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“Buyer beware!!! Not committed to your buisiness - get out!!!”
1 of 5 bubbles Review of Enzo

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Enzo
Ranked #56 of 63 Provincetown B&B and Inns
Providence, RI
Level Contributor
43 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Buyer beware!!! Not committed to your buisiness - get out!!!”
1 of 5 bubbles Reviewed 14 January 2010

Our stay was for New Year's Eve 2009 and New Year's Day 2010 (12/31/09 - 01/01/10). I had booked the WOOD END room in late October 2009 (Only room with a fireplace).

The first indication of trouble was when we visited ENZO's restaurant on November 7, 2009 for dinner during Provincetown's Restaurant Week. Though our dinner was good, we were not given the Restaurant Week Discount. The restaurant was closing after the next night for the season. Maybe the waiter (service was ho-hum) knew he was getting laid off and wanted to make the most of it. It amounted to approximately $14. I was going to go back for a refund, but really did not have the time.

Next, I receive my American Express invoice. Hotels in Provincetown normally charge a 50% deposit at the time of the booking -- No Problem. Except the ENZO hotel charged me for the entire stay. When I wrote to the hotel, the General Manager Jennifer apologized and offered to refund 50%. But why bother now!

At the time I made the reservation, I was informed there is no continental breakfast served in the off season. I found this acceptable since the restaurant was closed for the season.

The WOOD END room is nicely appointed. ENZO invested a lot of money a couple of years ago in renovating its 5 guest rooms. It's a very contemporary design. During our entire stay we did not see a hotel representative until when we were leaving on Saturday (literally walking out) 01/02/10. Our keys to the room were left in an envelope in the mailbox out front. There was a table in the hall with dirty dishes on the lower part of a shelf the whole time --- had these been left there since November when ENZO's restaurant closed for the season? The people in the room next to us checked out on New Year's Day and left their door open -- it remained open. We could not pick-up the phone and access hotel personnel -- you had to leave a message. THE MOST ANNOYING ASPECT OF OUR STAY: No maid service!!! Our room remained uncleaned until 5 PM on New Year's Day....I left a message, and the response was when returning at 7 PM someone had thrown a bag of clean towels in front of the door. We later found a card in the bottom of a bureau that stated if you wanted to have your room serviced you had to put the card on your door by 8:00 am that morning. And the room would only be cleaned between the hours of 9:00 and 11:00 am. ON NEW YEAR'S DAY --- GIVE ME A BREAK!!! The hotel couldn't have made other reservations???

It's ashame the owners have invested so much money in this establishment to have someone (Jennifer) managing it who doesn't know what they are doing!

  • Stayed December 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Zookpr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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25 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Any
English first
new york
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 10 August 2009

I have been coming to the cape for 30+ years, but this is the first year I have tried Enzo for dinner!! We had a lovely spot on the patio, which left commercial street for a fantastic backdrop! We had wonderful wine, as we people watched and enjoyed the crusty fresh bread and hummous!! The food, was the best of anyplace on the cape we have eaten so far!! I ordered a special, striped bass, and it was cooked perfectly and served over homemade gnocci! My partner had a linguini little necks, crushed pepper and bacon! A traditional dish, but more than expected in taste!! Our server was friendly and efficient! We will definitely be back!!

  • Stayed August 2009, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank lulu618
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NYC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 5 August 2009

Had dinner with my wife last night at Enzo. We started off at Bubula's across the street, but then remembered that we didn't get great service there the year before, so we left. Anyway, went to Enzo and had a great salads, entrees and dessert. Waitstaff was very good. I recommend Enzo highly.

  • Stayed August 2009, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank WordsAreFun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
69 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed 7 July 2009

Esther's at Enzo's is perfectly situated and near everything. Situated across the street from Bubula's you are in the heart of the town and literally just a few steps to Commercial Street. We stayed for two nights pre-season (early May) and enjoyed ourselves so much we are heading back in two weeks for 5-nights this July.

  • Stayed May 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Albiani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Provincetown
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 3 July 2008

Dined at Enzo's last night and had a fabulous meal! The waitstaff was courteous and efficient, we lacked for nothing. Had been wanting to try Enzo's because they have a new chef and I'm sorry I waited so long.

Helpful?
1 Thank PtownWashashore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
2 of 5 bubbles Reviewed 19 December 2005

my only real criticim of enzo's (esther's) is that it was too loud. we had the beach front room, facing out onto the street. it's a beautiful room with a great view. but when the town shuts down at midnight, everyone goes to spiritus pizza because it stays open later. spiritus is right next door to enzo's. it was so loud in our room that we couldn't get to sleep until 3 a.m. both nights that we were there. enzo's would be fine for people who don't want to go to bed until 3 a.m., but unfortunately, it drove us crazy. i wish someone there had alerted us to this fact, so i'm posting this review to let anyone interested know that if you want to go to bed on the early side, or even midnight or 1 a.m., this is not that place for you.

  • Stayed June 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Provincetown hotels

A TripAdvisor Member
4 of 5 bubbles Reviewed 13 December 2004

We were in Provincetown last week (3-5 December 2004) and can report that Esther's is a fantastic guesthouse. The helpful staff (thanks for everything, Ginger!), lovely decor and furnishings, the prime location and gorgeous surroundings, all made our visit one to remember. Everything was spotless, and extremely well maintained. We stayed in the Beach Forrest room overlooking the main street and the bay, and loved gazing out at the view from our own private sitting room. Complimentary breakfast was thrown in too! Sure it was quiet, being off season, and only one other room was occupied that weekend, but we felt very much at home and enjoyed having the place to ourselves. Why wouldn't we? We would thoroughly recommend Esther's and certainly wouldn't hesitate to stay there again, in season or off season. In fact, we just can't wait to visit P-Town again - we LOVED it there. Here's a hint for anyone contemplating a visit in the colder months: the Provincetown storekeepers all offer amazing sale prices just prior to their closure over the winter (usually after the first weekend in December) - in most places there are savings of more than 40% on ticket price, and the most amazing bargains are just waiting to be snapped up!

Helpful?
5 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Enzo

Property: Enzo
Address: 186 Commercial St, Provincetown, MA 02657-2117 (Formerly Esther's)
Region: United States > Massachusetts > Cape Cod > Provincetown
Amenities:
Bar / Lounge Free Breakfast Free Parking Restaurant
Hotel Style:
Ranked #56 of 63 B&Bs / Inns in Provincetown
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Enzo 2.5*
Number of rooms: 5
Official Description (provided by the hotel):
Located in the thriving west end of Provincetown our beautifully restored Victorian is perfect for a night out or a night away. Stay in one of our elegantly appointed guest rooms, dine in our fine italian restaurant, enjoy the ambiance from our outdoor waterview patio and sample summer cocktails and entertainment in the Grotta bar. ... more   less 
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Also Known As:
Enzo Hotel Provincetown

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