I stayed here for 2 nights in October 2013. I did not like my stay.
The room promised was a king suite. It was a king room, no suite.
The mattress felt to be 10 years old and I woke up each morning with a stiff back.
The room was a handicapped room so the layout was off, we were not warned of this at check in. The counter top in the bathroom was too small and the TV was in the wrong place for viewing from the bed due to the handicapped layout.
We were warned that the parking lot was unsafe and break-ins occur regularly. The police were in the parking lot almost every time we returned to or left the property.
I filled out the Marriott email survey and conveyed most of the above to mgmt. I received a polite email back saying that the mattress in the room was replaced and that they instructed the staff to inform guests if they have no conventional rooms available. This seems like the right thing and was considerate.
They also credited me 4000 Marriott points. Which at first seems to be a very nice gesture. After I looked into my account ( I don't get points I opt for miles) I realize I was given what amounts to a wooden nickel. I can never use them, even if I stayed at another Marriott property I would earn miles and not points, so there they sit forever or until they expire.
So I write this public review in response to the insult of the wooden nickel. If you want to stay at a property that pays attention to detail look elsewhere.
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- Also Known As:
- Springhill Suites Boston Peabody Hotel Peabody
- Springhill Suites Peabody
- Peabody Springhill Suites