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“Nice staff but too busy a hotel”

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Hampton Inn Boston-Logan Airport
Ranked #2 of 5 Hotels in Revere
Reviewed 2 March 2014

Nice staff, beautiful hotel but very busy place. Also parking is at a premium. Many people had to park off site and be shuttled in. Breakfast bar was great. Two big problems I encountered... Toilet overflowed and room was left open by staff. Luckily nothing was stolen.

  • Stayed: February 2014, travelled on business
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Review collected in partnership with Hampton
Thank DoriAnnWestfield_MA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hamptonlogan, Manager at Hampton Inn Boston-Logan Airport, responded to this reviewResponded 5 March 2014

If guest reported it to hotel: I sincerely apologize for the unfortunate experience you had during your stay. I appreciate your speed in bringing this opportunity to me and allowing me to follow up with you personally, ensuring that you and future guests are taken care of. I hope that if you travels bring you back to Boston that you will consider staying with us again.


Thank you.

Cathy Cucchiello
Assistant General Manager

Hampton inn Boston Logan
230 Lee Burbank hwy
Revere Ma, 02151
781-286-5665

Cathy.cucchiello@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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881 - 887 of 1,475 reviews

Reviewed 27 February 2014

The last time we stayed there, the shuttle came and I saw it but it didn't stop. I had to wait over half an hour. Front desk could use some improvment. We were lucky there were'nt too many people checking in. The manager seemed very distracted but otherwise, it was very good. We would stay there again.

  • Stayed: February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Hampton
Thank suzettez2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hamptonlogan, Manager at Hampton Inn Boston-Logan Airport, responded to this reviewResponded 5 March 2014

Thank you for your review of your past stay with us. I always appreciate hearing from our guests – including places of improvement. I apologize that the shuttle was a bit of a wait and I have taken your comments to our team to ensure that in the future we do a better job. The next time you have the opportunity to travel to Boston I do hope that you will be our guest again – thank you for your review.

Thanks

Cathy Cucchiello
Assistant General Manager

Hampton Inn Boston Logan
230 Lee Burbank hwy
Revere Ma, 02151
781-286-5665

Cathy.cucchiello@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2014

Parked in outdoor uncovered parking lot instead of Logan airport. Think it was like $60 at hotel versus $140 at the airport. Shuttle comes every 20 minutes and drops you off at your airline curbside. Nice hotel and staff. I got a AAA discount and felt that the room cost was very reasonable for the quality of the updated/modern hotel.

  • Stayed: February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hampton
Thank Michael L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hamptonlogan, Manager at Hampton Inn Boston-Logan Airport, responded to this reviewResponded 27 February 2014

Thank you for taking a moment to share your experience. I am happy to hear you found the Park and Fly package to your liking. We look forward to welcoming you back to the Hampton Inn Boston Logan in the not too distant future.

Thank You

Cathy Cucchiello
Assistant General Manager

Hampton Inn Boston Logan
230 Lee Burbank hwy
Revere Ma, 02151
781-286-5665
Cathy.Cucchiello@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 February 2014

This is our 8th stay at this hotel, we stay over night before heading to the mountains,as always staff our wonderful, friendly & very welcoming especially Simoni & Jodi on reception who did us proud with our room. Thank you, hope to see you next year. A free shuttle takes you airport & will also drop you off at the subway & collect you when you call hotel.

Room Tip: Ask for a quiet room as a lot of air crew stay here and come & go all times of the night
See more room tips
  • Stayed: February 2014, travelled as a couple
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Thank hjjNorfolk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hamptonlogan, Manager at Hampton Inn Boston-Logan Airport, responded to this reviewResponded 27 February 2014

Thank you for choosing to stay with us at the Hampton Inn Boston Logan when you travel. I am glad to hear that you enjoyed your stay and that Jodi and Simone were so helpful! I will be sure to share your comments with them. Hope to see you return soon! Safe travels.

Thank You

Cathy Cucchiello
Assistant General Manager

Hampton Inn Boston Logan
230 Lee Burbank hwy
Revere Ma, 02151
781-286-5665
Cathy.Cucchiello@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 February 2014

This was an amazing hotel, especially for the price. The bed was incredibly comfortable and the duvet was a vast improvement over the old bedspreads. I hated to leave. It was that comfortable. I was scheduled for a 2 night stay but it was extended to 3 due to a flight cancellation. I must admit, I was happy to get a 3rd night at this wonderful hotel.

  • Stayed: February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Allison A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hamptonlogan, Manager at Hampton Inn Boston-Logan Airport, responded to this reviewResponded 27 February 2014

Thanks for taking the time for the great review and hope to see you again soon at the Hampton Inn Boston Logan.

Thank You

Cathy Cucchiello
Assistant General Manager

Hampton Inn Boston Logan
230 Lee Burbank hwy
Revere Ma, 02151
781-286-5665
Cathy.Cucchiello@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 February 2014

This Hampton Inn is clean, comfortable and conveniently located near the Boston airport. We enjoyed everything from the comfort of the beds to the wonderful breakfast. The staff was very accommodating. The park and fly service is so convenient and affordable. We will definitely stay again.

  • Stayed: February 2014, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hampton
1  Thank Cheryl N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hamptonlogan, Manager at Hampton Inn Boston-Logan Airport, responded to this reviewResponded 11 February 2014

I would first like to thank you for taking the time to write a response regarding your recent stay with us. We are committed to making our hotel your first choice when your need for hotel accommodations arises. Your honest opinion helps us discover how we can best meet your travel needs. We are continually trying to improve our customer satisfaction and the feedback is a great tool. We would like to thank you for choosing the Hampton Inn Boston Logan and hope to see you in the near future.

Thanks

Cathy Cucchiello
Assistant General Manager


Hampton Inn Boston Logan
230 Lee Burbank hwy
Revere Ma, 02151
781-808-1004
Cathy.cucchiello@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 February 2014

Warm welcoming personnel . Overall Clean efficient friendly atmosphere. The free breakfast was excellent. More than enough and nice variety of foods. WiFi readily available in room and lobby. Rooms smelled fresh and clean.

  • Stayed: February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
1  Thank Roe R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hamptonlogan, Manager at Hampton Inn Boston-Logan Airport, responded to this reviewResponded 11 February 2014

I would first like to thank you for taking the time to write a response regarding your recent stay with us. We are committed to making our hotel your first choice when your need for hotel accommodations arises. Your honest opinion helps us discover how we can best meet your travel needs. We are continually trying to improve our customer satisfaction and the feedback is a great tool. We would like to thank you for choosing the Hampton Inn Boston Logan and hope to see you in the near future.

Thanks

Cathy Cucchiello
Assistant General Manager


Hampton Inn Boston Logan
230 Lee Burbank hwy
Revere Ma, 02151
781-808-1004
Cathy.cucchiello@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn Boston-Logan Airport

Address: 230 Lee Burbank Hwy, Revere, MA 02151-4062
Phone Number:
Region: United States > Massachusetts > Revere
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 5 Hotels in Revere
Price Range: £75 - £217 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hampton Inn Boston-Logan Airport 3*
Number of rooms: 227
Official Description (provided by the hotel):
The Hampton Inn Boston Logan Airport hotel is conveniently located 2 miles from Boston Logan Airport. This Boston hotel features complimentary airport shuttle service, complimentary breakfast, free parking for overnight guests, an indoor heated pool, fitness center and restaurant. Additionally, the Hampton Inn Boston Logan Airport offers no pet fees or size limits. Check out the Hampton Inn Boston Logan Airport on Twitter and Facebook for the latest specials & packages. ... more   less 
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Also Known As:
Hampton Inn Boston - Logan Airport Hotel Revere
Hampton Inn Revere
Revere Hampton Inn

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