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“Rescued us...”

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Harbor Hotel Provincetown
Ranked #7 of 15 Hotels in Provincetown
Certificate of Excellence
1 review
“Rescued us...”
Reviewed 18 August 2014

We were checked-in next door where we were obligated to stay for the first night - dumpy! Robert at the front desk at Harbor Hotel was wonderful, booked us for our last two nights and was very professional, courteous, and helpful throughout our entire stay....Thanks Robert!!
We really enjoyed PTown once our luggage arrived...and the hotel was clean and comfortable - pool was a little too cold - brrr!

  • Stayed August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank Vanessa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarborHotel, General Manager at Harbor Hotel Provincetown, responded to this review, 26 August 2014
It’s incredible to learn that the Harbor Hotel Provincetown greatly improved your vacation experience! We’ll be sure to share your comments with the staff member you specifically mentioned; he will be happy to hear them. We apologize that the pool was a little chilly for your liking, but we’re hoping for warmer sunny days! Your comments on your stay are greatly appreciated and we hope that you will visit us again.

Sincerely,
Michael Dougherty
General Manager
Harbor Hotel Provincetown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,002 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (247)
Date | Rating
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  • English first
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English first
Level 4 Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 15 August 2014 via mobile

This hotel has great views of the ocean. Fire pit very relaxing. Hit or miss with the staff. Keith at the cabana bar wonderful. Robert who checked us in seemed pre occupied with whatever was happening with the police and the other agent standing next to us rather than just checking us in and providing that great 1st impression. Bed is comfy- no mattress pads very odd. Floors in guest room seemed dirty but were clean. Maybe add a washable area rug to warm up the room a bit... It was a holiday inn and you can tell it was. The retro vibe is cool but needs to be kept up. Rust on conduit inside the guest room is an easy fix with some paint at least... Bathroom vanity was updated in a nice way the actual shower toilet not touched since it was a Holiday Inn....
Nice in room coffee maker and television.

For PTown it's a pretty decent choice. A nice walk to town as long as it's not too hot

Stayed August 2014, travelled as a couple
Helpful?
1 Thank Traveler0983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarborHotel, General Manager at Harbor Hotel Provincetown, responded to this review, 4 September 2014
Thank you for your input on your recent stay at the Harbor Hotel Provincetown. We’re happy to hear that you enjoyed unwinding at the end of the day by our fire pits before retiring in one of our comfortable beds. The flooring in our guest rooms is eco-friendly, which is why there is a variation in color. We’ve shared your photos with our maintenance team so they can address one of the issues you’ve mentioned, and we’ll be sure to go over your review with our check-in staff as well. It would be a pleasure to serve you again on a future visit.

Sincerely,
Michael Dougherty
General Manager
Harbor Hotel Provincetown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 15 August 2014 via mobile

They are doing the best they can and for this they get B+. It's just a really substandard operation. The renovations are 'c' grade as is cleanliness, organization, training, professionalism, hospitality etc..but my gosh you can tell they are giving their all

Stayed August 2014, travelled with family
Helpful?
1 Thank Julie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarborHotel, General Manager at Harbor Hotel Provincetown, responded to this review, 21 August 2014
It’s disappointing to learn that you feel this way after visiting us. While we appreciate your acknowledgement of the efforts of our staff, we regret that your experience was not what you were wishing for. We are continuously working to make improvements to our facility and we hope that you will consider giving us another chance to show you the wonderful experience we’re known for. Your feedback is truly appreciated.

Sincerely,
Michael Dougherty
General Manager
Harbor Hotel Provincetown
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Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 August 2014

Room was nice, as expected, kind of basic, not fancy but totally fine, cute, clean, mid century modern styling and modern tv w/ lots of channels and a little fridge too which was helpful. Pool was great and there was a nice field of grass right outside our room for our dog to run around and play and kids to play. We at at the pool one night, food was very good, casual, kids liked it a lot too. Bartender/ waiter at pool was very welcoming and service was great. The lobby also has a complimentary lemonade for guests at all times, which was refreshing and the kids really liked that. There is a fire pit in the front of hotel, overlooking beautiful beach directly across street w/ unobstructed views. Firepit has circle of adirondack chairs around it, so relaxing to sit and watch sunset there. We did not have continental breakfast, it looked a little anemic. We walked back and forth into town several times, and arrived by our boat but there was plenty of parking. Our dog was welcome but the initial front desk staff when we checked in seemed shocked and annoyed we brought the dog in, even though we reserved a dog friendly room? That was odd... There is a shuttle bus you can take from the center of P-town that is very accessible and inexpensive if you need it. The walk is pretty if you can do that instead, takes about 20 minutes to walk into town, so hotel/motel is not right in heart of center but it was just right for us and our needs. We would stay there again, with or without dog

Room Tip: one of my kids could get on wifi with their phone, but I could not on my cell, and cell service was...
See more room tips
  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank JenniferWMarblehead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarborHotel, General Manager at Harbor Hotel Provincetown, responded to this review, 21 August 2014
We would love to have you back soon at the Harbor Hotel Provincetown! It’s great to learn that everyone in the family had a blast relaxing by the pool during the day and the fire pit at night. Please know that we love all of our guests, especially our four-legged friends. We apologize about the mishap at check-in; by law, because we offer food in the lobby area, pets are unfortunately not allowed. Thank you for letting us know about your stay.

Sincerely,
Michael Dougherty
General Manager
Harbor Hotel Provincetown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Topsfield, Massachusetts
2 reviews
Reviewed 13 August 2014

The hotel is in great location right across the water great view. we fond the staff to be super friendly and helpful. Our room was very clean and comfortable beds. .The front desk manager named Matt was very helpful telling us about different spots in town. Can"t wait to go back

  • Stayed July 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
Thank deb m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarborHotel, General Manager at Harbor Hotel Provincetown, responded to this review, 21 August 2014
Thank you for sharing your experience at the Harbor Hotel Provincetown with us! We’re thrilled that the suggestions from a member of our staff added to your stay, and that you enjoyed being by the water. We look forward to serving you on a future visit.

Sincerely,
Michael Dougherty
General Manager
Harbor Hotel Provincetown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, Canada
Level 5 Contributor
62 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 13 August 2014 via mobile

Very clean with comfortable beds, good pillows. Generic motel vibe. Too far to walk into town but very quick/easy with $2 bus ride. Beach across the road has nice. Low tide great for collecting shells and high tide good for a swim. A bit warmer than Atlantic side of the cape. A bit expensive I thought but that may be expected for this area. Might go back but would see if I could get better than booking.com price.

Stayed August 2014
Helpful?
Thank Cathy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarborHotel, General Manager at Harbor Hotel Provincetown, responded to this review, 21 August 2014
Your perspective on your recent experience at the Harbor Hotel Provincetown is greatly appreciated. The harbor beach is a great place to spend time on a summer day, and it’s wonderful that you were able to collect some seashells on your stay. We hope that you will return to us in the future; we have some great packages and rates to take advantage of on our website.

Sincerely,
Michael Dougherty
General Manager
Harbor Hotel Provincetown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norway
Level 5 Contributor
58 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 13 August 2014

The hotel looks like a cheap motel with some splashes of color. A clear attempt to revamp the place, resulting in something between a motel and a youth hostel. Nice, but not worth the price. Staff at the reception when we checked in was not particularly welcoming or informative. We got the same impression of the lady at check out but at that time we just wanted to leave.
The most disappointing issue was to pay an addition of 50 USD for sea view. Yes, the sea was just across the street, but with a parking lot in the middle. We could see only cars plus we had to keep our curtains closed because of all the people passing by. We should have checked before getting the room, but ...
Fortunately, PTown is so nice that the hotel did not managed to spoil our stay.

Room Tip: Check the sea-view! It is not worth to pay for it if you get a ground floor room
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  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank italy_norway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarborHotel, General Manager at Harbor Hotel Provincetown, responded to this review, 21 August 2014
While we’re glad that you enjoyed exploring Provincetown, it’s unfortunate that your hotel experience did not fulfill your expectations. Delivering a high level of service is very important to us, and your comments have been shared with our desk staff in order to make improvements. We hope that you’ll consider giving our hotel another chance; our upper level accommodations provide great views of the water, and our staff would be happy to help you find the room that best suits your needs. Thank you for your feedback.

Sincerely,
Michael Dougherty
General Manager
Harbor Hotel Provincetown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Harbor Hotel Provincetown

Property: Harbor Hotel Provincetown
Address: 698 Commercial St, Route 6A & Snail Road, Provincetown, MA 02657-1761 (Formerly The Cape Inn)
Phone Number:
Region: United States > Massachusetts > Cape Cod > Provincetown
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool
Hotel Style:
#1 Business Hotel in Provincetown
#5 On the Beach Hotel in Provincetown
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Harbor Hotel Provincetown 3*
Number of rooms: 129
Official Description (provided by the hotel):
This contemporary hotel facing Provincetown Harbor is half a mile from the Cape Cod National Seashore and 1.5 miles from the Pilgrim Monument. Brightly decorated rooms and suites (some with water views) feature flat-screen TVs and free WiFi. Some connecting and pet-friendly rooms are also available. ... more   less 
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Also Known As:
Cape Hotel Provincetown
The Cape Hotel

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