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Best Western Rockland
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Reviews (585)
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All reviewscape codbest westernsbreakfast attendantno elevatorfirst floorsouth shore areabreakfast barclean roomsgreat place to stayconvenient locationbed was comfortablefront desk clerkbagelsfree breakfaststayed for nightsstay there againstaff was very friendly and helpful
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417 - 422 of 585 reviews
Reviewed 31 July 2014

Not every room has a refrigerator however if you request one when you make your reservation every effort will be made to accommodate this request as they move them from room to room. The breakfast Buffet which is included is very good, However the sausage tasted like it was microwaved and was pretty flavorless

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Lynn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Devesh K, General Manager at Best Western Rockland, responded to this reviewResponded 25 September 2014

Dear Guest,

Thank You For your staying at our Hotel & your Business..We are glad you enjoyed your stay & the Breakfast Buffet. We are due to complete all our Room Renovations by the end of next year & I guarantee you that we will have a Fridge & Microwave in every guest room..I am glad that my staff did take care of your request & delivered a Micro/Fridge to you..

Thank You & we hope to see you soon again..

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2014

My stay was very good. The staff is very friendly and helpful. The staff goes out of their way to say hi and check on you. My room was very clean, the bed was comfortable. The air conditioning was very cold, which is a big plus for me. They only the I had a problem with was, at Breakfast. The eggs were cold and the sausage was not tasty. I would stay at this hotel again.

Stayed: July 2014, travelled with family
Thank Bone414
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Devesh K, General Manager at Best Western Rockland, responded to this reviewResponded 25 September 2014

Dear Guest,

Thank you for your feedback for our Hotel. We are very pleased that you enjoyed your stay & were happy with the staff & services. The Breakfast issue has been rectified & we have changed over the Sausage to Bacon & from scrambled eggs to Omelette Patties..Thank You for recognizing my staff & the cleanliness at the Hotel too..

We hope to see you soon again..

Management.

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Reviewed 26 July 2014

Best price this particular stay for the three hotels in the area. Hotel is clean, clerks are friendly with smiles that seem genuine. With free hot continental breakfast and free internet, this hotel stay is a good value. It;s location immediately off Route 3 makes it a convenient place to stay if you're traveling between Boston and Plymouth or if you need a break before taking on Cape Cod traffic.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank Christine G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Devesh K, General Manager at Best Western Rockland, responded to this reviewResponded 25 September 2014

Dear Guest,

Thank You for staying with us & mentioning that we offer the Best price for the three hotels in the area. Also we appreciate you mentioning the cleanliness, the staff & the hot continental breakfast with Complimentary WIFI..& being an overall value..

Thank You & we hope to see you soon staying with us again..

Management.

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Reviewed 23 July 2014

The room was kept immaculate, and, while an older facility, it was in good shape. The real test of an outstanding hotel is how they handle problems, and the Best Western Rockland did a fantastic job in this area: 1. No refrigerator or microwave in room. HINT: Ask for one when you make your reservations; the hotel is quirky about this. Solution: both appeared before 9 am the next day. 2. Heating/cooling unit broken: knob to adjust just spun round and round; fan only the first night. Solution: The hotel installed a brand new unit by mid-morning within two hours after we pointed out the problem. Fabulous! We've never had such great response to problems, even when staying in Hyatts, Hiltons, etc. We enthusiastically recommend this hotel!

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Cynthia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Devesh K, General Manager at Best Western Rockland, responded to this reviewResponded 25 September 2014

Dear Cynthia,

Thank You For your feed back & business. Yes, we are an older Hotel but I am really grateful to you for Comparing us to bigger brands where problems are not handled as efficiently as we did a fabulous job at the Best Western Rockland.. That means a lot to us.. Also about the room being immaculate being an older property..The good news is that we are in the process right now of painting the entire exterior of the building. Our room renovations are going to be done completely by the end of next year & every room of ours will have a MicroFridge. A lot to look forward to step by step as we come to the last quarter of this year into next year..Thank You for everything you mentioned about our Hotel & we hope to see you soon again.

Management.

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Reviewed 22 July 2014

Good location to where I was visiting( Marshfield, Ma.). Hotel staff very accomodating, Room very clean and comfortable. Free WiFi, Free breakfast, scrambled eggs, bacon, waffles, juices, coffee and a selection of pastries.

  • Stayed: July 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank rljetoff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Devesh K, General Manager at Best Western Rockland, responded to this reviewResponded 25 September 2014

Dear Guest,

Thank You for staying with us & your business. We are very pleased we met your expectations & that you enjoyed the breakfast..staff services & cleanliness. Thank You & we hope to see you soon..

Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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