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“So So”
Review of Masthead Resort

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Masthead Resort
Ranked #9 of 15 Hotels in Provincetown
Certificate of Excellence
Cape May Court House, New Jersey
Level Contributor
270 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
“So So”
Reviewed 9 July 2006

In my opinion, what you pay for is the Location. The hotel itself is very old and the rooms rae pretty outdated. The sheets on the beds don't really fit the mattress, the wood panels on the walls were old, and really everything looked like it was from the 60s. But the room was clean and the view was very nice.

One of the 2 front desk persons, I think his name was Rhydian, was fanstastic: polite, offered to make reservations at restaurants, told us where to go and what to do, delivered a complimentary bottle of white wine which was quite good. Though I KNOW I asked the other lady to book my reservation to July 2, she booked it to July 1. THANKFULLY, they allowed us to stay one more night in the same room which was wonderful of them.

I don't think I'll stay there again but I'm sure it is suited for many other people.

  • Stayed June 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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217 reviews from our community

Traveller rating
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    16
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    15
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
A TripAdvisor Member
Reviewed 16 August 2004

Upon arrival, we found that the brochure didn't do the room justice. It didn't mention all the extra amenities, such as the bugs, the filth, the rust, the lack of privacy...
When settling in on first night, we started noticing little issues. We first found that our room had small mite-like bugs in the bathroom, in the bed, on the ceiling and on the drapes. Since we didn't find the bug problem until the evening, and since the front desk closes at 8:00 p.m., we had nobody to complain to so we spent the night taking turns standing guard against the critters.
First thing next morning, we told the front desk about the insect issue, but when their maintenance crew finally checked out our room (we'd gone into town by then), they said they didn't see any bugs so, gee, guess we were wrong. That was their answer. The owners could not be found and the front desk said we could not get our money back ($286.00 per night plus tax) for the 2nd prepaid night. Instead, they offered to move us to another room, but wouldn't there be bugs there too? We were so disgusted with the whole ordeal, and so exhausted from not having slept, that we determined it was best to just leave and try to salvage what we could of our vacation.
On the whole, they had some nerve renting out this room to begin with. The bathroom was antiquated with rusty old lighting, bulbs missing, a horrible showerhead and a rotting window frame. The room's drapery was falling down, dirty and ugly, but we had to use them to cover the 9 foot windowed wall (floor to ceiling) that allowed passersby on the walkway next to our room a great view our personal effects, our bed and us. The front 6 foot picture window had a lovely view of the harbor, if you could see it through the sunbathers a few feet in front of us on the broken down sundeck. Of course, to see the sunbathers, you had to overlook the septic sytem's piping which laid a foot below our window but well within view. The blue cloth on the sundeck was not secured to the deck so it bellowed up badly, nearly sending me off my feet as I attempted to traverse it on my way to the front desk to ask for a bar of soap for the bathroom. Charming really... The owners should be ashamed of themselves for falsely advertising this as a "resort."

Helpful?
16 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 31 October 2003

Never stayed in the West end before, boy what we've been missing!!
Dinner at the Red Inn and back to our place in two minutes. Slept on the deck for five sunny days and can't wait to get back. People are so cool and friendly, best place yet.

Helpful?
4 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 20 August 2003

We too are non smokers and our wonderful suite at The Masthead was so sparkling clean that we could not tell if anyone had EVER smoked in it. We woke up every morning for ten days to the sound of the gentle waves in the Bay and the most amazing cool breeze coming through our windows. The best part of all was going downtown for dinner and clubing then walking back down Commercial St and hearing the noise behind us until it just disappeared and then we were home at The Masthead and all you could hear is the Bay. What a wonderful, wonderful experience. We will never stay anywhere else on the Cape.

Helpful?
5 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michigan
2 reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 16 June 2003

We made reservations at the Masthhead I forgot to inquire if they had non smoking rooms. When my husband called back we were told they had no rooms designated non smoking. My husband has severe smoking allergies. They were not willing to refund our money(they charged the entire amount to our credit card before arriving). The only way we are getting refunded is due to the fact that we are disputing this with the help of our credit card company.

Helpful?
10 Thank Linda K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Masthead Resort

Property: Masthead Resort
Address: 31 Commercial St # 41, Provincetown, MA 02657-1911
Phone Number:
Region: United States > Massachusetts > Cape Cod > Provincetown
Amenities:
Beach Free Parking Children Activities (Kid / Family Friendly) Kitchenette Suites
Hotel Style:
#5 Family Hotel in Provincetown
#6 On the Beach Hotel in Provincetown
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Masthead Resort 2.5*
Number of rooms: 21
Official Description (provided by the hotel):
The Masthead offers distinctive accommodations in an authentic Cape Cod setting. 450 Foot Private Beach. Sun Deck On The Water, Boardwalk, Spacious Lawns, Beautifully Landscaped Grounds, Comfortable Lounging Chairs, Central Heat, Within walking distance of fine restaurants, coffee shops and center of Town. The restful beauty and quiet of our grounds and lovely gardens bordering the boardwalk and sundeck provide a favorite rendezvous for guests who lounge and enjoy the beautiful vista of Provincetown Bay and miles of ever-changing Cape scenery. The Bay is a haven for sailing and water-skiing. Golf & tennis are nearby. Art classes and Art galleries are only minutes away. ... more   less 
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Also Known As:
Masthead Hotel Provincetown
Masthead Motel Provincetown

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