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“Only as a last resort....if the alternative was a tent”

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Harbor Hotel Provincetown
Ranked #6 of 15 Hotels in Provincetown
Certificate of Excellence
Reviewed 8 September 2012

This is an old motel with new lipstick.
Food was pretty good.
Service (except for Paul at the front desk) was terrible. Mixed drinks were overpriced at $10 and badly made. The hotel mgr was heard joking about the swarm of fruit flies at the pool bar. Gross!
We had a 3 night stay. It appears that there are a number if people who are "in residence" on some sort of voucher program.
The pool was an attraction for us but it was a disappointment. It is open to the locals and it shows. It is not clean. And the talk among the many locals at the pool centered on who was high or had pills that day. A day care was using it on two of the days we were there and we didn't see any if the children leave the pool area in four hours. The pool rules are openly disregarded and calls to the front desk to complain about unruly unsupervised children splashing paying guests laying in the sun were pretty much ignored. ( the girl from the front desk came to the pool and sat with some locals for a half hour. Another employee came to the pool and asked an obvious local if there was a problem and then left.)
The accent tables by the pool are black with mildew and spilled drinks. The waitress was inattentive and slow.
There was a used condom on the patio outside our room. I could go on....
There are so many nicer places to stay in Ptownfor the money ( $800.00)

  • Stayed: August 2012
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5  Thank CatherineCCatherine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarborHotel, General Manager at Harbor Hotel Provincetown, responded to this reviewResponded 12 September 2012

It is with great concern that we read your review, particularly so in that we work very hard to ensure that our hotel is a welcome retreat for visitors and locals alike. To learn that the service you received was not representative of the high quality of standards we strive to provide, along with the inconveniences you encountered is very disappointing. We thank you for reaching out to us, as comments from our guest's perspective help us to continue to improve the experience for all. Thank you for your feedback.

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948 - 954 of 1,121 reviews

Reviewed 7 September 2012

Myself and a friend stayed in the Harbor Hotel very recently for three nights, as part of a longer holiday travelling around MA. We absolutely loved Provincetown, and as we booked quite late (and it was Labor Day weekend) we thought we got a deal with the hotel being relatively close (12 mins walking distance) to the town and overlooking the sea. Nevertheless, we were placed in a room at the back of the hotel (overlooking a car park) - the dated part. It was very badly ventilated, and the carpets were filthy, with areas that were constantly sodden from water leaking in from the bathroom. The bathroom itself was dated, and having had a shower one after the other began to flood with at least 1.5 mm of water. We had to clear this up ourselves with the small towels they provide you.

The problems however didn't stop in the hotel room. Although the communal facilities the hotel provide are really good (lots of seating, swimming pool, free wifi etc.) - including the free bikes (which had no breaks!!) the customer service was pretty shabby. We only encountered one nice receptionist, who helpfully showed us where we could go on one of the wetter days we were there. The others were very unhelpful, and at times rude. We were told upon going for breakfast (at 10.30 - advertised until 11) that it was closing at 10 that day, without any explanation or apology or advice on an alternative place nearby to get breakfast. The breakfast itself (when we did make it on the other days before 11 was pretty shabby - served on paper plates with plastic cutlery).

Overall, if you're looking for a cheap stay in Provincetown and don't mind the quality of the hotel then this is your place. Otherwise, I would definitely advise you look elsewhere and don't go near this place with a bargepole.

  • Stayed: September 2012, travelled with friends
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2  Thank lillywr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarborHotel, General Manager at Harbor Hotel Provincetown, responded to this reviewResponded 12 September 2012

While it seems you were able to enjoy many of the wonderful amenities our hotel offers, such as our outdoor pool and complimentary Wi-Fi, we are truly disappointed that the remainder of your stay did not fully impress you. Thank you for alerting us to the issue with one of our complimentary bikes and we will have the breaks checked immediately. It is always our goal to create a pleasant and comfortable stay for all of our guests, and it seems we missed many opportunities to do that during your stay. Please accept our sincerest apologies and our hope that we can welcome you back to regain your trust in us in the future.

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Reviewed 5 September 2012

We stayed 3 nights over the weekend with our dog. The location of the hotel is gorgeous , with a fire pit and chair area out front where people gather for drinks, socialising and food while watching beautiful views of the bay. The food is excellent, we were so pleasantly surprised by how good it was the first night we ate there the next 2 nights. We found all the staff friendly and helpful. Our waiter , David, was more than helpful and staff will come to the fire pit to bring you drinks ect.
we arrived 10am on the Friday am and they let us check in right away which was great!
The room was clean and spacious, the carpet did look a bit stained but you did not get the sense that the room was not clean...Pool area is nice,they have a bar there and serve food and drinks to you at pool side also. There was a live band playing by the pool the first afternoon which was great and another band in the bar area on the Saturday night. We will definitely come back and stay again..

  • Stayed: September 2012, travelled as a couple
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1  Thank SharonH1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarborHotel, General Manager at Harbor Hotel Provincetown, responded to this reviewResponded 12 September 2012

It is a pleasure to learn how much you enjoyed your time here at the Harbor Hotel Provincetown. We sincerely appreciate you mentioning the many great amenities available at our hotel and sharing how much you enjoyed them. I will be sure to mention your kind comments to our staff as I'm sure it will make their day! Our fire pit has become a favorite among guests and locals where they can unwind and enjoy the company of new friends. It would be our pleasure to welcome you back on your next visit to Provincetown and we thank you for your review.

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Reviewed 3 September 2012 via mobile

Stayed in the dog/ family section. Funiture was newer. It was clean. Floors were carpet with stains. Location was safe. Breakfast was good. Table service at breakfast could be better. Orders mixed up twice. Location between Provincetown and Truro and a scenic spot. Tons of people stopped in front of hotel to take pics of the moon or sunset. Price could be more reasonable. Paid around $200 a night with no special frills.

  • Stayed: September 2012
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Thank runnerInTownForRace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarborHotel, General Manager at Harbor Hotel Provincetown, responded to this reviewResponded 12 September 2012

We are delighted that you chose to stay with us at the Harbor Hotel Provincetown and appreciate you reaching out to us to inform us of your recent experience. Hearing that you enjoyed our picturesque location and our cuisine makes us happy, but we regret that your entire experience was not as enjoyable. Your comments will be shared with our restaurant staff in order to pre-empt any further issues. Thank you for your review and please come back and stay with us again.

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Reviewed 29 August 2012

We stayed one night at the Harbor Hotel. It looks funky and cool like a Jetson's Cartoon from the outside and the Lobby is cool and has a fun modern vibe. Our room was in the back overlooking the pool, room 412 I believe and the carpet was filthy. The bathroom was old and worn. The people at the desk were a mixed bag. Peter was very helpful and pleasant and two other people were rude and condescending, a plumb woman with dark hair and a young man, they were clearly not interested in customer service and burn out by the summer people. I don't think you get great service if you only stay one night.

Room Tip: Ask for a remodeled room, maybe those are cleaner.
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  • Stayed: August 2012, travelled with family
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2  Thank jmgraham200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarborHotel, General Manager at Harbor Hotel Provincetown, responded to this reviewResponded 7 September 2012

Thank you for taking the time to let us know about your recent experience at our hotel. We do appreciate the kind words for certain members of our staff, but are concerned to read about your otherwise challenging stay. Whether a guest stays with us just overnight or has booked an extended stay does not change the fact that they both deserve excellent customer service and a comfortable experience. We are in the process of upgrading the bathrooms in all our guestrooms and hope to be able to welcome you back in the future to see all our exciting changes. Thank you again for your review.

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Reviewed 26 August 2012

I stayed at the Harbor Hotel with some friends for a quick overnight in P-town. The property is located accross the street from the ocean and is about a 20 minute walk into town (5 minute bus ride - the stop immediately in front of the hotel). The hotel has been renovated since the prior owner and is now teetering on retro-chic. It still has very much of a motel-style feel. The lobby and breakfast area are light, airy and very nice. The fire pit has potential out front, but the busy road it stis along deterred our group. The pool area is very busy and family friendly, though it could use some additional updating. Our room was in the back of the property on the first floor. The sleeping area had been updated, with new carpets, comfortable bedding, and modern furniture. It was very nice. The bathroom had not received many updates and, in my opinion, did not match the updated sleeping area. Our room was very clean and was nice and quiet - something I wasn't sure when we arrived and saw how motel-like the hotel is was going to be the case. The hallways also need some updating as well as the exterior of the buildings. The staff was very friendly and we had a nice continental breakfast in the morning. In all, I would definitely stay here again and would recommend the property as a good value for P-town in the summer months. If you are looking for luxury or something more upscale, this is probably not the selection for you.

  • Stayed: August 2012, travelled with friends
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Thank bluebell98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarborHotel, General Manager at Harbor Hotel Provincetown, responded to this reviewResponded 28 August 2012

Thank you for taking the time to share your recent experience at the Harbor Hotel Provincetown. It seems like you had the opportunity to enjoy many of the aspects that make our hotel a great place to stay, such as our fire pit and outdoor pool. We do appreciate your honest opinions as they will help us to further improve the experience for other guests during our ongoing renovations. Thank you for your review and we look forward to welcoming you back very soon.

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Reviewed 22 August 2012

We were lucky enough to stay at the Harbor Hotel, formerly the Cape Inn, on August 16 & 17 2012.

It's located right on Cape Cod Bay with a great view of P'town.

We were there for the annual P'Town Carnival Parade & the hotel is the starting point for the parade.

Our room was ready when we arrived at 11AM. Lunch at the Cabana bar by the pool was very nice & we even had some pre-parade entertainment, This year's theme was a "Space Odyssey" & aliens dashed around the pool area.

The room was on the ground floor with a private terrace, big screen tv. There's wifi in the lobby along with a lending library and coffee bar. There's also a liquor bar open late.

The hotel is about a mile & a half from the center of P'town. We walked the level street & enjoyed the beautiful homes on the east side of town. As we approached the center of town, the pre-parade excitement was building & the folks wearing costumes were very accomodating for pictures.

The parade is the closest thing to Mardi Gras that the East has to offer. Lots of fun!

Next year's theme is "Las Vegas" & we're booking our room now.

John T Henderson

  • Stayed: August 2012, travelled as a couple
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Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarborHotel, General Manager at Harbor Hotel Provincetown, responded to this reviewResponded 28 August 2012

We consider ourselves the lucky ones to have such wonderful guests and we're always happy to see our guests return year after year for their favorite events in PTown! I am thrilled to read that you were able to enjoy the amazing Carnival & Parade and that you've already planned your stay for next year! Thank you for your wonderful review of the Harbor Hotel Provincetown and we look forward to seeing you soon.

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Additional Information about Harbor Hotel Provincetown

Address: 698 Commercial St, Route 6A & Snail Road, Provincetown, MA 02657-1761 (Formerly The Cape Inn)
Phone Number:
Region: United States > Massachusetts > Cape Cod > Provincetown
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool
Hotel Style:
#1 Business Hotel in Provincetown
#4 On the Beach Hotel in Provincetown
Price Range: £78 - £335 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Harbor Hotel Provincetown 3*
Number of rooms: 129
Official Description (provided by the hotel):
This contemporary hotel facing Provincetown Harbor is half a mile from the Cape Cod National Seashore and 1.5 miles from the Pilgrim Monument. Brightly decorated rooms and suites (some with water views) feature flat-screen TVs and free WiFi. Some connecting and pet-friendly rooms are also available. ... more   less 
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Also Known As:
Cape Hotel Provincetown
The Cape Hotel

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