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“Excellent Stay”

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Hilton Garden Inn Plymouth
Ranked #2 of 9 Hotels in Plymouth
Certificate of Excellence
Chicopee,Ma.
Level 6 Contributor
321 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
“Excellent Stay”
Reviewed 30 September 2013 via mobile

I do have to agree with other reviewers that this hotel is very clean and well appointed. The staff at check in was pleasant and attentive. The room was very clean with comfy bed and pillows. There was a couple of things that needed repair though, such as the drawer handle was broken on the desk, and another one broken over the refrigerator. This was because someone trying to open, and they were false drawers. Other than that the room was perfect. Kurig coffee maker, refrigerator, free wifi, toiletries ,large bathroom. The lobby was very comfortable, with water offered with floating fruit, lemon, lime, and regular water. Nice touch. We were in town for a wedding and were their as were other family members, some in a block of rooms, we had AAA rates, which was a dollar a night less than the others. I did think for the rate we paid, $189 with the tax,there could have been a continental breakfast included. The hot breakfast buffet was $12 in the lobby, we did purchase ,and opted not to go elsewhere because of the convienience. Everything was good that we ate, except the scrambled eggs were a little dry and tasteless, as with any buffet it is hard to keep scrambled eggs moist. If you don't want to pay for the buffet you can always go down the street to Friendly's. All in all, our stay was very positive, and would stay again when in town.

Stayed September 2013, travelled as a couple
Helpful?
Thank paulabc2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlymouthHiltonMgr, General Manager at Hilton Garden Inn Plymouth, responded to this review, 18 October 2013
Thank you for taking a moment to share your experience. I am happy to hear you found the fresh floating fruiut in the water and breakfast to your liking. We look forward to welcoming you back to the Hilton Garden Inn Plymouth, MA in the not too distant future.

Regards,

Kelly Lajoie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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773 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (79)
Date | Rating
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English first
chelsea, United States
1 review
Reviewed 29 September 2013

Very good accommodations, enjoyed the made to order breakfast and cleanliness of the hotel lobby and room, nice touch to have lemonade and coffee available all day. Did think room rate could have been lower though.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Nancy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlymouthHiltonMgr, General Manager at Hilton Garden Inn Plymouth, responded to this review, 18 October 2013
I am very happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. We have had many nice comments on the fresh fruit in the water as well as breakfast. Hope to see you return soon.

Regards,

Kelly Lajoie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dandridge, Tennessee
Level 6 Contributor
207 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 28 September 2013

I stayed at this hotel with my fiance recently for a week long stay while attending a class. It's a new hotel, and the property was clean and nicely appointed. There was a decent amount of parking, but if the hotel was full, it could be difficult to get a close parking spot.

The room was nice, though my fiance and I both found the bed to be uncomfortable, despite the "adjustable firmness." The pillows in particular were not comfortable or supportive. There was free wifi, and the toiletries were nice. We were both frustrated by room service...does the "do not disturb" sign not actually mean anything anymore?

One thing to note about this hotel is that while the breakfast was fairly good, it is not complimentary, and is pretty expensive for a hotel breakfast. For $11, I think I could go to iHop and have a more enjoyable breakfast.

The location for this hotel was good, if you had a car, proximity to Plymouth was good and was an easy trip into town. On the whole, this was a good hotel, with good service.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank marinerjess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlymouthHiltonMgr, General Manager at Hilton Garden Inn Plymouth, responded to this review, 18 October 2013
Just wanted to thank your review regarding your recent stay here at the Hilton Garden Inn Plymouth, Ma! So glad you were able to experience our warm Hilton Garden Inn hospitality and we look forward to seeing you soon.

Regards,
Kelly Lajoie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 5 Contributor
50 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 27 September 2013 via mobile

Stayed at this hotel on multiple occasions this summer, and always had a positive experience. The rooms and building are kept clean. The coin laundry on site is a big plus, needs to be at more hotels for travelers. The hotel features a great pool area.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alcarter2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlymouthHiltonMgr, General Manager at Hilton Garden Inn Plymouth, responded to this review, 12 October 2013
Thank you for your review. I am pleased to hear you enjoyed your stay and will share with my team! We hope to see you again soon.

Regards,
Kelly Lajoie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Omaha, United States
2 reviews
Reviewed 26 September 2013

What a nice little hotel! If you stay there make sure to check out 99's restaurant across the street from there. The hotel had a great pool and hot tub. The fitness center was awesome too! Thank you! The staff was very friendly, and each morning I went downstairs and had fresh cold water in the lobby that was soaked in apples and it was delicious! I would definitely recommend this hotel to all my friends and family, you should go to.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Christopher A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlymouthHiltonMgr, General Manager at Hilton Garden Inn Plymouth, responded to this review, 18 October 2013
Thank you very much for taking the time to share your experience. I am very happy to hear that our team members took such good care of you and you found the amenities of our hotel to your liking. Hope to see you return soon!

Regards,
Kelly Lajoie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level 6 Contributor
256 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 167 helpful votes
Reviewed 23 September 2013

Stayed 2 nights while visiting Plymouth attractions. Hotel is convenient, being close to Highway; is very bright and clean; has friendly, helpful staff - and we got a great AAA rate, including the cooked-to-order breakfast. 99 Restaurant is handy for dinner, and provides room service to the HGI. Will definitely stay here again next time we visit the area.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bankerboy1947
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlymouthHiltonMgr, General Manager at Hilton Garden Inn Plymouth, responded to this review, 12 October 2013
Just wanted to thank you for your recent stay here at the Hilton Garden Inn Plymouth, Ma! So glad you were able to experience our warm Hilton Garden Inn hospitality and we look forward to seeing you soon.

Kelly Lajoie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Syracuse, New York, United States
1 review
Reviewed 21 September 2013

This hotel was very nice. It had a Habachi resturant in the parking lot as well as room service from the 99 resturuant also located in the parking lot. The staff was friendly and were helpful when we asked how to get back and forth from the hotel to Boston. It was very easy to drive to the Braintree or Quincy Adams MBTA station and then for 2.50 take the subway into the city.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ben F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlymouthHiltonMgr, General Manager at Hilton Garden Inn Plymouth, responded to this review, 22 September 2013
Thank you for the great review I have shared with my team. I am so happy you were able to experience our warm Hilton hospitality and look forward to seeing you return soon.

Regards,

Kelly Lajoie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Plymouth

Property: Hilton Garden Inn Plymouth
Address: 4 Home Depot Dr, Plymouth, MA 02360-2669
Phone Number:
Region: United States > Massachusetts > Plymouth
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Plymouth
#1 Family Hotel in Plymouth
#3 Romantic Hotel in Plymouth
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Plymouth 3*
Number of rooms: 130
Official Description (provided by the hotel):
The Hilton Garden Inn hotel in Plymouth, Massachusetts features a heated indoor pool, whirlpool, fitness center and 24-hour complimentary business center. This hotel also offers 1,300 square feet of meeting space which accommodates up to 100 people. ... more   less 
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Also Known As:
Hilton Garden Inn Plymouth Hotel Plymouth
Hilton Plymouth
Plymouth Hilton Garden Inn

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