I placed a take out order from this restaurant to eat at a nearby hotel. When I placed the order they asked if I wanted a drink and/or utensils and I said no drink, but I needed utensils. They ask your first name and make and color of your car and tell you to park up front and they will bring it out. Sounds easy! I pull up and wait 3-4 minutes and out comes a woman with a bag. She hands me the bag and I hand her a credit card...she goes back inside. Meanwhile I look in the bag and glance at the order slip and realize it isn't mine! I wait 3-4 more minutes and she comes back out.....I inform her that the order isn't mine, and she acts like I'm crazy! I said I didn't order buffalo wings and hand her back the bag. She looks at the order slip, and asks -- are you Carmen? I said "Nope"! She says, ok; I'll be right back...off she goes for like 5-7 more minutes. Back she comes with MY order and explains that she voided the first charge and asked me to sign for the "right one". (time will tell what my credit card statement says!) She informs me that "believe it or not" Carmen and I have the same make/color car........i .never did see "Carmen" and her car before I left! To add insult to injury when I get to my hotel......NO UTENSILS!! Luckily the hotel had some in the breakfast room, so that wasn't a complete disaster. I will say the food was very good, so in the end there is a bit of good news in this review! I'm probably being generous with the 3 stars...but I'd say 5 for the food and 1 for the service!
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