Our stay was for New Year's Eve 2009 and New Year's Day 2010 (12/31/09 - 01/01/10). I had booked the WOOD END room in late October 2009 (Only room with a fireplace).
The first indication of trouble was when we visited ENZO's restaurant on November 7, 2009 for dinner during Provincetown's Restaurant Week. Though our dinner was good, we were not given the Restaurant Week Discount. The restaurant was closing after the next night for the season. Maybe the waiter (service was ho-hum) knew he was getting laid off and wanted to make the most of it. It amounted to approximately $14. I was going to go back for a refund, but really did not have the time.
Next, I receive my American Express invoice. Hotels in Provincetown normally charge a 50% deposit at the time of the booking -- No Problem. Except the ENZO hotel charged me for the entire stay. When I wrote to the hotel, the General Manager Jennifer apologized and offered to refund 50%. But why bother now!
At the time I made the reservation, I was informed there is no continental breakfast served in the off season. I found this acceptable since the restaurant was closed for the season.
The WOOD END room is nicely appointed. ENZO invested a lot of money a couple of years ago in renovating its 5 guest rooms. It's a very contemporary design. During our entire stay we did not see a hotel representative until when we were leaving on Saturday (literally walking out) 01/02/10. Our keys to the room were left in an envelope in the mailbox out front. There was a table in the hall with dirty dishes on the lower part of a shelf the whole time --- had these been left there since November when ENZO's restaurant closed for the season? The people in the room next to us checked out on New Year's Day and left their door open -- it remained open. We could not pick-up the phone and access hotel personnel -- you had to leave a message. THE MOST ANNOYING ASPECT OF OUR STAY: No maid service!!! Our room remained uncleaned until 5 PM on New Year's Day....I left a message, and the response was when returning at 7 PM someone had thrown a bag of clean towels in front of the door. We later found a card in the bottom of a bureau that stated if you wanted to have your room serviced you had to put the card on your door by 8:00 am that morning. And the room would only be cleaned between the hours of 9:00 and 11:00 am. ON NEW YEAR'S DAY --- GIVE ME A BREAK!!! The hotel couldn't have made other reservations???
It's ashame the owners have invested so much money in this establishment to have someone (Jennifer) managing it who doesn't know what they are doing!
- Official Description (provided by the hotel):
- Located in the thriving west end of Provincetown our beautifully restored Victorian is perfect for a night out or a night away. Stay in one of our elegantly appointed guest rooms, dine in our fine italian restaurant, enjoy the ambiance from our outdoor waterview patio and sample summer cocktails and entertainment in the Grotta bar. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, TripOnline SA, Hotels.com, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Enzo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Enzo Hotel Provincetown