My husband and I arrived late at night. We were greeted by a very nice lady at the front desk. She was very courteous and we felt very positive about our stay here. We pretty much went right to bed. We woke up in the morning and went down for breakfast. The breakfast area was nice, but the woman working the breakfast area was about the rudest person I've ever met in my life. Her name was Danielle and when I let her know that the waffle batter was out, she rolled her eyes, went back to get more. When she returned, with a very nasty look on her face, she slammed the batter into the dispenser. I said thank you (though I shouldn't have with the attitude she gave us), and got no response as she stormed away. You'd think we arrived at the end of breakfast! We were there right in the middle of breakfast hours. Very very rude.
We took our breakfast back to our room and were eating and we kept hearing doors slam. I thought it was awfully rude of guests to be slamming their doors. At one point, my husband went to see if we could find out which room was slamming their door so we could ask them to keep it down, or contact the front desk. When he went out, he discovered that the room directly next to our room was a maintenance room, where the housekeeping staff keeps their things, and THEY were the ones slamming the door.
My advice: If you're going to continue to charge the rate you charge, have the front desk staff train the rest of the staff in customer service. The hotel was nice enough, but after being treated so rudely by Danielle in the morning, and the continuous slamming of the doors by hotel staff, we won't be returning. It was not worth the price that we paid.
- Official Description (provided by the hotel):
- Plymouth, MA Comfort Inn hotel offers a complimentary hot breakfast and WI-FI. The hotel is near the Mayflower Ship, Plymouth Rock, Plimoth Plantation, Cape Cod and Harbor & Whale Watch Cruises. Other popular area attractions include Pilgrim Hall Museum, Sandwich Glass Museum, Hyannis and Barnstable. The Logan International Airport is also convenient to the hotel. The Comfort Inn offers free weekday newspaper and coffee, along with an indoor heated pool. Each guest room features spacious furnishings with TV's, microwaves, refrigerators, digital adaptors, and more. This property offers tickets to many area attractions at the front desk for easy vacation planning. ... more less
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- Also Known As:
- Comfort Inn Plymouth Hotel Plymouth
- Plymouth Comfort Inn