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“Beware. This hotel closes at 10pm???”

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Harbor Hotel Provincetown
Ranked #6 of 15 Hotels in Provincetown
Certificate of Excellence
Ancaster, Canada
Level 5 Contributor
60 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Beware. This hotel closes at 10pm???”
Reviewed 31 October 2013

We booked and paid for this hotel online. After driving hours into the middle of nowhere we finally arrived just after 10 pm. We were shocked to find out they had a closed sign on the door with a phone number to call. We called the number and it just rang to an answering machine. We ended up having to drive for hours back to the civilization and stayed in a days-inn. They should really warn people when they book the hotel that they are unstaffed at night.

This was especially disappointing as we were excited to check out the area in the morning.

We were able to get a refund but that hardly satisfies the experience we had.

  • Stayed October 2013, travelled as a couple
    • Service
Helpful?
1 Thank petzy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarborHotel, General Manager at Harbor Hotel Provincetown, responded to this review, 12 November 2013
When visitors share their concerns with us, we take them very seriously. We sincerely apologize about the experience you had with us; we will definitely take your suggestions into consideration. Your comments will be shared with our entire management team to review your feedback and gain a better understanding of what happened. Our check-in time is at 3pm and we honor late check-ins when they are requested. We wish that our attempt to make things right with you led to a resolution and we hope that you’ll consider giving us another chance. Your feedback is greatly appreciated.


Sincerely,

Michael Dougherty

Acting General Manager

Harbor Hotel Provincetown
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953 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (240)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
1 review
Reviewed 30 October 2013

We stayed here for 3 nights and got the fourth free. BONUS!! We were also here the end of womens week. When we checked in, I first met Armand. What a great guy to see when you first walk in the door...great smile and attitude. We stayed at rear of hotel in the pet friendly rooms, because we werent planning on spending much time in our room. It was perfect. The beds were comfy, the pillows were nice, the carpets were clean and nice. We did not want room service while we were there, but the housekeepers always made sure we had fresh towels and told us to just put out trash outside the door, and made sure we had everything we needed for our stay. I loved the place and will definately be back. Thanks for helping make our much needed vacation better. Signed, a devoted and loyal guest =)

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank harborhotellover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarborHotel, General Manager at Harbor Hotel Provincetown, responded to this review, 7 November 2013
Your warm words for the Harbor Hotel Provincetown are greatly appreciated! Providing excellent service is very important to us and we’re happy to hear that our staff was very kind and accommodating. We can’t wait to see you again and we thank you for your review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hartland VT
Level 1 Contributor
4 reviews
4 hotel reviews
Reviewed 30 October 2013

This is the third year my friend and I have stayed at the Harbor Hotel and we really have no complaints:) we love the location easy to bike to town. The fire pit is wonderful. The continental breakfast has improved each time we have been back. The staff is friendly and helpful, some if whom recall who we are when we come back. Armond and Keith are a great new addition to the staff. Keith has a fun bubbly personality which makes for a great bartender. Armond a great front desk guy with warm friendly personality. We will return for sure:)

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Keeb48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarborHotel, General Manager at Harbor Hotel Provincetown, responded to this review, 7 November 2013
As a frequent guest, we’re ecstatic to learn that your stays with us have consistently been exceptional! Your compliments for our staff members are greatly appreciated and we will certainly share them with the employees that you specifically mentioned. Riding along the beach and relaxing by a fire are both great ways to spend time at the Harbor Hotel Provincetown. We’re looking forward to seeing you again on your next visit!


Sincerely,

Michael Dougherty

Acting General Manager

Harbor Hotel Provincetown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Plymouth, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 October 2013

The location is just outside of town, the staff was very friendly and helpful however, the motel itself is old. Cold cement floors, no carpeting, pegs on the walls to hang clothing, very sparsely furnished. Although everything worked and was clean, I would not return to this motel.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dlarmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarborHotel, General Manager at Harbor Hotel Provincetown, responded to this review, 7 November 2013
While we’re glad that the service you received met your expectations, we’re disappointed to discover that our accommodations fell short of your needs. Our rooms have cement flooring because it’s one of the most allergy-friendly flooring options available. We hope that you’ll reconsider and give our hotel another chance; we’re sure that your next stay with us will be much-improved.


Sincerely,

Michael Dougherty

Acting General Manager
Harbor Hotel Provincetown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 October 2013

Hello, as the headliner says, we were first time vistors to P.Town and chose the Harbor Hotel as per our budget. It was a great choice. We were on the first floor and facing the courtyard and pool. No there was no view of the bay from there, but the small patio and chairs were nice and the pool was right there. We were just past the end of the season so it was a little chilly but a great stay. Armand, pointed out the places that were still up and running and fun, and the restaurant seved up a good meal for our first night there. Keith also gave us some tips on where and what to do in P. town, just down the road. Armand hooked us up with bikes the next day from the hotel, a help for our budget, and off we went. Over all the hotel was very good and as new visitors the staff went out of their way to make our stay one to remember.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TKAYE645
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarborHotel, General Manager at Harbor Hotel Provincetown, responded to this review, 7 November 2013
Exploring Provincetown with our complimentary bicycle rentals is always a ton of fun! We do offer accommodations with views of the ocean and we hope that you’ll take advantage of one of these rooms on a future stay. It’s great that our staff was friendly and helpful and that they had such a positive impact on your first visit to our area! Thank you for your kind words on the Harbor Hotel Provincetown. It would be a pleasure to have you back again.


Sincerely,

Michael Dougherty

Acting General Manager
Harbor Hotel Provincetown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hingham, Massachusetts, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 October 2013

We arrived fairly late Friday and were pleased to find the kitchen served through 8:30, and even more pleased when our perfectly executed filet mignon and tantalizingly savory quesadilla arrived. We sat at the bar with a friendly crowd of locals and guests eager to listen and dance to a great local band, Bard Brothers?, Bart Brothers? Whatever their name, they rocked 80's and 90's covers with, virtuosic guitar and vocals. My wife and I danced like, well pretty much like we did in the 80's and 90's. It was great to have a suite where we could shower and get ready for the day simultaneously while our dogs happily watched TV from the stylish couch.

Room Tip: Splurge for the Suite.
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Charles F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarborHotel, General Manager at Harbor Hotel Provincetown, responded to this review, 7 November 2013
Thank you for sharing your experience at the Harbor Hotel Provincetown with us! We have live bands at our bar on a weekly basis and it’s great that both you and your wife were able to re-live the past with us! Our Whaler Lounge is often a favorite among our guests and we’ll be sure to share your compliments with our restaurant staff. We welcome you to stay with us again on your next trip to Provincetown.


Sincerely,

Michael Dougherty

Acting General Manager

Harbor Hotel Provincetown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Catskill, New York
2 reviews
Reviewed 23 October 2013

Rooms are nice. Bed is very comfy. Good location just outside town. Keith and Armand are great people who take very good care of their guests! I was not happy with the location of the room I was originally assigned to. Armand was quick to get us to a nicer spot. And Keith was right there behind the bar offering up lively conversation and tasty drinks! I'd stay again.

Room Tip: Bay view rooms offer an amazing view of sunset!
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  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank iamthechiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarborHotel, General Manager at Harbor Hotel Provincetown, responded to this review, 31 October 2013
Watching the sunset over the ocean is such a beautiful way to end your day. We’re happy that our staff members were such a positive influence on your stay! Thank you for your compliments on the Harbor Hotel Provincetown. We hope to see you again soon!


Sincerely,

Michael Dougherty

Acting General Manager
Harbor Hotel Provincetown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Harbor Hotel Provincetown

Property: Harbor Hotel Provincetown
Address: 698 Commercial St, Route 6A & Snail Road, Provincetown, MA 02657-1761 (Formerly The Cape Inn)
Phone Number:
Region: United States > Massachusetts > Cape Cod > Provincetown
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool
Hotel Style:
#1 Business Hotel in Provincetown
#4 On the Beach Hotel in Provincetown
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Harbor Hotel Provincetown 3*
Number of rooms: 129
Official Description (provided by the hotel):
This contemporary hotel facing Provincetown Harbor is half a mile from the Cape Cod National Seashore and 1.5 miles from the Pilgrim Monument. Brightly decorated rooms and suites (some with water views) feature flat-screen TVs and free WiFi. Some connecting and pet-friendly rooms are also available. ... more   less 
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Also Known As:
Cape Hotel Provincetown
The Cape Hotel

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