We just came back from a tweekend getaway to Cape Cod and stayed at the Sandbars. My husband and I were travelling with another couple and had previously stayed at Sandbars without any issues. The rooms are clean and pleasant and we had a ground floor room with a slider that opens out directly onto the beach.
Well unfortunately I cannot say that our experience this year was as pleasant as we had anticipated. After spending a most enjoyable day on the beach I headed into our room to shower and dress for our evening out. What a surprise I got when I discovered that there was not hot water. My husband attempted to reset the circuit breaker (located in our room) for the water heater which didn't seem to resolve the issue so he went to the office for help. The owner came to our room extremely annoyed to begin with and when I attempted to expalin that no hot water had been run prior to my shower and that I was the first to get in, feel on deaf ears. He implied that we had somehow depleated the 40 gallaon capacity tank by taking numerous showers and to just wait 45 minutes before we try again.
Needless to say, the 45 minute wait didn't help and we again went to the office for help. When the owner came to our door he was extremely upset and continued to imply that it was "our fault" there was no hot water...upon further investigation he determined that the water heater was in fact leaking and NOT working!! He rudely stated we had a couple of options, check-out and he'd refund our money and we could go somewhere else or move to another room. (never offered assistance with moving all of our belongings, food, etc.)...his direct quote..."what do you expect me to do on a Friday afternoon". He also never apologized for his behavior or accusations!
We did in fact move to another room but we continued to scratch our heads wondering how we had somehow been to blame for this situation. The incident put a real damper on the weekend!
The morning we checked out, as our husbands were loading the car, the owner and his wife were in the parking lot. The wife said hello and asked how our stay was BUT the husband just walked past without a word. We left the key in the office on the desk with a shout from the back... thank you.
Sandbars has see us for the last time...too bad...it really is a nice location buy lacks customer service and satisfaction!
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- Also Known As:
- Sandbars On Cape Cod Bay Hotel North Truro
- Sandbars On Cape Cod Bay North Truro, MA, North America