I bought a set of couch as a gift to my bf and turned a nightmare . when I bought I ask the man who sold it , if it was leather and he said : the seat is leather the side isn't , okay I believed them , and I bought it and a extended warranty for 5 years if anything happen they will fix it , an he said the jordan's was responsibly for the insurance policy . My bf doesn't have pet , kids to do any damage in the sofa . Passed 4 years," the supposed leather seat ", started to peel . I called them and explain what was going on with the sofa . TOOK ALMOST 6 MONTH TO DAY GIVE A ANSWER , because I was calling everyday and she , maria sousa , said the lost the photo I sent to them , and I sent the photo again , again and again .....the answer was we didn't to get it . After all they said the sofa wasn't leather , the name of the factory responsible for the sofa the name was genuine leather . REALLY?
they didn't care at all . I asked to talk with the owner and she was being so mean with me , she said he will not waste his time calling me . she said the only thing she could do is giving me $175 dollars in credit at the store . they lie to you sell and be rude when you have the right to complain . I just hope you can read it before you buy anything there . the same way the said they recorded the conversation , I said to her I was doing too and I CAN prove it . In jordan's doesn't have secretes , HAVE LIARS.
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