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“very poor customer service”

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The Four Points by Sheraton Norwood Hotel & Conference Center
Ranked #2 of 5 Hotels in Norwood
Certificate of Excellence
maine
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“very poor customer service”
Reviewed 7 July 2011

Nice hotel but the customer service is pour - had a promotion rate that didn't work when booking on website and the promotion said to bring a proof of residence upon the check in but the person at the service desk wanted nothing to do with it, if you advertise the promotion then honor it. Other than that we had a good time. next time will choose a diferent hotel chain.

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank 2mainetraveler1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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366 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (71)
Date | Rating
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English first
New York City, New York
Level 6 Contributor
188 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed 6 July 2011

This is a fairly basic hotel, but with good sized and updated rooms. I normally stay in the
Courtyard down the road, but that location is in desperate need of a renovation. This is already upgraded and a very efficient option near the highways for business travel. Breakfast buffet is offered for your stay or there is a Starbucs and Ihop in the area.

  • Stayed June 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Pandora_is_Eve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 July 2011

I stayed here for two nights. My view may be a little skewed as my stay was paid for by someone else. The hotel was nice and spacious. It was up to date with furnishing and appearance. The staff was polite and friendly. The hotel and rooms were well kept and clean. Free wi-fi was a great bonus. I'd stay here again if for some reason I needed to stay in Norwood.

  • Stayed June 2011, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank jts813
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glen Mills, Pennsylvania
Level 6 Contributor
354 reviews
125 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
Reviewed 13 June 2011

This hotel complex sprawls - mostly because of the numerous banquet and meeting rooms on the first floor. Lobby is nicely appointed, free breakfast area is sufficient. Business center is only lobby drawback, no partition or private work area - public traffic and noise from lobby activities... Rooms are nicely appointed, shower pressure is weak, work area is nicely appointed, reminiscent of the 'Hampton study desks'.

Room Tip: Join SPG rewards... just like any hotel chain.
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  • Stayed October 2010, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank originalXfactor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Knoxville, Tennessee
Level 4 Contributor
40 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 10 June 2011

My wife and I stayed here for a few days and it was a good place. Very clean, and friendly, but it is a tad over-priced. But if you want and/or need that ritzy feeling, it is a good place. Great breakfast buffet and nice elegent lobby and common areas, but your paying a preminum for it, every step of the way. Still, fairly reasonable compared to their competition in the area.

Room Tip: If 2 or more, get the breakfast rate.
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  • Stayed June 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mack00013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 April 2011

Forget traveling with children at this hotel. Photos of fitness center and pool/whirlpool are very enticing, and in fact; they are. However, children under 16 are NOT welcome. If your family is excluded from using the amenities at this hotel it should've been specified that way on their website! Some family vacation!!!!!!!!!!!!!!
Thanks for spoiling it.

  • Stayed April 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank notallowed40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level 5 Contributor
77 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 11 April 2011

Nice hotel. Convenient to stay for the holidays. Close to everything. Comfortable and clean. Only caveat is the restaurant is not open on holidays and there is no other food in the immediate area.

  • Stayed December 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank minx1290
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Four Points by Sheraton Norwood Hotel & Conference Center

Property: The Four Points by Sheraton Norwood Hotel & Conference Center
Address: 1125 Boston Providence Tpke, Norwood, MA 02062-5001
Phone Number:
Region: United States > Massachusetts > Norwood
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Norwood
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — The Four Points by Sheraton Norwood Hotel & Conference Center 3.5*
Number of rooms: 123
Official Description (provided by the hotel):
The Four Points by Sheraton Norwood is between Boston and Providence and is easily accessible from both airports. We're near New England corporate offices and have 30 professional meeting rooms. ... more   less 
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Also Known As:
The Four Points By Sheraton Norwood Hotel Norwood
The Four Points By Sheraton Norwood Hotel And Conference Center
The 4 Points By Sheraton Norwood Hotel & Conference Center
Sheraton Norwood
Four Points Norwood
Norwood Sheraton
Norwood Four Points

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