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“Updates need some updating”
3 of 5 bubbles Review of Sage Inn & Lounge

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Sage Inn & Lounge
Ranked #13 of 63 Provincetown B&B and Inns
Certificate of Excellence
GreenLeadersPlatinum level
Norwich, CT
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Updates need some updating”
3 of 5 bubbles Reviewed 7 September 2013

About three years ago my husband and I stayed in this Inn when it had previous owners. The rooms were very clean and the staff was nice, but there were a run-down bar and loud nightclub on the first floor. Check-in was confusing then. Because of the fantastic location we decided to stay there again and went online to book our reservation about a month prior to arrival date. After finding out that the inn is under new ownership with updated décor and trendy bar, we were looking forward to our trip and arrived yesterday for a two-night stay (a Friday and Saturday – the weekend after Labor Day).

POSITIVE ASPECTS:

We were pleasantly surprised at the updated grounds and décor; outside there is a delightful courtyard with many varieties of herbs. The décor of the new bar follows the Sage Inn’s sage-green theme and has a nice variety of small bites to eat and signature cocktails. Best of all, the reception desk and road signage are clear and welcoming.

The rooms are clean, have great temperature control and good cable TV choices (for when you taking a break and aren’t thoroughly enjoying the vast entertainment that Provincetown offers).
The property will always be located in an A+++++ prime location, right in the center of Commercial Street yet set back a little bit for some quiet relaxation.

The disappointing aspects of the Sage Inn are these:

ROOM EXPECTATIONS

When I made my online reservation, I chose the third and most expensive room-type for about $239/night because the description read “These two spacious rooms offer one queen bed, unique décor, a private bath and a secluded end of hallway location.” I focused on the “two spacious rooms” aspect and booked this room for the ~$30/night more than the other two options. When we arrived at our room, I was sad to see that it was only ONE small room (not spacious at all), and it had a tiny bathroom with a small shower and the bathroom sink was located outside of the bathroom in the small bedroom. Confused, I went back online and re-read the description just to check my sanity, and I realized that the description must have meant that they have only two of these “spacious” rooms and not a two-room suite-like option (re-read what I put in quotes in the first sentence of this paragraph). Oh well, my bad I guess. But if it had been clearer, I would NOT have chosen the most expensive option for the sole reason that it was at the end of the hall. Come to find out, the walls are paper thin and we heard the people next door talking and their baby crying. Another thing that bothered me about the room overall is that the room wasn’t as pretty as the pictures on the website (go figure). It had a red wall and none of that sheik décor that the online pictures suggest. Also, the online photos show that a room might have a comfy club chair yet ours had two straight-back wooden chairs.

ROOM AMENITIES:

The website promised “Spa-Inspired Amenities” which usually means individually wrapped soaps and little bottles of shampoo, conditioner and body lotion. What the room had was a dispenser of hand soap at the in-room sink and a dispenser of shampoo, conditioner and body wash in the shower. No regular soap was included. No body location was to be found (I had to purchase some of my own from a nearby shop). While the dispensers might save the hotel money as they can buy the product in bulk, it lends to non-sanitary conditions for the guest. Yuck – so was I using body wash from a dispenser spout that previous guests may have touched? Also, on the subject of amenities, there was no iron and ironing board in the room. A guest was expected to dial “0” to get a set delivered, and then they were supposed to leave the iron and board in the hall when finished; this is very inconvenient and not up to modern-day standards.

THE BED

A guest never knows what to expect from a bed except for its size, and everyone has different comfort requirements in a bed; this review is obviously personal and may not be at all pertinent to other guests.

Although the mattress may have been new (or not, I don’t know for sure), it was very hard and it jiggles in response to the slightest movement by your bed-mate (slightest movement!). The pillows were feather of some sort, and they mashed down to nothing and left both of us with sore necks the next morning. These aspects of our stay were actually the primary reason that we ended up checking out late on Saturday afternoon instead of staying over the second night; we spent Saturday wandering around on no sleep and decided that traveling 3-1/2 hours to go home that afternoon was more important than staying for a second sleepless night that we’d have to pay for anyway. Earlier in this post I indicated that the online photos suggested that there was a club chair in the room – well a chair like that might have spared our loss of sleep as one of us might have made do with sleeping in the chair (my husband even tried to sleep on the floor at one point). Again, beds and pillows are highly subjective.

PARKING

Potential guests should know that parking onsite is extremely limited! Reserve parking when booking your reservation or you will end up having to park at least a block away for a daily fee of $30(!) in relation to the inn’s $10/night. The lot behind the inn looks like it could accommodate most to all of the guests, so I can only guess that Sage Inn employees are allowed to park in those coveted spots. Unfortunately, we missed the fact that we needed to reserve a spot, so we paid the $30/day at the wharf.

DIRTY RUG

I indicated that the updated décor of the bar/lounge is very nice, but I have to ask the owners to consider replacing the rug that covers the stairway between the first and second floors. It is very, very dirty and doesn’t fit with the cleanliness of the “first impressions” of the lounge and reception area.

In summary, we LOVE Provincetown and the Sage Inn is lucky to have such a central location. Would we stay there again? Not for that kind of money if everything remains as is. There are lots of other lodging options right on and near Commercial Street.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pisces4444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cathy N, General Manager at Sage Inn & Lounge, responded to this review, 12 September 2013
Thank you for taking the time to write a thoughtful review of your experience at Sage. We welcome feedback and take it very seriously, probably more seriously than most hotels or businesses. I wanted to take a moment to address some of the issues you raised in your review.
Room Expectations and Bed- Our Premium Rooms are located at the end of the hallway and yes, we do have just 2 of these rooms within our 19 room inventory. All of our guest rooms are decorated a little differently. For instance, the room you stayed in currently has a four poster bed and it is the only room with this type of bed. Some rooms do have an additional chair while others have a table and chairs instead. There is a picture of the room you stayed in on our web site but there is no caption describing the photo. We are looking to add captions so our guests are better informed. Some of our rooms do have the sink located outside the water closet and this European-style feature is also pictured on our web site. We are in the process of working with a designer to upgrade the amenities offered in our rooms. Our year-one renovation focused on the new Lounge and event space on the first floor and the owners are committed to continually improving the property. We appreciate you acknowledging guests’ preferences differ when it comes to bedding and similar to any hotel, had we known about your discomfort after your first night, we would have loved the opportunity to assist you in correcting the problem.
Amenities- you are correct in pointing out our mis-use of “spa inspired amenities”. In an effort to implement several green practices and qualify as a TripAdvisor Green Leader, we recently transitioned away from individual bath amenities and installed the dispensers. In general we have received great feedback on this addition as well as our in room guest recycling. Our housekeeping department does a fantastic job maintaining the cleanliness of the guest rooms and paying attention to all of the in-room details related to hygienic and sanitary practices.
Parking- Yes, our on site parking spots are limited and we have just 5 spots we are allowed to offer guests per our agreement with the Town. Because we have 19 rooms, these spots book quickly and are reserved at the time guests make their room reservations. When making a reservation on line, there is a pop up which says, “if you are not prompted for parking, call the inn directly to check availability”. I’m sorry you missed this when you made your reservation via our web site and we are working with our web person to make it more obvious and clear. We are fortunate to have 2 large lots within a block from the inn which work well for guests when our 5 spots are fully committed.
Rug- Thank you for your feedback on the rug between the first and second floors. This light colored rug was new in May 2012 and it is a major traffic area for guests of both the inn and lounge. We are indeed challenged to keep this tan colored rug clean despite our regular maintenance and cleaning schedule.
Again, I thank you for your thoughtful review. I reached out to you via phone and left a message because I would love the opportunity to speak with you personally. We take great pride in our guests’ experience and I understand your experience was disappointing, cut short, and did not meet your expectations. As I mentioned above, we appreciate your feedback because it keeps us in touch with our guests’ opinions and gives us the opportunity to listen, implement, and continually improve.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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385 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (99)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Sevierville, Tennessee
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 3 September 2013

Awesome. The place is beautiful and has great food and service. The bar is a lot of fun as well. We enjoyed the martinis and other signature drinks while partying here. The food is fabulous too! The staff are professional and make the eating experience memorable.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lynnnkim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Berkshires, Massachusetts
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 23 August 2013

This was our first trip to P-town and the Sage Inn couldn't have been a better place to stay. The lobby/eating area was beautiful and everyone on staff was extremely friendly and considerate. Anthony, in particular, was amazing! He helped us with reservations on several occasions and gave us a lot of great advice. We will definitely be going back and this place really is a wonderful find!

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NYCguy74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
East Haddam, Connecticut
Level Contributor
6 reviews
4 hotel reviews
5 of 5 bubbles Reviewed 22 August 2013

Love the Sage. The rooms are very comfortable, functional and clean, but the bathroom is a bit small. The staff are great, very helpful and welcoming. The lounge, food and cocktails are incredible. Most of all the location is the best!!!!

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BrendaV1024
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nantucket
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 16 August 2013

We were in Provincetown for our daughter's wedding and this was one of the hotels she reserved a block of rooms at. I found the rooms to be a little small but very functional. Loved the staff and location. The lounge is an added plus.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Christine K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salem, Massachusetts
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 14 August 2013

We originally stayed here because it was dog friendly but were pleasantly surprised overall with our stay. While all staff is very nice to our dog there is really not much available for outdoor space. However, being right in the center of town there is no shortage of places to walk. The apps / cocktails we had were fantastic. We plan to visit once more before summer end.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jeff C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 13 August 2013

The Sage Inn is my go to place when visiting P-town. The location is ideal, the rooms clean, the staff friendly, and service outstanding.

I have been there during 6-7 trips and have never been disappointed. They have a small parking lot with a few available spaces, but right behind the Inn is a large public lot.

The proximity to services (bike rentals, MacMillan Pier Ferry/water taxis, natural food market, etc. is hugely convenient.

I always try to book at Sage Inn first when making travel plans.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mcorliss3456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sage Inn & Lounge

Property: Sage Inn & Lounge
Address: 336 Commercial Street, Provincetown, MA 02657-2335
Phone Number:
Region: United States > Massachusetts > Cape Cod > Provincetown
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
Ranked #13 of 63 B&Bs / Inns in Provincetown
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Sage Inn & Lounge 3*
Number of rooms: 19
Official Description (provided by the hotel):
Open year round and just steps away from the excitement and energy of Provincetown's Commercial Street, but set back from the hustle and bustle, Sage Inn & Lounge offers a peaceful setting for a restful and energizing vacation or getaway. Located in the center of the Historic District, you can saunter down a lovely brick walkway onto Commercial Street where you will discover galleries, retail shops, and restaurants or delight in a specialty cocktail and light fare in the Sage Lounge. Our newly renovated 19 room, 3-story green hotel offers three indoor function spaces for up to 100 as well as zen outdoor gardens. A convenient elevator whisks guests up to our relaxing rooms. Each beach chic room is decorated in Cape-light colors, has a private bath, Queen or King-sized bed, air-conditioning, and flat screen televisions with cable. Some adjoining rooms are also available. Light continental breakfast and wireless internet access are included with your stay for your convenience. As an extension of our commitment to being a sustainable hotel that is easy on the environment, we feature farm-to-table cuisine, (3) on-site electric car charging stations and solar-powered electricity. ... more   less 
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Also Known As:
Stay @ The Pilgrim House Hotel Provincetown

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