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“Extraordinary service and friendliness” 5 of 5 bubbles
Review of BEST WESTERN PLUS Berkshire Hills Inn & Suites

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BEST WESTERN PLUS Berkshire Hills Inn & Suites
Ranked #3 of 8 Hotels in Pittsfield
Certificate of Excellence
GreenLeadersPlatinum level
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Extraordinary service and friendliness”
5 of 5 bubbles Reviewed 3 September 2013

I have never (that I remember) stayed in a Best Western, but this stay would have me do it again. The proprietor was at the desk, a lovely Indian young man, who lent us one of his corkscrews for our trip to Tanglewood and answered all our questions. I loved that they used natural paper supplies at breakfast, but breakfast was nothing to be excited about for us since we're vegan and eat mostly organic whole foods. We had a fridge so took care of ourselves. The hotel was SUPER clean and quiet and we slept great.

  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank kmbump
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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446 reviews from our community

Traveller rating
    213
    157
    67
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    3
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (60)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Budd Lake, United States
1 review
5 of 5 bubbles Reviewed 3 September 2013

My stay was very comfortable. My room was very clean, everything seemed new. The staff was extremely curtious & professional. but the cooked breakfast food I have to say was horrible, sorry! The eggs were very soggy as was the sausage, the flavor was terrible, did not taste like real eggs or sausage at all! The bacon tasted like plastic. Outside of the breakfast food, everything was excellent, I would definately stay again.

  • Stayed August 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Lorie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plymouth, Massachusetts
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 31 August 2013

Nice, very nice. Front desk and breakfast room were our only contact with staff as this was a Tanglewood trip. Nice family, well maintained property, great location. This trip was for a stop on vacation. Next stays will be for business. Lucky to find new friends in the Berkshires.

  • Stayed August 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cabrep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haverhill, Massachusetts
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed 30 August 2013

We stayed for two nights while attending Tanglewood in July with friends. Nothing fancy, but also nothing untoward or objectionable. Fairly well-operated and clean with average appointments, bored-but-pleasant-enough staff and...that's pretty much it. Decent value for no frills. Price is to be expected for this area. Nearby Pittsfield has enough to offer to warrant staying closer to the town center, though.

  • Stayed July 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Matty2999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Port Jefferson NY, United States
1 review
5 of 5 bubbles Reviewed 19 August 2013

When we arrived we were a little put-off by the Small lobby - but this hotel is HUGE on service and a wonderful, totally helpful , smiling staff. The rooms were GREAT- they were huge, very clean and lovely. The only drawback I can think of is that the bathroom was not very large. The sink is outside the bathroom, which is nice, but the bathroom itself is just a tad tight. It's not on the main drag, but only less than 5 minutes up a side road - which makes it very quiet, without the traffic of a main road to hear. - worth the extra few minutes to get to.

  • Stayed August 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Joan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lebanon, New Jersey
Level Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 19 August 2013

Stayed here for a trip to Tanglewood. The location is perfect, a quick 20 min. back road drive to Tanglewood. The hotel is as clean as any I've been in so highest marks for that! And the service was very friendly. We asked for some extra linens which were brought right away and the people at reception couldn't have been nicer or more friendly. The free breakfast had lots of choices including eggs, make your own waffles, cereal, etc. It was a perfect hotel for our stay and I would definitely stay here again if in the area.

Room Tip: We stayed in a "family suite" which was perfect to accommodate all 6 of us but beware it o...
See more room tips
  • Stayed August 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kim T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, PA
Level Contributor
105 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
4 of 5 bubbles Reviewed 19 August 2013

The Best Western Berkshires is like a lot of chain motels on a major highway (in this case, right on U.S. Highway 20) -- high quality and good value, but in an almost sterile environment. The location was not in the town of Pittsfield, and not close to much of anything. If you have a car -- and you MUST have to get to this place -- then you can quickly reach just about anything in the area.

Our room was 308, and it featured a full bath, phone, radio alarm, AC, mini-fridge, microwave, hair dryer, iron (but, somehow, no board), and TV with 56 channels. King size bed was very comfortable with lots of pillows. The room was clean and well-maintained. Free amenities included parking, wi-fi, exercise room, and hot breakfast buffet (eggs, bacon, waffles). The entire facility is smoke-free, and smoking in your room will cost you $250. The lobby was quite inviting, open 24-hours, and had snacks for sale. Staff was professional and polite.

Because this place is a few miles from town, there really isn't anything within walking distance of the motel. But if you're willing to drive around to places (the Berkshires are a GREAT place to visit!), then this place can easily meet your needs.

  • Stayed August 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank RabePaul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS Berkshire Hills Inn & Suites

Property: BEST WESTERN PLUS Berkshire Hills Inn & Suites
Address: 1350 W Housatonic St, Pittsfield, MA 01201-7514 (Formerly BEST WESTERN Berkshire Hills Inn & Suites)
Phone Number:
Region: United States > Massachusetts > Berkshires > Pittsfield
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
Ranked #3 of 8 Hotels in Pittsfield
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — BEST WESTERN PLUS Berkshire Hills Inn & Suites 2.5*
Number of rooms: 59
Official Description (provided by the hotel):
Newly renovated in July of 2011 this Pittsfield, Massachusetts hotel offers all the amenities guests need for a relaxing visit in the Berkshires. The BEST WESTERN Berkshire Hills Inn & Suites proudly offers 59 spaciously appointed guest rooms each complete with microwave, refrigerator, 37-inch LCD television with HBO® and high-speed Internet access. Guests will wake each morning to a delicious complimentary hot breakfast. This Berkshire hotel's additional amenities include an exercise facility, whirlpool suites and fireplace suites. Business travelers will appreciate the quality meeting facilities as well as our business center. ... more   less 
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Also Known As:
Best Western Berkshire Hills Hotel Pittsfield
Ramada Limited Hotel Pittsfield
Ramada Pittsfield
Pittsfield Ramada

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