The facility is lovely, the location is great, and we are repeat visitors. We understand why there are so many rules - as the evenings are quiet for sleeping and there are no open fires...but you can go to the beach with a permit and have one. This was our 2nd year going with a large group (a family and friend reunion of sorts) and about 10 sites total across our group.
However - the staff and management DO NOT COMMUNICATE with one another, and it leads to horrible guest experiences. They make you feel like you don't matter to them and they don't need your business. Which means that we will not be returning, unfortunately. This year - as last - we were meticulous in our planning and adherence to rules, and even called ahead to clarify some stuff so we were sure we wouldn't be in violation of any....
My husband has a motorcycle and he loves riding. The ride to the cape, and around P town is awesome. We saw on the website that "motorcycles can't be accommodated." We took this to mean that they can't be taken up in to the campsites where there are dirt roads, uneven surfaces, etc. Understanding/assuming that we wouldn't be able to have a motorcycle up at our campsite, we called to see if he could ride it up and keep it down in the main parking lot (by reception). We wanted to make sure we understood what "can't be accommodated" meant. The person on the phone said YES - he could have it at the campground, but it would have to be left in the main lot and covered when not in use. Ok, checked off our list! So, he rode up. (Had they said no, he would not have ridden up).
We arrived (me by car with the tent, etc, and him by bike) and there were no issues. He covered the bike, left it at the main lot, and camped up in our Area 4 site.
The next day, we decided to take the motorcycle to P town. After all, the point of riding up was so that we could take the bike out. We rode around for the day, and when we got back, a yelling man came out to us to explain that we can't have the bike there and we need to leave the property. He said that we can have the bike up there - but we could only arrive on it and leave on it - and can't use it while we're staying there. The owner even came out and asked us to leave and said we were breaking rules. WE HAD THE NAME OF THE PERSON ON THEIR STAFF WHO TOLD US WE COULD HAVE THE BIKE THERE BUT NOT IN THE CAMPSITE (ONLY IN THE MAIN LOT). The owner then explained to us that she's only worked there a few weeks. We also stressed that we pushed the bike, in neutral, off the property altogether before starting it to ride off. We were conscious of the noise and were respectful of all rules, etc. He still wanted us to leave and it got really heated. My husband then drove the bike to a local gas station where we paid them to keep it there, covered, until we left. Absolute frustration.
In terms of his employee not being there long and giving us wrong info, sorry - but not our problem. We specifically called ahead and asked. We made the decision to have the motorcycle there (hundreds of miles from home) based on us calling to ASK FIRST. If they don't allow bikes there in the main lot, she should have said something or clarified with her management before answering us. We didn't even ever expect to have the bike up in our campsite, nor did we want to, and that is what we thought the rule was - and even took the step to call before heading up.
I highly suggest their staff and management go through some internal communications training and some customer service courses. Lack of their communication and clarity of rules should NOT lead to us having a horrendous time and being spoken to like criminals - and cost to park the bike offsite, which we wouldn't have ridden up if they said no!!! It was a horrible experience and it left me with such a bad feeling about how we were treated.
I would say there are probably many other campsites that offer just as much beauty and convenience, without having to be treated as we were. Take your tent and your money elsewhere!