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“Wait a bit on this one probably”

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Crowne Plaza Hotel Boston - Natick
Ranked #2 of 4 Hotels in Natick
Brunswick, Maine
Level Contributor
184 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
“Wait a bit on this one probably”
Reviewed 5 November 2011

This place is in the midst of a major renovation. During that, the word "no" is what comes to mind. No bar, no restaurant, no little store, are just a few examples. But the staff is nice and it seems to be doing a good business. The rooms have almost all been rehabbed and are very nice, if you allow for the rehab being done pretty much in what is called "contractor grade" materials. The beds are fine, with luxury feeling sheets and comforters. There is a small snack bar with, like, one brand if chocolate bar, and that is basic Hershey's. They do have coffee and muffins and bagels, etc. Peeking illegally into the construction area, I would say that they have a ways to go, weeks if not months. One nice aspect is that they are using an upper floor as a stand by bar, but just tables, and, absolutely inexplicably, the view has been blocked by coating the windows to a height of about four feet with an opaque material. Sit at most tables, and you see nothing. Bizarre decision. There is one room, where the bar is, without that blocking material. Hats off the the staff - they are trying hard in the midst of a really injured hotel. I'm sure it is all finances, but when one is doing this much rehab of major areas, perhaps the better view would be to close the place and just do it. When it is all done, I'd come back.

  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank johnH1892DD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelSolarczyk, Front Office Manager at Crowne Plaza Hotel Boston - Natick, responded to this review, 20 November 2011
Dear Valued Guest,

Thank you for taking the time to write your review. We would like to apologize for any inconvenience that you have experienced during your recent stay. We are pleased to say that our renovation process is almost completed and the new restaurant and lounge will be available to our guests shortly. Thank you for staying with us and we look forward to your return.
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523 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (107)
Date | Rating
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English first
Bergen County, NJ
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 October 2011

This is the 2nd time I have stayed at this hotel and is is consistently clean, the service is good. They are in the middle of a remodel, so the resturant is under construction but offer food & drinks on the 7th floor. Beds are very comfortable, I will be back.

Room Tip: Dont stay on the 7th floor while they are under construction... they moved the bar/resturant to this...
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  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank R0adTripFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelSolarczyk, Front Office Manager at Crowne Plaza Hotel Boston - Natick, responded to this review, 20 November 2011
Dear Valued Guest,

Thank you for taking the time to write your review. Our renovation is almost completed and we are excited to have our new outlets available to our guests. Thank you for staying with us and we look forward to your return.
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Natick, Massachusetts
1 review
Reviewed 26 October 2011

To all the staff at the Crowne Plaza - Thank you for making my daughter's wedding the happiest day of her life. My daughter's wedding was held at the Crowne Plaza in Natick and while I normally would not write a reveiw I have to in this case. The banquet manager promised a day she would never forget and she delivered! The service was fantastic, the food amazing, the rooms were immaculate - I just can not say enough how happy we are that we chose this venue.

  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Georgia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelSolarczyk, Front Office Manager at Crowne Plaza Hotel Boston - Natick, responded to this review, 20 November 2011
Dear Valued Guest,

Thank you for taking the time to recognize all the efforts that our staff has put into making your daughter's even successful. We thank you for your positive comments and look forward to host your future events.
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Dedham, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 October 2011

The organization I work for recently held a conference at the Crown Plaza and I have nothing but great things to say about the facility, service and staff! The hotel is currently undergoing renovations, which were much needed, and though we initially thought this might be a problem, our event manager made sure everything went smoothly the day of our event. Everyone at the hotel was so helpful in making sure our event was successful and the food served for lunch was amazing, top quality! I would definitely recommend this hotel to anyone and we plan on hosting the same conference there again next year!

  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NENPA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelSolarczyk, Front Office Manager at Crowne Plaza Hotel Boston - Natick, responded to this review, 20 November 2011
Dear Valued Guest,

Thank you for sharing your comments with us. We are pleased that you have enjoyed your stay with us and had a successful event. Our staff is committed to provide an exceptional customer service to all our guests. We look forward to your return and future events.
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Belgrade Lakes Maine
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 October 2011

I have adopted my 8 year old grand daughter and so I took her and my oldest daughter down to American Girl for the special event they were holding to unveil their two new dolls. I checked around for hotels that were listed on the American Girl site, the first one was $199 a night the second one was $369 and with the American Girl special was over $400 a night and that included the bed for the doll and cookies and milk for the doll and turn down, then I called the Crowne Plaza and the American Girl special was $139.00 and that included the bed and pillow and blanket for the doll , ear plugs and eye shades and cookies and milk for both the 8 year old and the doll. Everything from the welcoming letter to the event at American Girl was wonderful and I feel the reaction from Priscilla was more than Disney World. The next event that takes place at American Girl we will be there and there is no question we will definitly stay at the Crowne Plaza oh we also had a full breakfast the next morning not just donuts and bagels. If you are traveling to Natick Mass definitly stay at the Crowne you will not be dissappointed.

Room Tip: I think they are probably all excellent
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  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelSolarczyk, Front Office Manager at Crowne Plaza Hotel Boston - Natick, responded to this review, 19 October 2011
Dear Valued Guest,

We are happy to hear that you and your grand daughter enjoyed your stay with us. I will be more than happy to share your comments with out staff and management as a reinforcement to continue their efforts to make the Crowne Plaza Boston-Natick a leader in excellence. Thank you again for taking the time to write your review and we hope to see you in the future.
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Mountain View, California
2 reviews
Reviewed 10 October 2011

We recently held our corporate event at the Crowne Plaza Boston Hotel- Natick, and were very pleased with the overall venue. The main Hampton Ballroom, where we had our meeting, had been recently renovated with new carpets, lighting, etc., which looked much more modern. The rooms were quite decent as well. The best part about this hotel is the quality of service. The entire staff, ranging from the banquet manager, to the foodserver, to the A/V guy, to the sales/catering manager, to the front desk, were all very professional, friendly and very willing to help. I was impressed with the excellent customer service- everyone went above and beyond.

The only downfall to our experience is that there was construction going on during our meeting, which was distracting to our meeting. However, after a call to the front desk, the construction immediately stopped and it was not an issue for the remainder of our event. I would definitely consider hosting future corporate events in his hotel.

Stayed October 2011, travelled on business
Helpful?
Thank bonbon95014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelSolarczyk, Front Office Manager at Crowne Plaza Hotel Boston - Natick, responded to this review, 20 November 2011
Dear Valued Guest,

Thank you for taking the time to write your review. We are pleased that you had a successful event with us. It is our goal to provide an exceptional service to all our guests and reviews like this show that we are on the right track. Thank you for sharing your comments with us and we look forward to your future events.
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Maine
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 October 2011

Why the wretched 20 something radio station blaring in every public space? I was there for a newspaper conference and the experience wasn't enhanced in the ladies room listening to some screetching woman sing "would you like me better if you slept with me" over and over and over again. Similar loud young person radio music in the lobby, at the front desk and on the sidewalk waiting for the shuttle. Very intrusive and annoying. The travelers I saw were like me, 45+ so don't understand that choice.

The room was clean and attractive and it was quiet up there, thank goodness. Banquet food was above par.

Shuttle service was very quick and friendly. Great shopping mall across the road.

Gals on the front desk were efficient and while not rude couldn't be described as warm and friendly.

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AmericangirlMaine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelSolarczyk, Front Office Manager at Crowne Plaza Hotel Boston - Natick, responded to this review, 19 October 2011
Dear Valued Guest,

Thank for sharing your review with us. Your comments will be passed on to the managements of these specific areas to improve the service and amenities in the future. Thank you for taking the time to write this review and we hope to serve you in the future.
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Additional Information about Crowne Plaza Hotel Boston - Natick

Property: Crowne Plaza Hotel Boston - Natick
Address: 1360 Worcester Street, Natick, MA 01760-1514
Phone Number:
Region: United States > Massachusetts > Natick
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Natick
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Crowne Plaza Hotel Boston - Natick 3.5*
Number of rooms: 251
Official Description (provided by the hotel):
Welcome to the finest hotel in MetroWest Boston, The Verve Crowne Plaza Hotel Boston-Natick. The hotel offers luxurious, comfortable surroundings with attentive, courteous service. All guestrooms offer complimentary high-speed Internet and our club floor features exceptional accommodations and personalized services for the more discerning guest. For those who are traveling from Logan Airport, the Logan Express Framingham bus service stop is conveniently located a mile away from the hotel. Strategically located 17 miles west of Boston, this hotel is conveniently located near visitor attractions such as The Freedom Trail, Faneuil Hall, Quincy Market, USS Constitution, Back Bay, and the North End and baseball can be enjoyed at the famous Fenway Park, home of the Boston Red Sox. The Verve Crowne Plaza is located within one mile of five shopping malls, a wide variety of restaurants and two movie cinema complexes. The popular Natick Collection is located across the street from The Verve Crowne Plaza and has expanded to include Massachusetts' first-ever Nordstrom, Neiman Marcus and a hundred specialty stores, luxury boutiques and dining options. When making your traveling plans to the Boston-Natick area, consider The Verve Crowne Plaza and check out our room packages such as our Boston Weekend Package, our Natick Collection Shopping Package. ... more   less 
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Also Known As:
Crowne Plaza Natick
Crowne Plaza Hotel Boston

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