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Best Western Plus Berkshire Hills Inn & Suites
Ranked #3 of 8 Hotels in Pittsfield
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 3 September 2014

Enjoyed four nights in this well-situated hotel. Accommodations were very satisfactory; all staff we interacted with were very friendly and helpful. Only two negatives: a slow-draining tub and a skunk stench that infiltrated our third-floor room three of the four nights we stayed. After third night we informed staff who placed ammonia outside. No skunk smell last night of stay. Would definitely recommend as the stay was most pleasant.

  • Stayed: September 2014, travelled as a couple
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Review collected in partnership with Best Western
1  Thank James J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
m1desai, General Manager at Best Western Plus Berkshire Hills Inn & Suites, responded to this reviewResponded 4 September 2014

We would like to thank you for sharing your honest and detailed feedback about your stay. We sincerely apologize for any inconvenience the skunk may have caused. Thank you for bringing this to our attention so we were able to resolve the issue. We also appreciate your great comments about the hotel! Again, we appreciate all your comments and thank you for taking the time to share them with us. We hope you will be back again soon!

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328 - 334 of 510 reviews

Reviewed 3 September 2014

Summer weekends are peak season in the Berkshires, especially for celebrity performer concerts at Tanglewood. This hotel was expensive for our Saturday night stay, but not so out-of-line with others in the area. The location was convenient not only to Tanglewood, but to other activities in Richmond, and to attractions to the north. Best Western's "plus" was evident in the furnishings and amenities including the room's refrigerator and microwave although not in the small, drab bathroom. Breakfast was as promised and items were quickly replenished during the morning. Staff members were consistently friendly and responsive. Unfortunately, this hotel does not have any outdoor space - pool, patio, or sitting area that would have enhanced our visit.

  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
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Thank MWG082013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
m1desai, General Manager at Best Western Plus Berkshire Hills Inn & Suites, responded to this reviewResponded 4 September 2014

What a great compliment, this means the world to us and we love to be able to share such positive feedback with our staff. Our staff works hard and takes pleasure in maintaining the cleanliness and beauty of the hotel in addition to providing a level of service and respect as our guests deserve nothing but the best. The breakfast is just as delicious and well presented. I hope that your next stay with us will be just as memorable. Thank you again for taking the time to share your thoughts with us and other travelers in the TripAdvisor community.

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Reviewed 2 September 2014

I went to the Berkshires on a golf trip with my wife. We both could not been happier with our accommodations for two nights. The staff was friendly and and efficient. The breakfast was plentiful and good quality. Check in and check out we're very efficient. I would recommend this facility to everyone.

  • Stayed: August 2014, travelled as a couple
    • Rooms
    • Cleanliness
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Thank Tom H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
m1desai, General Manager at Best Western Plus Berkshire Hills Inn & Suites, responded to this reviewResponded 4 September 2014

Thank you for sharing your excellent review of our hotel on Trip Advisor! We appreciate your loyalty to our hotel and your great comments. We hope to see you again soon next time you are visiting the Berkshires.

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Reviewed 2 September 2014

We stayed here for a 2 day family vacation. What can i say, the price for their suite was really affordable, yet the decor & cleanliness was up to par with the more luxurious chains. Staff was always willing to help. Very family friendly hotel. Would definitely come back here again.

  • Stayed: August 2014, travelled with family
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Review collected in partnership with Best Western
Thank Tzvi R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
m1desai, General Manager at Best Western Plus Berkshire Hills Inn & Suites, responded to this reviewResponded 4 September 2014

Thank you so much for all your kind words. We are appreciative of the time you spent to give us a positive review about our Best Western Plus! We are thrilled that you enjoyed your accommodations and that you got to experience customer service at its best which is what we strive for. Thanks you again and we hope to see you soon!

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Reviewed 1 September 2014

Very very good stay over the Labour Day Weekend. Well located and an easy drive to Tanglewood. The staff make this place! Rooms were recently updated and very comfy. Highly recommended! We enjoyed the recomendation for pizza delivery as we got in late and were very pleased with the check in experience with Bo. The breakfast area is a bit small but no smaller than most hotels of this size.

  • Stayed: August 2014, travelled as a couple
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Thank MuffinsinTO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
m1desai, General Manager at Best Western Plus Berkshire Hills Inn & Suites, responded to this reviewResponded 4 September 2014

Thank you for your excellent review on Trip Advisor. We appreciate your compliments of our staff and our cleanliness. We are very proud of our housekeeping staff and our customer service and are happy to see that you noticed all our efforts. We hope you will back to see us again soon!

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Reviewed 31 August 2014

Overall a nice overnight stay. We were a little surprised how far away the hotel was from Tanglewood in Lenox, MA. The hotel is very clean and ameneties are very good. The staff is friendly and helpful. A little pricey, but this was Labor Day weekend after all.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
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Review collected in partnership with Best Western
Thank William L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
m1desai, General Manager at Best Western Plus Berkshire Hills Inn & Suites, responded to this reviewResponded 4 September 2014

On behalf of our entire team here at Best Western Plus Berkshire Hills Inn & Suites we would like to thank you for taking time out of your day to give us a review on Trip Advisor. We appreciate your business and feedback. We are so pleased you enjoyed your stay and look forward to having you back again.

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Reviewed 26 August 2014

Pretty nice place. Staff was helpful. We had a 2 bedroom suite. Nice and roomy . Modern with fridge and microwave. A few minor issues…. Sink is in bedroom and makes some noise if needed in middle of night. Bathroom a little small. Not quite enough light for my taste. Also a discount that we were promised was almost not issued. Overall we were happy with our 2 day stay.

  • Stayed: August 2014, travelled with family
    • Value
    • Cleanliness
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Thank TREK39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
m1desai, General Manager at Best Western Plus Berkshire Hills Inn & Suites, responded to this reviewResponded 4 September 2014

Thank you for sharing your recent experience while staying here with us at the Best Western Plus Berkshire Hills Inn & Suites. I am pleased to hear that you enjoyed your visit here with us. We are looking forward to seeing you again.

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Additional Information about Best Western Plus Berkshire Hills Inn & Suites

Address: 1350 W Housatonic St, Pittsfield, MA 01201-7514 (Formerly Best Western Berkshire Hills Inn & Suites)
Phone Number:
Region: United States > Massachusetts > Berkshires > Pittsfield
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
Ranked #3 of 8 Hotels in Pittsfield
Price Range: £68 - £113 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Berkshire Hills Inn & Suites 2.5*
Number of rooms: 59
Official Description (provided by the hotel):
The BEST WESTERN Berkshire Hills Inn & Suites proudly offers 59 spaciously appointed guest rooms each complete with microwave, refrigerator, 37-inch LCD television with HBO® and high-speed Internet access. Guests will wake each morning to a delicious complimentary hot breakfast. This Berkshire hotel's additional amenities include an exercise facility, whirlpool suites and fireplace suites. Business travelers will appreciate the quality meeting facilities as well as our business center. ... more   less 
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Also Known As:
Best Western Berkshire Hills Hotel Pittsfield
Ramada Limited Hotel Pittsfield
Ramada Pittsfield
Pittsfield Ramada

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