I was in bed and my room mate was talking to me from the bathroom when we heard someone insert a key card in the door. Next thing, I am staring at two men who were entering my room! Fortunately, they were as confused as we were and they apologized and exited the room. Making matters worse, we had already notified the front desk that our room phone was inoperable, so we could not call the front desk (or security or the police!). I used my cell phone to call the front desk. I called three times and no one answered the phone. (this was around 11 p.m.)
So, I covered my pajamas and my roommate and I went to the desk to explain how someone's error had subjected us to potential harm, rape, or robbery. We received a very weak apology and some poor excuses. The manager was unavailable, so we went back to our rooms to find ourselves locked out! Our keys no longer provided access to the room!
The next day, I asked to speak with the manager and I was promised that she would contact me at some point during the day. I never heard from the manager, even though I gave my cell number for that purpose. The phone repair was later completed in under 5 minutes. The wire that goes to the wall needed to be replaced. In the hospitality industry, that is a major problem. That phone should have been fixed immediately upon our arrival or we should have been given a new room.
These are "life safety" issues....it cannot get any worse than this.
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- Also Known As:
- Comfort Hotel Rockland
- Comfort Inn Rockland
- Rockland Comfort Inn