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“Best Western Pittsfield MA - excellent value”

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Best Western Plus Berkshire Hills Inn & Suites
Ranked #3 of 8 Hotels in Pittsfield
Certificate of Excellence
GreenLeadersPlatinum level
Chester, New Hampshire
Level 5 Contributor
67 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Best Western Pittsfield MA - excellent value”
Reviewed 30 November 2013

I have stayed at the Best Western many times, mostly for family events (weddings, holidays etc). The rooms are big, clean and a great value. The staff is very friendly. When I checked out yesterday, the front desk manager even remembered me from prior stays. I would highly recommend. We had a 3-bed suite - 2 doubles in the main room and a king in a separate room. Perfect for families. We had 3 adults (hubs and me, plus niece and nephew) who were all pleased to have our own space.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank mmlein
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (63)
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English first
Southampton, MA
Level 3 Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 27 November 2013

Recently discovered Best Western Berkshire Hills Inn and Suites in Pittsfield. Very good alternative to higher priced, more crowded motor inns. Convenient to everything: Great Barrington, Stockbridge & Lenox on one end, Williamstown on the other. Staff is exceptionally helpful and professional.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank LizSouthampton_MA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tadley, United Kingdom
Level 6 Contributor
123 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 26 October 2013

My wife and I spent two nights here in October as part of a self-drive New England tour. This was booked by a tour operator for us as suitable for the Berkshires. If we had realized that it was situated several miles from town with no near-by restaurants we would have asked for a hotel closer to town (this is obviously not the hotels fault). The hotel is well situated, however, for the Shaker Village, only a mile or so away. We had a room with a king-size bed, the room looking out to the main road, the US20. There was, therefore, some road noise, although this was not excessive. There was, however, noise from the neighbours, suggesting that the rooms are not particularly well acoustically insulated. However, the main reason I have only given this hotel a 3-star rating is because of the room layout. The washbasin was not in the bathroom but in the room itself, i.e., separate from the bathroom. This we found to be very inconvenient and very unusual to have washing facilities outside the bathroom (this appears to have been common to all the rooms) - I've only encountered this situation in some inexpensive B&Bs in the UK. The bathroom itself was also very small - presumably why it couldn't incorporate a sink. The room was spotlessly clean, but the window could have done with some cleaning around the frame. The complimentary breakfast was quite reasonable, although the small room was very crowded when we were there. There is free WiFi. I do have to highlight the friendliness of the staff, particularly Bo, who was very welcoming and helpful and gave us good tips for restaurants in Pittsfield and other useful information.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ian D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 17 October 2013

Staff were friendly and helpful. Breakfast was hot and well stocked. Big room with micro, frig, coffee maker, and flat screen. Price was average for this type of establishment. Waffle maker wasn't working one morning; sticking the next. Chair in room had a hole in the upholstery. Toilet didn't want to flush toilet tissue, even after plunging. No issues with getting a credit on the bill for my inconvenience.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank siuya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 6 Contributor
623 reviews
142 hotel reviews
common_n_hotel_reviews_1bd8 293 helpful votes
Reviewed 17 October 2013

The hotel is located about 15 minutes out of town and easily found. You are 30 minutes or so away from Stockbridge and 10 minutes from the 'Hancock Shaker Village.' The rooms are large and well equipped and of the type you find in a chain hotel. The room and bathroom were clean and comfortable. Free Wifi was available. We had a good nights sleep with no disturbance. Breakfast was ok but as a previous reviewer commented the plastic cutlery was not up to the task in hand. For an evening meal you can drive into Pittsfield which was more interesting than it looked at first sight. Plenty of parking. A good reasonably priced place to stop if you are travelling up into Vermont on a Fall tour.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank eonaLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frankford, Delaware
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 October 2013

Stayed in the Family Suite ~ very nice, enough room for 5. Beds very comfortable,and loved the pillows. Breakfast very accomodating,and good and hot. Front desk staff lovely,and the location wonderful, close to all attractions is the area.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alexius2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lawrenceville, New Jersey
Level 6 Contributor
235 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed 14 October 2013 via mobile

The room (303) was okay -- can't really say more than that. The beds were typical road-side chain hard, but I wasn't expecting much better than that. The sink had no stopper, so it would have been easy to lose something down the drain. There was a large area by the window with no furniture, which looked odd. This area was big enough for two easy chairs and a small table, but nothing. Only the hard beds to sit on. There appeared to be some sort of a floor mounted door stop in the bathroom, but it was broken off. The walls are pretty thin. Luckily our neighbor turned off the TV early.

The breakfast? Like I said, eat somewhere else. The only places I've seen use such cheap plastic flatware are the hole-in-the-wall Chinese restaurants in cheap, run-down strip shopping centers. I couldn't cut the sausage with the knife or even stick the fork into the sausage because the implements would have broken. Plastic flatware is to be expected, but this stuff should never have been produced. There was no spray for the waffle maker, so my wife had to scrape her waffle off. She ended up with a plate of dust and scrapings. Same thing happened to two more people before the attendant noticed and brought out some no-stick spray. The potatoes were undercooked and the bacon was so thin I think I could have read the newspaper through it. The sausage was probably heated in a microwave, but I think it had been deep fried in a factory kitchen somewhere in a previous life. There was no water to drink or at least I couldn't locate it. The breakfast area is tiny and the tables are so close together, you almost have to wait for someone to leave so you can get up if you are at an inside table.

I had been quoted a rate of $93 a night when I made the reservation, but it ended up being $98. Yes, I was asked to initial the rate on check-in, but I admit to being tired and didn't really notice the change in rate. I do warn others to watch for this, though. They certainly changed the rate on me.

Since there aren't many other options in town, this is an okay choice, maybe the best of all the options. But, please find somewhere else for breakfast and just write off the fact that you are paying for it in the room rate.

Stayed October 2013, travelled as a couple
Helpful?
1 Thank serenitywriter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Berkshire Hills Inn & Suites

Property: Best Western Plus Berkshire Hills Inn & Suites
Address: 1350 W Housatonic St, Pittsfield, MA 01201-7514 (Formerly Best Western Berkshire Hills Inn & Suites)
Phone Number:
Region: United States > Massachusetts > Berkshires > Pittsfield
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
Ranked #3 of 8 Hotels in Pittsfield
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Plus Berkshire Hills Inn & Suites 2.5*
Number of rooms: 59
Official Description (provided by the hotel):
The BEST WESTERN Berkshire Hills Inn & Suites proudly offers 59 spaciously appointed guest rooms each complete with microwave, refrigerator, 37-inch LCD television with HBO® and high-speed Internet access. Guests will wake each morning to a delicious complimentary hot breakfast. This Berkshire hotel's additional amenities include an exercise facility, whirlpool suites and fireplace suites. Business travelers will appreciate the quality meeting facilities as well as our business center. ... more   less 
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Also Known As:
Best Western Berkshire Hills Hotel Pittsfield
Ramada Limited Hotel Pittsfield
Ramada Pittsfield
Pittsfield Ramada

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