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Berkshire Plaza Hotel
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Reviews (472)
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All reviewsbreakfast buffetquiet flooromelet stationrevenue managerbit wornindoor poolthe hotel staffberkshire museumdowntown areaone night staycomfortable stayconvenient locationjiminy peakgracepoolsidecolonialski
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Reviewed 24 January 2014

Located just off the central intersection of Pittsfield, this hotel offers complimentary covered parking. Very friendly front desk staff. Spacious rooms, decent gym, and nice breakfast buffet with made-to-order omelettes. Also in walking distance to a few restaurants.

  • Stayed: January 2014, travelled on business
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1  Thank oceanpalace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 January 2014

Building is pretty ugly -- a product of urban renewal from the 1970s which resulted from the tearing down of the old train station and other more charming structures. Of course, once you get inside the advantage is that you can no longer see this building . In any case, the amenities and level of service are all quite good for this class of hotel and the location is central to a lot of Berkshire attractions from the high culture of Tanglewood and Mass MOCA, to skiing at various local resorts and to hiking in the mountains. The parking is free although in a particularly ugly parking garage. The staff was very helpful.

Stayed: January 2014, travelled with family
1  Thank neur14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 January 2014

I have had the opportunity to stay at many hotels in the past couple of months, traveling to and from Boulder Colorado, staying in IHG hotels along the way. Nothing compares to the experience I have had during my stay(s) at the CP Pittsfield.

Upon walking through the door, the desk staff were welcoming and helpful. They went the extra yard to make my stay enjoyable. The maintenance staff is always on task and it is clear that the GM has his priorities in order as the place is clean, the pool is sparkling and everything is running like a well oiled machine.

The restaurant staff is courteous and efficient and the food is as good as it gets. No reason to leave the place! When I did check out, I was sent off with a cheerful request to return soon. Something I will definitely do when I'm in the area.

Room Tip: If you don't like the room for whatever the reason, the front desk will change it for you if they have any others available.
  • Stayed: January 2014, travelled solo
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Thank Matt M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 January 2014

We go for our annual family Christmas gathering and the Crowne Plaza is close to family, restaurants and several attractions in the center of town. The location is what brings us here. The hotel could use a bit of updating and the parking garage is under renovation. The staff is helpful and accommodating and that makes up for the updating issue.

  • Stayed: December 2013, travelled with family
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Thank Patricia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 January 2014

This hotel is old and uninviting form the exterior, but it was a great price and conveniently located in downtown Pittsfield. The Berkshires are lacking in mid range affordable lodging, you either have $300 per night or $65 per night on a non holiday off season weekend (higher at those times), so for $120 the Crowne Plaza was a good bet. The front desk staff was awesome, the lobby is large and inviting (opposed to the bleak concrete courtyard out side) and the rooms are clean, however dated. The hallways could use new carpet and the furnishings are 20 years old, the TV offered limited channels and as usual the internet was slow, but FREE!
We were disappointed to see that breakfast was $12.99 or $2.50 for a cup of to go coffee, but there are at least two coffee shops within a block of the hotel so I recommend one of those.
Overall, I would stay here again if the price is right, just don't expect to be amazed.

  • Stayed: January 2014, travelled on business
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Thank tomeduke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Berkshire Plaza Hotel, responded to this reviewResponded 4 February 2014

Dear tomeduke,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the shortfalls you have experienced during your stay. Your comments are highly valuable and will assist us in our continuous efforts to maintain and improve the service level we aim for. Thank you for staying and we hope you give us another chance to show you how great our hotel is.

Sincerely,

Anthony M
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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