We have stayed at the Ampersand in the past so our expectations were set appropriately. We like the convenient West End location and the reasonable rates. It’s a comfortable walk from the restaurants and bars on Commercial Street and it’s walkable to the beach. The house itself is about 200 years old with quirky charm. The upper deck has a good view of the water. The rooms have not been renovated since the 90’s and the furniture is old, but functional. Bathrooms can be very tight, depending on the room, but are generally clean if not a bit rusty here and there. There are no toiletries so bring your own. Wi-fi is spotty and weak - more annoying than convenient. The owners/innkeepers aren’t as friendly and helpful as you would expect in a typical B&B. Don’t expect offers to help with reservations, directions, etc. like you might find at most B&B’s. Smiles and friendly greetings are rare. There are many times when you feel like an unwanted guest in their space. Breakfast is dismal: coffee (usually hazelnut flavored), a couple of juices, muffins and bread. One of our friends began calling it a “B&M” for bed and muffin. Luckily there is a great little to-go restaurant (Relish) only a few paces away. Get a good breakfast there and don’t bother with the free “breakfast” at the B&B. Lastly, the owners have put the house on the market; a good thing considering they seem to be ready to retire. Not sure how a sale would impact future reservations, but it might be a good thing to ask about so you’re not surprised.