Boy, I had high hopes when I learned that Lola's was replaced by Hooked. Boy, was I disappointed. Great location, beautiful restaurant, filled with inexperienced and rude waitstaff.
The food was good, but my appetizer was served with my entree. My food (Fried chicken) was served at room temperature, with a rock hard biscuit. I had to beg for a water, and the waiter was unfamiliar with the menu.
Customer service is not a priority at Hooked. My friend ordered an Irish Coffee. She received a shot of liquor, no coffee or cream. When she questioned the waiter he could only say it was what he was given. She sent it back. He returned later to explain that he didn't know he had to prepare the drink himself.
I could go on, but I won't. Did I mentioned that the bathrooms were a disappointment?
August 17, 2013 -I ordered the bread pudding for dessert. It was delicious, but not freshly made...it had been heated by microwave.
I'm a 20% tipper when I dine out. This is the first time in dining out that I left a bad tip...why??? The waiter was extremely rude and disrespectful.
Overall, I will not return to Hooked. My dinner was good, but the poorly timed food delivery, the wait time for food, rude staff will keep me away!
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