within driving distance to many historical sites in Concord, Mass. The breakfast buffet had many choices and there were many ammenities for business travelers. The main drawback was that the pool was unavailable for most of the day. The hotel staff informed us that due to Mass. state law there must be a lifeguard on duty for the pool to be open and they were unable to find someone for the middle part of the day. My son was disappointed about not being able to get in the pool. For an 8 year-old, the pool is the main draw of any hotel trip. Overall, our stay was a nice one.

Helpful?
1 Thank ladcraig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CT
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 11 April 2005

I needed a hotel not far from Logan for an early flight. This Courtyard was perfectly acceptable, especially listed at $55/night on Hotwire. Yes, it's not exactly in the thick of an exciting area, but hey, it's a commuter hotel. Employees were nice, room clean, and a really nice comfortable bed with excellent feather pillows.

  • Stayed April 2005, travelled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank orderfire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cupertino, California
Level Contributor
47 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
Reviewed 22 January 2005

I have stayed in a number of hotels in the Courtyard by Marriot chain. This is probably the nicest one in which I have stayed. The rooms are clean and relatively reasonably appointed, but still rather basic. They appear to have decorated (or redecorated) within the last few years. The rooms have high-speed Internet (not wireless, at least not yet). The hotel has a restaurant in the lobby, which serves a good breakfast with made-to-order omelettes in the buffet area. I don't remember the price of the breakfast, but it was not free. The area seems safe, but nothing of much interest is within walking distance. I think that there was a Home Depot across the street.

Helpful?
1 Thank Todd W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Courtyard Boston Natick

Property: Courtyard Boston Natick
Address: 342 Speen St, Natick, MA 01760-1507
Region: United States > Massachusetts > Natick
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Natick
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Courtyard Boston Natick 3*
Number of rooms: 181
Reservation Options:
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Also Known As:
Courtyard By Marriott Boston Natick Hotel Natick
Courtyard Natick
Natick Marriott
Natick Courtyard

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