food servers were seen handling food and forks, spoons, etc. without wearing sanitation gloves - the room was cold upon entering - ceiling vent near door blew cold air all the time but heater worked wellMore
food servers were seen handling food and forks, spoons, etc. without wearing sanitation gloves - the room was cold upon entering - ceiling vent near door blew cold air all the time but heater worked wellMoreShow less
Thank you for taking the time to provide us with feedback from your recent stay at the Home2 Suites by Hilton Pittsburgh-McCandless. As the Assistant General Manager at the Home2 Suites by Hilton, I am working very hard to continually improve our property and to provide all of our guests with the products and services that deliver an “Excellent” experience. Your survey comments indicate that you had a number of areas in which we failed to meet your expectations for which I sincerely apologize. I have forwarded your comments to the appropriate department heads that are certain to take the corrective steps needed to improve their areas.
This is the 4th time I have stayed at this particular Home 2 Suite. I love the decor and the roominess of the hotel. Everyone is helpful and friendly and they go out of their way to be accommodating. It is located near my family and makes it a convenient and affordable place to stay when I am in town.
We asked for a handicap room by the elevator and were given a first floor room next to reception desk, very thoughtful of them. The room had more room and amenities than we could use but we loved it and the bed and linens were awesome. Would definitely stay there again. Hospitality was excellent and the breakfast was very good, even fresh blueberries for your cereal. I do think they could extend the breakfast hour until 9:30, 9am is a little early to close the kitchen. Apples were available at all hours for the guests, thank you.
Overall the hotel is designed nicely with creative rooms and a convenient continetal breakfast. All the amenites are new and the staff does its best to make sure your taken care of. Although, the staff and maid service is new and with that comes some set backs.
Rooms are decent and spacious. Found a bug in the bed and advised the front desk!
Only one bed in the room with a pullout couch as the second bed. Worst part is the pullout bed wasn't made and you have to pick up bedding from the front desk. There was only one extra pillow for the pullout bed?! When I called down to the front desk the one person on staff was a rude woman with no ability to resolve this problem as there were "no extra pillows in the hotel". She actually hung up on me while discussing this problem. Also there is no manager or assistant manager available to deal with this all weekend.
It is not easy to provide a good review for a hotel that has a terribly rude front desk.
Thank you for taking the time to provide us with comments regarding your last stay here at the Home2 Suites by Hilton Pittsburgh/McCandless. As the Assistant General Manager, my team and I are working very hard to provide the products and services that deliver an Excellent experience. I sincerely apologize for any inconveniences you may have faced.
Once again, thank you for your response and please know that we value your business and we look forward to providing you with an “Excellent” stay the next time that you travels bring you to the Pittsburgh area.
This is a new hotel with a more high-tech modern look but there are serious design flaws.
The salt water pool is excellent and the gym is good. A nice touch is the complimentary washing machines and dryers and they have 2 of each. This is a good choice for a business traveler during the week - not for weekend travel.
Our family of 4 visits every year over Thanksgiving and this is the first (and last) time we stayed at this new hotel. We made reservations online and then called the hotel to confirm all the details. Plugging in the GPS, we arrived in a different area and called the hotel who told me, "everyone does that we're trying to get Google to update their maps." It would have been nice if the person I spoke with originally had bothered to tell me that so we drove 30 minutes out of our way. (If you stay here, this road (there are 2 Duncans) is not in google maps so plug in the LA Fitness at 8700 Duncan Avenue, Pittsburgh, PA 15237 and keep going up Duncan Rd and the hotel is at the end of a dead-end since the hotel won't tell you this until it's too late)
The guy who checked us in (shaved head forgot his name) was really great and got us a room far away from the travelling youth hockey team. He has a great attitude.
Our concern is with the breakfast, and the food is fine, coffee is fine, nice selection. However, it's absolutely the worst configuration possible. On weekdays the breakfast shuts down at 9am so we were disappointed when we got down there at 8:45 am to see a HUGE (25 people) line of people waiting in a single file line and everyone was waiting for the waffle machine where you pour in the batter and wait 3 minutes -- now multiply that by all the people waiting in line. One of the employees told me they suggested to management that they set up both waffle machines (logical) that they own but Hilton said no. This would solve some of the problems.
Instead of having a more spread-out breakfast station, everyone's jammed into a tiny piece of real estate reaching over each other for utensils, plates, condiments...so poorly designed!
This part represents a poor attitude by the hotel...By the time we sat down and found places for our family of 4 (not enough seating - not even close) they started shutting down breakfast despite a lot of people in the middle of breakfast. They cover the breakfast area with a big plastic curtain and really, can't you just keep it open a bit longer? Even worse, people naturally go back and go to the juice machine to fill glasses with orange or apple juice and some lady actually shuts it off with a key at 9:15am sharp. Each day, I've observed annoyed guests go to the front desk to ask them to turn on the juice machine and some lady reluctantly turns the machine back on just long enough for that person to get their juice then turns it off again. Guests shouldn't be punished for the poor configuration which causes them to continue breakfast after closing time. I've never seen a hotel shut down breakfast and juice so promptly and this represents a bad attitude by this employee who shuts off her juice machine.
The long delay meant that we (and others) were finishing breakfast on the one long communal table and a lady comes over to clean and starts spraying foul smelling stuff on the table literally right next to where we're eating like she's spraying bugs - "go away, shoo!" OK we get the point and we're leaving and never coming back.
Next time we'll stay in the Four Points Sheraton in North Pittsburgh, or other more family-friendly hotels.
We are so sorry to hear about all of the inconveniences you and your family encountered during your time with us. We truly appreciate your honest feedback and your suggestions will help us improve our guest experience. Again, we apologize for the issues and we hope to have another chance to serve you in the future.