I reserved a stay through the resorts OWN on line reservation system. Two days later I received a one line email stating that they could not honor the reservation. I called the resort and spoke with a monotone, snobby person that explained, after I had to ask for elaboration on the message, that the on line booking system "messed up." That was ALL the information he offered. I stated that I thought it was unprofessional of the resort to: wait 2 days to infrom me of their 'mess up,' inform me by email, and provide no explanantion nor identification of who wrote the email. The man explained that this was a standard software response. Well, for a resort who claims to cater to making events "special," I highly doubt that they are capable of doing so, considering that they could not attend to basic reservation needs nor provide pleasant customer service.
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- Also Known As:
- Martha`s Vineyard Hotel Oak Bluffs
- Marthas Vineyard Hotel
- Martha's Vineyard Resort Oak Bluffs, MA