Yes, the rooms are recently updated, modern and are actually great but the experience is abysmal at times. The first floor is a mix of a construction zone, 1986 Golden Girls bland and a 1976 discotek. My wife and I stay here often, weekly in fact. But during the renovation it has proven to be difficult to the point of frustrating. Parking is amiss during the events they hold, there is nowhere to leave your car. The shuttle service is lost and the vehicles are clearly experiencing some deferred maintenance. The front desk is confused when busy. I had a brief and very professional excellent experience with Matthew at the desk for several weeks who has seems to have unfortunately disappeared. I've spoken to Michael the General Manager several times and never had the satisfaction that he could do anything to make anyone happy. Forget room service, it will arrive the following evening and without silverware. .
I'm sure this will eventually become a great property once the jack-hammering stops. My advice is to quiet the experience, There has to be a more discrete way to renovate a building. And return Matthew or someone like him. My wife and I really enjoyed him at the desk and his simple professional, humor and great recommendations on where to go in the area and all the help he would easily provide. . His professionalism and dedication to guests was unsurpassed while the regular desk agents seem to be anywhere between ill-regarding and uninformed even to the point that we had been checked into occupied rooms. It's a lost property and I guess we'll have to wait to see what the end result it.
- Official Description (provided by the hotel):
- Welcome to the finest hotel in MetroWest Boston, The Verve Crowne Plaza Hotel Boston-Natick. The hotel offers luxurious, comfortable surroundings with attentive, courteous service. All guestrooms offer complimentary high-speed Internet and our club floor features exceptional accommodations and personalized services for the more discerning guest. For those who are traveling from Logan Airport, the Logan Express Framingham bus service stop is conveniently located a mile away from the hotel. Strategically located 17 miles west of Boston, this hotel is conveniently located near visitor attractions such as The Freedom Trail, Faneuil Hall, Quincy Market, USS Constitution, Back Bay, and the North End and baseball can be enjoyed at the famous Fenway Park, home of the Boston Red Sox. The Verve Crowne Plaza is located within one mile of five shopping malls, a wide variety of restaurants and two movie cinema complexes. The popular Natick Collection is located across the street from The Verve Crowne Plaza and has expanded to include Massachusetts' first-ever Nordstrom, Neiman Marcus and a hundred specialty stores, luxury boutiques and dining options. When making your traveling plans to the Boston-Natick area, consider The Verve Crowne Plaza and check out our room packages such as our Boston Weekend Package, our Natick Collection Shopping Package. ... more less
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- Also Known As:
- Crowne Plaza Natick
- Crowne Plaza Hotel Boston