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“The staff doesn't care”

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Clarion Hotel & Conference Center
Ranked #4 of 5 Hotels in Northampton
Kansas
Level 6 Contributor
27 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“The staff doesn't care”
Reviewed 30 April 2013

It appears that none of the staff care about the guests.
I tried to check in early about 12:00, checkout was at 11:00, I was told that they were in the process of checking people out, there was no guests at the desk. When I asked how long before I could check in I was told "as I said we are in the process of checking guests out".

The cleaning was barely noticeable. A cap to the shampoo was on the floor under the counter for five days, the sheets were never changed, coffee was not provided on two days. White strings were on the carpet in the halls for four days. Pizza boxes were piled up next to trash containers for five days. Trash was blown from over filled trash containers outside and never picked up.
Problems like no electrical outlet in the vanity area and the coffee pot electrical cord being too short to reach an outlet may be hard to correct but having the staff at least pretend to care is fixable.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelsitaly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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244 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • Any
English first
Long Island NY
Level 4 Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 29 April 2013

We arrived at about 10pm and the desk clerk assigned us a room with two double beds. I asked if there was a king bed available, which there was, but she told me it would be an additional charge. I told her I'd like a king bed but didn't want to pay more for it, but she said, nope, it'll cost more money. Now, at 10pm, are they really holding out to see if they can sell that room? Wouldn't this have been a no-cost way to make me a return customer? ... But the plot thickens. We go to the two-bedded room and open the door and it smells like vomit. We turn right around and go back to the front desk and tell them. This time the manager, who was listening to our conversation with the clerk earlier, offers us the king room - and no extra charge.

The hotel had coffee set up in the lobby when I went down at 630am. And 6 oz. cups to pour it in. I went to the Dunkin Donuts 5 minutes away to get a grown-up size cup. Another opportunity to not insult the customer, and they missed it.

The room itself was okay - worn but okay.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MitchfromLI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Northampton hotels

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 April 2013

My spouse kindly requested an extended checkout time at noon and the guest services clerk refused. Nearly 30 seconds had passed when we heard a knocking on our door. "Hello this is guest services, check out was at 11:00... I will give you 15 minutes ." (Mind you it is 1203 at this very moment and my spouse has been running the water for 20 minutes hoping it will miraculously turn warm so we can get out of here. Ps the toilet will not flush either and ran ALL night!" This venue needs to provide some sort of training course to their obnoxious employees on how to better accommodate hotel guests, or maybe teach them proper etiquette. Needless to say, I wouldn't recommend this venue to anyone trying to enjoy a birthday weekend getaway.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kandrews89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 26 April 2013

I stay at this hotel two to three times a month. Love the rooms staff and food. It is a hidden treasure outside NorthHampton. I have visited other hotels in area but prefer this hotel. I have always had great experiences here. The Pages Bar is great and Food is above average.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mistersudzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Princeton
Level 6 Contributor
96 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 24 April 2013

The hotel looked shabby from the outside but it was a different story inside. Nice rooms, very comfortable bed, nice people, pleasant jazz at a fun bar. I'm sorry others had a problem but I'd say if you're visiting the area, this might be a good choice. Oh and I left something valuable in the room and they mailed it back to me quickly.

Room Tip: Ask for a quiet room
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  • Stayed April 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MollyMe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chincoteague Island, Virginia
Level 6 Contributor
153 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 21 April 2013

This was one of the worst hotels I ever stayed. The bed was so bad I could not lay down on it and had to ask for another room. One of the rooms had a dehumidifier in it and the heating system was something that was used over 30 years ago. Rooms near the pool smell like chlorine. There are so many other hotels to stay in the local area. This hotel needs a renovation badly.

  • Stayed April 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 67lakeshore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newtown, Connecticut
Level 4 Contributor
46 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 15 April 2013

We were really looking forward to spending a few nights here during a recent trip to the area to see family. The picture on the website of the indoor pool and atrium looked great, so we decided to pay a little extra for a "poolside" room.

Check-in was simple and the front desk staff were friendly. We found our room through the dark hallways, which as the other reviewer mentioned, had a strange odor. Upon entering the room, we noticed a stronger foul odor but got used to it. The furnishings were very dated and worn, and I noticed many places where wallpaper and paint was peeling. Aside from the flat screen TV, it looks like the room hadn't been updated in 20 years.

The poolside rooms are completely indoors - meaning, one door opens to the pool atrium and the main door opens to the hallway. It quickly got warm so my wife tried turning on the AC. That's when we noticed hot air coming out of the vent. When she called the front desk to tell them, the staff member said, "yeah, sorry about that, the AC doesn't work in the poolside rooms."

Apparently after speaking with the "engineer," the system doesn't go into "cold mode" if it's too cold outside. This must be a common complaint for anyone who gets these rooms and judging by the 80's style thermostat, I'd say they have been dealing with the complaints for a long time. One would think that Clarion would've addressed this, so it doesn't shine the chain in a very good light, in my opinion.

In defense of the hotel, they offered us a lower rate and gave us a fan, but there's no way I would have paid full price for this room. Controlling the temperature of a room is one of the most fundamental and important aspects of a good stay!

We went in the pool and I quickly noticed it had not been drained and cleaned in a long, long time. The pool tiles had a thick layer of grime along the perimeter - to the point where hand-written letters were scratched into each of them. I would have taken a picture but decided not to, thinking it would have seemed creepy. Paint along the edge and bottom of the pool had almost completely worn off, and paint at the top of the supporting beams in the atrium had peeled off. Temperature of the water was about 5 degrees too cold, a cost-cutting measure I would assume, based on the lack of upkeep elsewhere.

Each time we were using the pool, there was a staff member buffing the atrium floor. This seemed a completely pointless exercise, considering the larger issues I noticed. If those guys spent half as much time scrubbing an already clean floor and used that time updating the rooms, they'd be well on their way to improving the quality of stay.

We left the hotel around noon and took off the "do not disturb" sign and when we got back at around 7PM, noticed that housekeeping never came. I find this completely unacceptable - the room was available basically all day and they couldn't find the time to clean the room? This leads me to believe that they are severely understaffed.

It's unfortunate to see such a nice hotel fall into disrepair and mismanagement. All the things we noticed, could have been addressed with enough attention and awareness by the people running the show.

Room Tip: Moral of the story: don't bother with the poolside room!
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  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brian T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Clarion Hotel & Conference Center

Property: Clarion Hotel & Conference Center
Address: 1 Atwood Dr, Northampton, MA 01060-4272
Region: United States > Massachusetts > Hampshire County > Northampton
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 5 Hotels in Northampton
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Clarion Hotel & Conference Center 2.5*
Number of rooms: 122
Reservation Options:
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Also Known As:
Clarion Hotel And Conference Center
Clarion Northampton
Northampton Clarion
Clarion Hotel Northampton

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