We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“BIG DISAPPOINTMENT!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Best Western Plus Berkshire Hills Inn & Suites
Ranked #3 of 8 Hotels in Pittsfield
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 31 July 2013

After reading the positive trip advisor reviews and discovering that AAA gives this hotel three stars, we were expecting a wonderful hotel. We found an average hotel. The room is decent, clean, with a comfortable bed, but there is nothing special about it. The sink is in the hall of the room. The bathroom with the toilet and tub is very small. Pillows are small and "wimpy". The one arm chair in the room is not very comfortable. There is not much of a lobby. The halls and breakfast room are rather drab.

When you walk into this hotel, it does not at all feel like other three star AAA hotels. The $125.00 plus tax that they charge is highway robbery. It is about three miles from the center of town. We stayed in the middle of the week and it did not appear that there were many other guests. As lackluster as this hotel is, it is probably better than the other hotels in Pittsfield which is probably why they can get their exorbitant fees.

My husband said that his breakfast --- scrambled eggs, sausages, potatoes, bacon, and make your own waffles was good.

  • Stayed: July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank bcnett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (514)
Traveller rating
Traveller type
Time of year
Language

442 - 448 of 514 reviews

Reviewed 27 July 2013

Like many others, we had to go to Berkshires for a camp visiting day in mid-July. Because of that, EVERYTHING in the area books up quickly and is very expensive, even overpriced, and this was no exception. It's a basic roadside hotel/motel (I heard it was a Ramada once) but has been done over very nicely with new decor and furnishings. We booked a family suite, which has a very large room with king bed and sitting area (with fridge and flat screen) and a smaller bedroom with a double bed, perfect for our family of three people.

We were there in the midst of a heatwave. Suddenly on our first night, at 3am, I woke up sweating... the a/c in the main room had failed somehow and was now pumping out hot air! I called the front desk and the night clerk came up... the thermostat on the wall had failed and nothing he did affected the a/c unit... he couldn't turn it off! Finally, it quit/died on its own... we opened the window and were able to get a couple of hours of fitful sleep afterward.

Naturally I was upset... but before I could even say anything, Mayur, the incredibly accommodating GM (may also be one of the owners of this independent hotel) sought me out in the breakfast room, introduced himself, and apologized profusely. Apparently a design flaw in the thermostats/wiring is starting to surface in the hotel, and they have been replacing them with a/c units with a built-in thermostat. I asked to move rooms, and he told us that since we liked our room so much, he and his team (it was a Sunday) would replace our a/c unit with a brand new one while we were out... they did and it worked beautifully.

Not only that, but on check out, without asking, they deducted $50 from our bill for our inconvenience. Mayur again came out of his office and thanked us and invited us to stay again.

You can't guarantee that problems won't happen at a hotel, but when the staff is so helpful and accommodating and works so hard to make things right, it's hard to stay angry.

We will be back!

PS-- Only drawback we could find was that there is no pool in this hotel... not a dealbreaker for me.

Room Tip: We saw in some reviews that folks found it noisy... we asked for the top floor, end of hall, and had...
See more room tips
  • Stayed: July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank nyctraveler24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2013

A perfect stay, immaculate premises, friendly staff and good location to downtown sites and Hancock Shaker Village. Very spacious room and excellent breakfast to start the day. Overall, highly recommended. A good central location for exploring Melville's home, historic Lenox, Mt. Greylock and other attractions. Baseball fans be sure to check out historic Wahconah Park (home of the Pittsfield Suns college baseball), a gem of a ball park. Pittsfield is the site of the very first collegiate game played between Amherst and Williams Colleges and is one of the earliest places baseball was played in 1791!

  • Stayed: July 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Amy Whorf M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2013

This hotel is clean and the rooms are renovated. It was a very convenient location for camp Visiting Day, so that was the main reason for choosing this hotel. The room with a king bed and a pullout sofa bed was a little cramped with 3 people and it was not easy trying to get ready in the morning with sharing one bathroom, so we'll be getting a suite next year. The beds are not very comfortable and you pay a ridiculous rate for a property of this level for Visiting Day weekend, but this hotel is way better and cleaner than the Crowne Plaza.

  • Stayed: July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank njmomoftwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2013

Nice hotel very close to many great place to visit in the area. The staff was helpful with maps and points of interest in the area. Ours was a summer visit but I think it would be an excellent fall destination since I noticed most of the trees in the area are the type that show intense color in the fall. 2013 should be a fantastic year for color because of all the rain this year.

  • Stayed: July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2013

Was in town for a family reunion and stayed here for 2 nights. I didn't want to leave! The staff was extremely pleasant and helpful. The room was newly renovated and very spacious and clean and the free continental breakfast offered a great variety of food. I have stayed at surrounding hotels in the past and was beyond happy with my choice to stay here. Highly recommend this hotel for the price and especially if you want a caring and helpful staff, you need to stay at the Best Western! Thanks for being a part of my wonderful weekend! :)

  • Stayed: July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lynn T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2013

We stayed two nights at this hotel on our way to visit family in Vermont. We took advantage of the location to re-visit Williamstown and the Clark Institute. Our room was spacious, with a king-size bed and all the usual amenities. The breakfast buffet was varied with both hot and cold choices. The staff was very helpful in recommending places to eat in the area. I'm aware that the Berkshire area is a major tourist destination and this hotel takes that into consideration in its pricing. It's a bit more expensive than other, similar off- the- highway hotels/motels.

  • Stayed: June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank pelbro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Pittsfield
3.1 mi away
Hampton Inn & Suites Berkshires-Lenox
3 mi away
Hilton Garden Inn Lenox Pittsfield
3.1 mi away
Yankee Inn
Yankee Inn
#6 of 15 in Lenox
590 reviews
Show Prices
Show Prices
Show Prices
3.2 mi away
Hotel on North
Hotel on North
#1 of 8 in Pittsfield
539 reviews
3 mi away
Crowne Plaza Pittsfield
Crowne Plaza Pittsfield
#6 of 8 in Pittsfield
471 reviews
9.1 mi away
Vacation Village in the Berkshires
Show Prices
Show Prices
Show Prices

Been to Best Western Plus Berkshire Hills Inn & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Plus Berkshire Hills Inn & Suites

Address: 1350 W Housatonic St, Pittsfield, MA 01201-7514 (Formerly Best Western Berkshire Hills Inn & Suites)
Phone Number:
Region: United States > Massachusetts > Berkshires > Pittsfield
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
Ranked #3 of 8 Hotels in Pittsfield
Price Range: £63 - £141 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Berkshire Hills Inn & Suites 2.5*
Number of rooms: 59
Official Description (provided by the hotel):
The BEST WESTERN Berkshire Hills Inn & Suites proudly offers 59 spaciously appointed guest rooms each complete with microwave, refrigerator, 37-inch LCD television with HBO® and high-speed Internet access. Guests will wake each morning to a delicious complimentary hot breakfast. This Berkshire hotel's additional amenities include an exercise facility, whirlpool suites and fireplace suites. Business travelers will appreciate the quality meeting facilities as well as our business center. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, TripOnline SA, LoveHolidays, Travel Republic (UK), Ebookers, Agoda, Hotels.com, 5viajes2012 S.L., getaroom.com, HotelQuickly and Cancelon so you can book your Best Western Plus Berkshire Hills Inn & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Berkshire Hills Hotel Pittsfield
Ramada Limited Hotel Pittsfield
Ramada Pittsfield
Pittsfield Ramada

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing