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Berkshire Plaza Hotel
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Reviews (472)
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All reviewsbreakfast buffetquiet flooromelet stationrevenue managerbit wornindoor poolthe hotel staffberkshire museumdowntown areaone night staycomfortable stayconvenient locationjiminy peakgracepoolsidecolonialski
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291 - 296 of 472 reviews
Reviewed 2 August 2013

This hotel is suffering from way too old-itis. It needs an update to this century badly. The sad part is the staff is exceptionally friendly and helpful. Seems a shame to waste such great folks on a hotel where you can't take your shoes off in your room (eeewww), the workout equipment is probably on loan from the Smithsonian as the world's oldest, and the entire place just smells of a basement. I would avoid this at all costs and only got stuck staying here recently on a business trip because it was last minute and smart tourists booked every other acceptable hotel in the area to capacity. The location is fabulous, and it would be a gorgeous retreat if someone would pay attention to it and bring it up to Crowne Plaza standards. Frankly I'm shocked it carries that name.

  • Stayed: July 2013, travelled on business
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Thank PipersMom29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Berkshire Plaza Hotel, responded to this reviewResponded 20 August 2013

Dear PipersMom29,

Thank you very much for sharing your experience with us. I am pleased to note that you found our staff to be friendly and helpful and I am glad that you liked our location.

Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests. I apologize for the shortfalls during your recent stay with us and regret that you did not find our hotel to your liking. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations.

Your experience is definitely not reflective of the high standards we usually pride ourselves with. As such, your comments will be forwarded to the ownership of the hotel to take into consideration for future improvements where possible. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Dhan M
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2013

When we checked in, thefront desk clerk told us our room was up two flights without elevator and poolside. He asked, "Is this a problem?"
Me: "Yes."
Clerk: "Well, we are totally sold out, so that's the best I can do."
The room was very noisy until about midnight every night because pool does not close. Pullout sofa blocks only egress out of room.
Room fairly clean, but carpets throughout hotel remind me of dorm room at end of school year- nasty! Would not recommend especially at the prices they charge.

  • Stayed: July 2013
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1  Thank TJB413
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Berkshire Plaza Hotel, responded to this reviewResponded 13 August 2013

Dear TJB413,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received poor customer service from our staff, the noise during your stay and poor cleanliness. We will address these points. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare

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Reviewed 9 July 2013

It's definitely not the worst hotel I've ever stayed at, but, as other reviewers have mentioned, for a Crowne Plaza, I expected more. The parking garage (which is something like $6 a night) has these strange white stalagtites hanging from the ceiling that drip on your car overnight. We've washed our car and can't get the marks completely off which doesn't exactly cause us to remember the place with fondness... If it was free, that's one thing, but if you're paying to park, you don't expect the garage's ceiling drippings to leave a permanent stain on your car! The pillows are half size (normal width but half the length) which might not seem like a dealbreaker, but it's definitely odd. The shower was nice, the free wifi was a bonus, and the staff was very courteous and friendly, but overall I'd probably try another hotel next time.

Room Tip: Don't park in the parking garage.
  • Stayed: June 2013, travelled as a couple
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1  Thank BethanyfromNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Berkshire Plaza Hotel, responded to this reviewResponded 25 July 2013

Dear BethanyfromNY,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our staff, shower and internet.

However, We’re sorry we fell below your expectation regarding parking arrangement. We will address this point. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2013

We stay over the July 4 weekend for Williams College. The hotel is only half an hour from the campus. Great Service in the front desk and buffet breakfast is excellent. However, the room could be updated better. I would definitely come back.

  • Stayed: July 2013, travelled with family
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1  Thank shopgirl999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 July 2013 via mobile

Somewhat less than I expected for a Crowne Plaza. It feels more like a Holiday Inn Express and that's being generous. Nevertheless it does have good facilities including a pool - enclosed in glass so it gets very hot and steamy in the summer. The wi-fi was virtually undetectable in our room and the door card reader took about ten attempts each time to open. A passable place to stay but not good value.

  • Stayed: July 2013
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1  Thank PaulS269
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Berkshire Plaza Hotel, responded to this reviewResponded 23 July 2013

Dear PaulS269,

Thank you for taking the time to convey your comments regarding your recent experience with us. We are delighted about your positive comments with our facilities. It is always our goal to provide the best possible service and create memorable experiences and on this occasion we apologize for your disappointment with the wifi and the room key. We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

We value your comments and hope to have the pleasure in welcoming you back again very soon.

Sincerely,

Karen C
Case Manager
IHGCare

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