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“Lovely hotel and staff”

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Harbor Hotel Provincetown
Ranked #7 of 15 Hotels in Provincetown
Certificate of Excellence
NJ
Level 6 Contributor
89 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Lovely hotel and staff”
Reviewed 19 June 2012

Stayed here last week and had it was delightful! The location on the bay side is great. Loved watching the tides go in and out. The staff is super pleasant and helpful, especially Peter at the front desk. I don't think he ever went home! Loved him! Would definitely stay here again and again.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Artsylena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarborHotel, General Manager at Harbor Hotel Provincetown, responded to this review, 10 August 2012
Thank you for taking the time to contribute such a fantastic review. The staff at the Harbor Hotel Provincetown takes pride in ensuring our guests are completely satisfied with their stays and your feedback will be shared them, specifically the staff member you mentioned! It makes us very happy to learn that you were able to relax and enjoy the wonderful views of the Bay and we look forward to welcoming you back very soon.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (248)
Date | Rating
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English first
Radford, Virginia
Level 6 Contributor
118 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 13 June 2012

This, by far, has been one of my best hotel experiences. It is not luxury, by any means, but if you are looking for a friendly, clean, and comfortable place to stay, this is it. The front desk was, by far, one of the most helpful and friendliest I have ever experienced, particularly Chris. We had lots of questions and some of them had obvious answers yet we never felt we were annoying them. The rooms were clean though the cement floors took a few minutes to get used to and the bathtub took a while to drain. Those are my only concerns though. The beds/pillows were super comfy and I got a great night's sleep. Shower pressure was good, water was always hot. We borrowed bikes to go into town - the complimentary bikes are an awesome service. Breakfast was small - cereal, yogurt, fruit, toaster goodies - but enough to fill me up for a little bit. The fire pit was fun in the evening. So many people have mentioned the bathrooms in their reviews - ours was updated and clean. We would stay here again in a heartbeat...just an overall, excellent experience and the staff made all the difference, from the front desk to the cabana by the pool. It's a little bit far from town but with the $2.00 shuttle bus or the complimentary bikes, the location isn't such a bad thing. Highly recommend.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank taraship
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarborHotel, General Manager at Harbor Hotel Provincetown, responded to this review, 21 June 2012
It makes us very happy to learn that your stay at the Harbor Hotel Provincetown included so many of the wonderful amenities we offer to our guests and that your stay was enjoyable. Thank you for mentioning that the bathroom in your room was updated, as we are working diligently to provide all our guests with the same experience. Knowing that your time spent here has inspired you to return and also recommend our hotel to others is the finest compliment we can receive. We're looking forward to welcoming you back very soon and we thank you for your review.
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East Falmouth, MA
1 review
Reviewed 11 June 2012

The first time we stayed here was before the renovations when the hotel was known as Cape Inn. My husband would stay briefly when he was working in PTown and I joined him a couple times. The prices were always reasonable and the continental breakfast is a favorite of his before starting his work day.

Last year, myself, my friend and our 14 year old daughters started a tradition of an overnight stay in PTown. We chose the Harbor Inn because of the location, bay view, reasonable prices, great staff members, new renovations and most of all the fire pit!

From the time time we arrived, we experienced exceptional service from Chris and Peter at the desk. They were vital in helping us locate an employee, Jason, who we had befriended the year before. Jason did remember us from last year and once again, we were able to sit around the fire and socialize.

I can tell Jason really takes pride in his job. He was very professional and made us feel so welcome. He even walked us out back to show us the pool and shared details of the new renovations and future ideas for the hotel. It's refreshing to see a young man so committed to his job. I can definitely see Jason with a promising future in his families business.

Another staff member who we made a pleasant connection with is Horace. He was also very friendly and shared some conversations by the fire with us. The customer service at the Harbor Hotel is amazing!

We were surprised to have the same room (#207) as last year. This room is on the second floor with a view of the bay. It was very clean, spacious and newly renovated. I can tend to be a hotel snob, and I can tell you, I am more than impressed with the accommodations.

I thank you and your staff for such a wonderful experience. I will highly recommend you to my friends and family!

Room Tip: Second floor has a view of the bay and the fire pit. Definitely worth the money.
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  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank madwag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarborHotel, General Manager at Harbor Hotel Provincetown, responded to this review, 21 June 2012
We are truly humbled by your review and are so pleased to learn that our staff and amenities made for a wonderful stay at the Harbor Hotel Provincetown. Our hotel is very lucky to have so many dedicated employees and we're thrilled that you had the opportunity to interact with them, especially in the relaxing environment around the fire-pit. We will be sure to pass along your gracious comments to them as we know it will make their day. Thank you for your recommendation and please hurry back and stay with us soon.
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Lakewood, Colorado, United States
1 review
Reviewed 11 June 2012

+ The rooms were very clean and the view was great. The free bike rental made it easy to get into town.

- The front desk staff was not the nicest. They acted like they were put off everytime we came in. I had problems with my bill and when speaking to stafff about it they did not want to listen. They just wanted to get me off the phone asap.

Room Tip: You get what you pay for.
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  • Stayed June 2012, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Jamie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarborHotel, Public Relations Manager at Harbor Hotel Provincetown, responded to this review, 21 June 2012
Your feedback is sincerely appreciated and we're happy to learn that your accommodations met your expectations. Please accept our apologies for any misunderstandings that occurred, as this is certainly not the experience we want for any of our guests. We would hope to be able to welcome you back in the future in order to regain your confidence in our hotel.
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Oregon
Level 5 Contributor
51 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 3 June 2012

Obviously they have put a lot of effort into redoing this older motor inn, but they stopped short of making it really nice. Their paint job was sloppy and there were big stains on the new carpet. Some of it is "origional" which isn't a good thing. We stayed here because we only had to stay one night and it had free parking. They have a nice lobby with games and books and a fire pit area in front with the ocean across the road. Only one uncomfortable trendy chair in our room.

Room Tip: You are either by the pool, the road or the parking lot.
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  • Stayed May 2012, travelled as a couple
    • Value
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Helpful?
1 Thank robin131
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarborHotel, General Manager at Harbor Hotel Provincetown, responded to this review, 6 June 2012
We sincerely appreciate your comments as it gives us a separate perspective on what would make a great stay at the Harbor Hotel Provincetown. It makes us feel good that our efforts to revitalize a P-town landmark have not gone unnoticed and as we continue to move forward with improvements, we hope we can look forward to welcoming you back to experience all our hard work. Thank you for your review.
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Plymouth, Massachusetts, United States
1 review
Reviewed 24 May 2012

We had a room on the pool side of the Hotel and we really enjoyed our stay. Staff was very friendly and helpful. We completely loved the dinner we had there on our last night and the movie! We have been going to Ptown for over 13 years and this will be the first time that we want to go back to the same place!! Because I'm a coffee fiend, my only disappointment was the coffee bar. If it was called a coffee station then that would be fine but, a "Coffee Bar" usually has 3 or 4 different roasts of coffee, a "coffee flavor" of the day as well as an espresso machine. Also there was only milk...ugh. half and half is exceptable, cream is the best :) I did find that the coffee was burnt. I think going to a Keurig k-cup system would be your best bet. I use to sell them for Green Mountain and they are a perfect cup every time and no burnt issues!!!
Overall a wonderful experience and a great 3 day stay on our Anniversary!!
Thanks guys!

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Dianne G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarborHotel, General Manager at Harbor Hotel Provincetown, responded to this review, 31 May 2012
Thank you for letting us know about your stay at the Harbor Hotel Provincetown and please accept our heartfelt Happy Anniversary wishes! We love receiving suggestions from our guests as it helps us to determine in what areas we are succeeding as well as those that need improvement. We're looking forward to your next visit with us and absolutely appreciate your kind review.
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Brussels, Belgium
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 May 2012

We are a family of four who really enjoyed the direct access to the beach across the road from the hotel, but we found the very active pool area to be loud. Even with closed windows, the shrieks could be heard. But nice if smallish rooms, friendly staff and nice pool too. Longer walk into the town center than we had thought but love the setting anyway. Very basic breakfast but enough choice to satisfy all.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Ellen33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarborHotel, General Manager at Harbor Hotel Provincetown, responded to this review, 10 May 2012
We truly appreciate you entrusting the care of your family to the Harbor Hotel Provincetown. It’s wonderful to learn that you enjoyed our pool, even with a busy group playing in the water. For future reference, we do have complimentary bikes available for our guests on a first-come, first-serve basis that make it easy and enjoyable to trek into town. We hope to welcome you and your family back for another great stay in the very near future.
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Additional Information about Harbor Hotel Provincetown

Property: Harbor Hotel Provincetown
Address: 698 Commercial St, Route 6A & Snail Road, Provincetown, MA 02657-1761 (Formerly The Cape Inn)
Phone Number:
Region: United States > Massachusetts > Cape Cod > Provincetown
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool
Hotel Style:
#1 Business Hotel in Provincetown
#5 On the Beach Hotel in Provincetown
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Harbor Hotel Provincetown 3*
Number of rooms: 129
Official Description (provided by the hotel):
This contemporary hotel facing Provincetown Harbor is half a mile from the Cape Cod National Seashore and 1.5 miles from the Pilgrim Monument. Brightly decorated rooms and suites (some with water views) feature flat-screen TVs and free WiFi. Some connecting and pet-friendly rooms are also available. ... more   less 
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Also Known As:
Cape Hotel Provincetown
The Cape Hotel

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