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“Very cool look, comfortable, pleasant staff”

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Harbor Hotel Provincetown
Ranked #6 of 15 Hotels in Provincetown
Certificate of Excellence
Hopkinton, Massachusetts
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Very cool look, comfortable, pleasant staff”
Reviewed 24 July 2014

I reserved a suite that faced the ocean. The view was great! Love the styling in the room. The pocket doors between rooms are a nice touch! The linens were all clean, fresh and comfortable. Nice surprise to have 2 bathrooms! Although the suite had been nicely renovated, the bathrooms are still outdated. A couple loose tiles in the shower, very small bathroom, but clean and working well. It's a nice walk into Provincetown center from the hotel, but the bus is reliable and entertaining if you don't want to walk! We didn't try the beach across the street, but that looked nice. Have to look out for high tide because the beach all but disappears then. We awoke several times dying the night due to other noisy guests. Sound proofing in the rooms isn't ideal, although street noise was never an issue. Pool and pool bar are fantastic! All the staff were helpful, friendly and very responsive. The fire pit out front is inviting, although when we sat right near it, it was a bit hot for us and we could smell fuel. Not sure if maybe they had just refueled... It was great to sit at the deck area, have a cocktail, and enjoy the cool evening breezes off the ocean. I would definitely go back again.

Room Tip: Ask for a room with a sea view!
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  • Stayed July 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank tbk718
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarborHotel, General Manager at Harbor Hotel Provincetown, responded to this review, 29 July 2014
Thank you for sharing your experience at the Harbor Hotel Provincetown. We’re pleased to discover that you enjoyed the look and feel of our stylish accommodations. Relaxing by the pool with a cocktail in hand is the perfect way to spend a hot summer day! We apologize about any noise disturbances you encountered on your stay and you can always give us a call while you’re here to report such instances, and we’ll be happy to take care of it. We’re looking forward to having you back.

Sincerely,
Michael Dougherty
General Manager
Harbor Hotel Provincetown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (238)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
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English first
Tampa, Florida, United States
Level Contributor
148 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 24 July 2014

We come back to this hotel again and again since it's compete renovation in 2010/2011. Super clean and the price is right. Excellent location and the views that can't be beat. The fire pit at night and the free hot breakfast to get you going make this place a keeper. Plenty of free parking and a shuttle to downtown every 30 minutes.

Room Tip: 2 story hotel so make sure to request first floor if stairs are an issue.
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  • Stayed October 2013, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Elaine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarborHotel, General Manager at Harbor Hotel Provincetown, responded to this review, 29 July 2014
We’re so grateful for your glowing review of the Harbor Hotel Provincetown! Learning that we’re one of your favorite hotels in town is an incredible compliment to receive. Spending time by the ocean is so relaxing and we’re glad that you enjoyed our water views and beach fire pits. We hope you’ll come back and see us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 24 July 2014

this place is poorly run only good point is bartender drag karaoke really with my kids that's just not right I know im in provincetown but in a hotel breakfast stay at cape colony inn much better or seaglass inn

Room Tip: stay away seaglass inn or cape colony inn
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Stayed July 2014, travelled with family
Helpful?
1 Thank capeguy35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarborHotel, General Manager at Harbor Hotel Provincetown, responded to this review, 29 July 2014
While we’re glad that one of our bartenders provided you with great service, it’s disheartening to discover that your stay with us was not everything it should have been. We do cater to the LGBT community in our area and do provide a comprehensive list of hotel events on our online calendar so you can bypass them if they make you feel uncomfortable. We aim to provide a friendly atmosphere for all of our guests and we apologize if your family did not experience this. Please consider giving our hotel another chance and allow us to show you the great experience we’re known for. Thank you for sharing your concerns.

Sincerely,
Michael Dougherty
General Manager
Harbor Hotel Provincetown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newburgh, New York
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 23 July 2014

We stayed at the Harbor Hotel for 3 nights in July- it was our first visit to Provincetown. The hotel is nice- the rooms look pretty much as advertised and are clean with comfortable beds. There is a cute pool area and bar which we didn't use but looked like it was being enjoyed by many families. We brought our bikes to get into town which was nice- there are plenty of places to park and lock up bikes in Provincetown. There is also a shuttle that takes guests from the hotel to the center of town every half hour but it seemed kind of inconsistent. We did eat breakfast at the hotel one morning- the food was what you would expect and the service was just ok but since we weren't in a hurry it wasn't a big deal. Depending on the tide and time of day, there is a little bit of ocean front sandy area to enjoy across the road from the hotel- we sat on the beach for a couple hours during the afternoon and had a nice breeze coming in off the ocean. If I could, I would give Harbor Hotel a 3.5 out of 5 rating- somewhere between 'average' and 'very good'.

  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Jason Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarborHotel, General Manager at Harbor Hotel Provincetown, responded to this review, 29 July 2014
It was a pleasure to be the ones to provide you with your first Provincetown experience! We’re glad that our accommodations met your expectations and that our location added convenience to your stay. Walking the beach and taking a bike ride are wonderful ways to explore our area and take in the sights of the Cape Cod National Seashore. Hopefully you’ll have an opportunity to return and take advantage of our pool area! Thank you for commenting on your stay at the Harbor Hotel Provincetown.

Sincerely,
Michael Dougherty
General Manager
Harbor Hotel Provincetown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stoneham, Massachusetts
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 22 July 2014

Second time staying here; but first time in-season. Nice, clean property and location for the money (and an outdoor pool!). Service in restaurant needs improvement; but there are plenty of other places in the area. Public bus transportation stop directly outside the hotel is a nice plus if you are coming in from the ferry. Nightly bond fire with the water view is a nice added attraction (BYOM-bring your own marshmallows).

Room Tip: "Deluxe" first floor with an outside private patio provides easy access to the pool.
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  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank JBE29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarborHotel, General Manager at Harbor Hotel Provincetown, responded to this review, 29 July 2014
Welcoming your family back to the Harbor Hotel Provincetown was a true pleasure. We’re glad that our accommodations and facility met your expectations. Your comments have been shared with our dining staff in order to make improvements. Your review is greatly appreciated and we hope you’ll return to us again soon!

Sincerely,
Michael Dougherty
General Manager
Harbor Hotel Provincetown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hartford, Connecticut
Level Contributor
49 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 16 July 2014

I was so excited when they renovated this place however, it lacks service, cleanliness and it seems after the million dollar plus renovation they just don't care anymore. the grounds are always littered with garbage, the staff never know what is going on, the rug in our room was gross,( thought they got rid of those), the maid left our sliding door open after she cleaned, the mat in the bathtub was so stained I had to wear my shoes to shower, they eliminated breakfast which many people were unaware of, they stopped having bikes you can borrow and the pool which is open to the public is crowded and people were announcing how they were bleeding and then jumped back in.
there are 3 fire pits which are beautiful unless 1 is not lit in which case it smells of propane I alerted front desk they sent someone out they said oh?? really that is hazardous to our health and clearly we could not enjoy it. I gave this place yet another chance but this is it. I honestly could go on and on this MOTEL which has one asset and that is Keith he is friendly knowledgeable and the only person who knows what customer service is!!! We come here at least 2 times a year but we will never return here....

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
5 Thank sstravels19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarborHotel, General Manager at Harbor Hotel Provincetown, responded to this review, 24 July 2014
We’re very disappointed to learn that one of our frequent visitors had experiences such as this. The conditions you’re describing are very out of character for us and we’ve alerted our housekeeping department to ensure that our high standards are being met. . I can assure you that while the third fire-pit was down, it was completely shut off to all propane as this would have created an unsafe environment for our guests. We truly wish that your last experience was up to par; please know that we are working very hard to improve our facility and we hope that you will consider giving us another chance in the future. We’re sure that we won’t let you down again. Thank you for sharing your concerns with us.

Sincerely,
Michael Dougherty
General Manager
Harbor Hotel Provincetown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Provincetown, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 July 2014

It saddens me to have to write this review, as my fiancé and I actually got engaged at the restaurant here. this was the place of our first date and where we spent most of our nights last year enjoying live music and great people and atmosphere. However, this year things seem to be a lot different. we had come in approximately three weeks ago for dinner. Keith, the regular bartender (who is amazing), was working on setting up for a wedding which was happening the next day, so he was not on the bar. I got a menu from the bartender, sat at a table, and waited twenty minutes trying to get someone's attention to take our order. sadly, there were only twenty-nine customers in the restaurant, and five servers on the floor, plus a manager. Yet to have my order taken I had to flag down Keith, who was not working service that evening, since no one else seemed to be paying any attention to customers. We have also been quite disappointed in the lack of live bands this year. The Grab Brothers band is a local favorite, and I know a lot of locals who used to frequent this location as they tend to draw a crowd. it was bothersome to hear that the restaurant manager was not hiring them to play this year. The new restaurant manager (Darrell?) is very off-putting to customers. He has a tendency to stand and hover over you while you are trying to eat, which makes the dining experience very unpleasant. He also made a point to tell me (at his own accord,) in GREAT detail about the previous restaurant manager, and why he is no longer with the company, which I feel is not business that the customers should know. it is bad press for someone (especially a member of management) to be badmouthing former employees, whether or not they had ever met them. I (and My fiancé) feel like the changes that have come to the restaurant are certainly on the negative side, and that the local clientele will reflect this. We always feel as if someone is watching us while we try to enjoy dinner. (which by the way is great, Michael Santos is an excellent chef!) Other than that, Keith and Armand are wonderful always, and very welcoming to all who come in. We always look forward to seeing them. However, at this point they are all the restaurant has going for it.

  • Stayed June 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank T S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarborHotel, General Manager at Harbor Hotel Provincetown, responded to this review, 24 July 2014
As a frequent customer who has celebrated so many important milestones with us, reading your review was disheartening. While we’re glad that our dining options and longtime bar staff have continued to satisfy you, it’s unfortunate that other aspects of your recent visit have fallen short. The experience in our restaurant that you’re describing is not the kind of service we aim to provide and I will see to it personally that the instances you had explained will be taken care of immediately. We always appreciate the feedback we receive from our guests and we will definitely look into having the band play that you have suggested. It is our hope that your next experience will be much better than the last.

Sincerely,
Michael Dougherty
General Manager
Harbor Hotel Provincetown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Harbor Hotel Provincetown

Property: Harbor Hotel Provincetown
Address: 698 Commercial St, Route 6A & Snail Road, Provincetown, MA 02657-1761 (Formerly The Cape Inn)
Phone Number:
Region: United States > Massachusetts > Cape Cod > Provincetown
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool
Hotel Style:
#1 Business Hotel in Provincetown
#4 On the Beach Hotel in Provincetown
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Harbor Hotel Provincetown 3*
Number of rooms: 129
Official Description (provided by the hotel):
This contemporary hotel facing Provincetown Harbor is half a mile from the Cape Cod National Seashore and 1.5 miles from the Pilgrim Monument. Brightly decorated rooms and suites (some with water views) feature flat-screen TVs and free WiFi. Some connecting and pet-friendly rooms are also available. ... more   less 
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Also Known As:
Cape Hotel Provincetown
The Cape Hotel

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