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Comfort Inn Randolph
Ranked #1 of 1 Hotels in Randolph
Bernardston, Massachusetts
Level Contributor
55 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Blah.....”
Reviewed 16 April 2014

Came into the area for PAX East. The location was convenient and they offered a shuttle to the T which was nice. We didn't use the shuttle but was glad the option existed.

The room was a bit small. Had to ask for a fridge in advance since the room didn't come with one.

The internet was awful. I couldn't even connect the first day i was there on my computer or phone. Attached is the error message I kept getting.

The breakfast was descent. They had eggs which was nice, powdered but better than nothing.

All in all it was OK. Not good, not bad.

  • Stayed April 2014, travelled as a couple
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Helpful?
1 Thank TonyD_01337
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander L, Manager at Comfort Inn Randolph, responded to this review, 30 May 2014
Tony D,

Thank you for sharing your comment's with us and the entire online TripAdvisor community. On behalf of our team, I would like to apologize for failing to exceed your expectations. We will be using these comments to make improvements for our guests in the future, like the recent update of our internet connection. If you are ever in the Boston area again, please give us a call as we would love another chance to make your stay Truly Yours.

All the best,

Alex Louden
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137 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (27)
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English first
BRATTLEBORO, VT
Level Contributor
133 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 8 March 2014

Location is convenient off I-93. The room was okay. The heater was loud, but I couldn't turn it off because it was 10 degrees outside. The bathroom was very small. If the door was not closed, I had to climb over the toilet to get to the shower. The shower itself drained slowly and half the water came out of the spout instead of the shower head. The sink also drained slowly, so that was kind of a bummer. Breakfast was good. Hot scrabbled eggs, sausage, with the usual bread items (toast, muffins, bagels, donuts). If you are a Choice member, there are not a whole lot of properties in that area, but this property is WAAAAAAAY better than the Quality Inn in Brockton.

  • Stayed March 2014, travelled on business
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Helpful?
2 Thank ILOVERMONT4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander L, Manager at Comfort Inn Randolph, responded to this review, 30 May 2014
Valued Guest,

On behalf of the entire team, I would like to apologize for the plumbing issues your experienced during your recent stay. As a valued Choice Privilege member, we appreciate your loyalty, and thank you for your time sharing your comments online with TripAdvisor. As you noted, guests boast about our great breakfast, and location to Boston and all major highways. If you ever are in the area again please give us a call, and we hope to see you again soon!

All the Best,

Alex Louden
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Edison, New Jersey
Level Contributor
172 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 4 February 2014

This hotel is clean and convenient from the major highways. The breakfast bar was ok and teh attached restaurant was also good. However, the heat was so loud I had to shut it off. Not normally a problem but the outside temperature was less than 5 degrees. The hotel has new flat screen LCD TV's which is great however it is 2014 having HD service would have been better.

Room Tip: Make sure your heating unit is working properly
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  • Stayed January 2014, travelled on business
    • Value
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    • Cleanliness
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Helpful?
Thank golfnut51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexander L, Manager at Comfort Inn Randolph, responded to this review, 30 May 2014
Valued Guest,

Thank you for your time in filling out this survey within the TripAdvisor community. We appreciate your feedback and will be using the information you shared to make improvements for our hotel in the future. Given our proximity to Boston, guests often notice the value like you experienced during your stay. We hope to see you again soon, and our apologies about the heating system.

Warm Regards,

Alex Louden
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Travellers are raving about these Randolph hotels

Albany, New York
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 11 January 2014

I have stayed in a number of Comfort Inns and this was the cleanest one yet. The fitness room was large and the machines were well maintained. The breakfast area was large, clean and well cared for. I found the room somewhat larger than typical. Great stay.,

Room Tip: close to highway.
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  • Stayed January 2014, travelled with family
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Helpful?
1 Thank Winston H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe M, General Manager at Comfort Inn Randolph, responded to this review, 17 January 2014
Dear Winston,

I wanted to take a moment to thank you for sharing your comments about your recent stay with us. We have an exceptional housekeeping staff who takes a great deal of pride in their work and I look forward to sharing your comments with them. Thank you for taking time to share your experiences with us and we certainly look forward to serving you again when you are in the Randolph/Boston Area!

Warm Regards,
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Atlanta, Georgia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 January 2014

large sized rooms- comfortable beds- good location close to highway- good standard breakfast- good sized parking lot-awesome desk staff- Alex and Richard were most helpful during our stay- thank you for a pleasant stay

  • Stayed December 2013, travelled with family
    • Value
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Helpful?
Thank amh2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe M, General Manager at Comfort Inn Randolph, responded to this review, 17 January 2014
Thank you for taking the time to share your comments regarding your stay with us. We are very happy to hear that you had an enjoyable experience. We look forward to seeing you for your next visit to the Randolph area and appreciate you taking the time to share your recent experience with the Trip Advisor community.

Best Regards,
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Danielson, Connecticut
1 review
Reviewed 23 December 2013

I am an office manager for a very large construction company and we had crews staying in town for a big project. We booked several rooms with CI Randolph over a 45 day period. We spent well over $7,000.00 there. During our stay, I dealt (several times) with a gentleman named Tumwine Smith. He was extremely helpful, polite and very knowledgeable in his position. He discovered what construction project we were on and helped us get a discounted rate. He made the experience very pleasant and hassle free (something I value!) and we would certainly recommend this hotel to anyone in the future! Thanks so much for all your hospitality!

  • Stayed October 2013, travelled on business
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Helpful?
Thank Lee A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe M, General Manager at Comfort Inn Randolph, responded to this review, 17 January 2014
Dear Lee A,

I want to thank you for your kind words and for sharing your experience on Trip Advisor. We certainly value the business of our corporate and leisure guests alike and I am very pleased to hear that Tumwine went above and beyond and exceeded your expectations during your companies time with us. He is one of many of our front desk team who genuinely enjoy the hospitality industry and ensuring each and every guest's stay with us is an enjoyable one. Thanks again for your kind words and we look forward to serving the needs of you and your company should you be traveling to the Boston/Randolph area in the future.

Best Regards,
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ireland
Level Contributor
75 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 14 December 2013

A colleague and I stayed here for work and were very pleasantly surprised by this hotel. The rooms are lovely and roomy and the beds super comfortable. The service of the staff- particularly the drivers of the courtesy bus really impressed us. They were only too happy to drop you to the mall, to the place where we were working and the station to get into Boston. Ther complimentary breakfast was a particular bonus. Coffee was lovely and though the breakfast was simple- it was tasty. Thank you to the staff for a lovely stay!!!

  • Stayed December 2013, travelled on business
    • Value
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    • Cleanliness
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Helpful?
Thank vickyfromsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe M, General Manager at Comfort Inn Randolph, responded to this review, 17 January 2014
Thank you for sharing your experience with us and with the TripAdvisor community. We're pleased to hear that you found our staff helpful and welcoming; providing a quality guest experience is our top priority. Our complimentary courtesy shuttle is certainly an amenity that our guests truly enjoy and I am glad to hear that you found it convenient for traveling into Boston as well as the local shopping mall and other attractions! Thanks again for your kind words and we look forward to seeing you again when you return to the Boston/Randolph area!

Warm Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn Randolph

Property: Comfort Inn Randolph
Address: 1374 N Main St, Randolph, MA 02368-1731
Phone Number:
Region: United States > Massachusetts > Randolph
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Randolph
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Comfort Inn Randolph 3*
Number of rooms: 158
Official Description (provided by the hotel):
We are a Suburban Property conveniently located only 12 miles from Boston. Newly Renovated Rooms with Exceptional Service. Close to Logan Express a Bus Service from the Airport to the Braintree Terminal for just $12.00. We are a Home away from Home. ... more   less 
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Also Known As:
Comfort Inn Randolph Hotel Randolph
Holiday Inn Randolph
Randolph Holiday Inn

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