I thought I was the only one who had negative experiences here, but apparently not. I bought some tickets last year and the girl who sold them to me said they would be valid for this year. So....I went to the ticket counter at the beginning of this season to make sure all was well with my cards, and lo and behold....all the days were missing from the 3 different cards I bought. They said they had some computer glitches last season which deleted the days from the cards. I had my receipts (fortunately) and apparently only 1 or 2 people there have the power to do anything when problems arise. I waited around 15 minutes before someone arrived (the owner I think) and she looked at me like I was creating all of these problems for them and it was a huge waste of her time to figure out what went wrong and how to correct it. She kept giving me the third degree and was rude about the entire matter. Finally....she gave up and told another woman to handle it and she figured out a way to add back days to my cards. I wasted over an hour of my time because of their mistake (computer issue) and I was the one who was made to feel bad about the situation. The woman working the counter was extremely nice and thanked me for being so patient. 2nd issue - about a week later, I used a $50 Bosquet gift card to buy $10 of food in the cafeteria. After the man swiped my card, he asked for the card again because he said it didn't go through the first time. I asked for my receipt and $20 was missing from the card, even though this was the first time I used the card and my total was $10. Logically thinking, one can assume the card went through the first time for $10 and then it was charged $10 again the 2nd time he swiped the card. Apparently the man running the counter had no power to do anything about it, so the same rude woman from the prior week appeared and gave me a mean stare and then said: "Well....how do we know you didn't already use the card?!?!". I was pissed at this point. I told her to contact her credit card company and ask them for a printout of all transactions for that card and she could figure it out in 5 seconds. And this is over $10. Does she really think a professional adult with his child is going to stand there and try to "steal" $10 from her?????? So she once again handed the card over to another woman (I think the same 2nd woman from the prior week) and that woman just added $10 back to the card. I let her know that I did not appreciate being considered a thief and a liar from the previous woman. 3rd issue - I wanted to enroll my child in the school lesson program (6 lessons), but she was sick the day the information was given out and I didn't find out about it until after the first lesson had passed. I called the ski school person and I asked her if there was anyway my child could be enrolled late and maybe have a pro-rated fee, or make up the lost class with a weekend class. She said no to both counts. She said we could sign up at full price and go to the remaining 5 weeks. BUT (and she didn't mention this).....it is cheaper to just buy 5 individual lessons than it would have been to pay for the six-week program in full. So we would have been better off just buying individual lessons at our convenience. Can someone expalin to me how any of that is customer friendly???
Beyond the above issues, the place is generally run down. The parking lot is horrible. The buildings are old and rundown. The lifts are not in good shape. They don't have enough snow making machines and they hardly use the ones they have. And they have already closed for the season (last day March 17th), even though at the time of closing, the temps were hardly predicted to get above freezing over the next 10 days with several days of snow forecasted. Other area resorts are predicting closing dates in April. It just makes no sense and it irritated me as we bought season passes this year.
The one thing this place has going for it is the location. Without the location (and good deals like $10 thursday pm), I doubt many people would ski there.
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