A dear friend of mine and I were very excited to bring our girls (ages 5 and 10) to the tea room. We had reviewed the menu and decided to go for lunch. We arrived shortly after noon and we waited in a short line to speak to the hostess. We waited about 5 minutes and the hostess informed us that the kitchen was quite backed up, so, we would have a 10-15 minute wait to be seated. We perused the gift shop while we waited. After about 15 minutes we were brought to out table. We chose to sit inside, but, we had assumed we would be sitting in the bright airy main dining room. Instead, we were seated in the small, dark wooden room off to the side. We sat there a few moments and noticed that there were open tables in the main dining room. We contemplated asking to be moved, but, we figured that maybe because we had children with us, they preferred we sit in the side room. We reviewed the menus and were pleased that they had a children's lunch menu. We waited almost 20 minutes before we were greeted by the waitress. My friend had commented that she thought they had forgotten about us. The waitress apologized and explained that there was a "mix up". We ordered our teas and entrees and continued to ponder the reason as to why we were seated alone in that room when there were more people being seated in the main room; some this time with children. Our food arrived about 20 minutes later and we have to say that the food was pretty good! We finished eating and waiting another 20 minutes before the waitress came to see if we would like dessert. By this point we were pretty disappointed at the service and the fact that we were still seated alone in this dark room, but, we decided to order two desserts. The lava cakes were delish and after we finished, we waited another 10 minutes to receive the bill. We promptly paid and headed out. We understand that the food is prepared fresh and were not upset by the amount of time we waited for our food, but, we were disappointed in the ambiance and lack of service we received.
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