Very good stay. Clean with friendly reception. Only issue was the bed was too soft. I prefer a firm mattress and this was had me sink in. I purchased this reservation over Hotwire and got a special rate under $100 until fees and taxes were added bringing the one night stay over $130. I was informed the price included breakfast but was told it would be a continental breakfast when I arrived. We were upgraded to a king sized bed upon check in.
One of the reasons we chose this hotel was because the fee included a breakfast that lasted until 10 AM. We went to breakfast at 9:30 AM and the cupboard was essentially bare. The plates that held the bagels and muffins was empty. I complained to the young man who told us he was the kitchen manager and was told that they were short staffed so they would not replenish the bread, bagels or muffins. I figured that we were entitled to some refund so I approached Colleen, the receptionist at the front, who told me to return to the dinning area and she would make a call. Suddenly a female appeared with a tray of bagels and muffins. We proceeded to have a wonderful breakfast which was far more than continental and included eggs and home fries. I guess the squeaky wheel gets the grease. Colleen saved the day.
I was going to downgrade this hotel because of this breakfast mishap but my wife reminded me that the hotel should not suffer because of a single employee not having customer skills. The young man did this even after he saw me take photos of the empty plates, no milk, one yogurt and my telling him that I will be reviewing the hotel for Trip Advisor. I told him that we chose this hotel because of the free breakfast and asked him how he would feel if he was in our position, I don't know wether to blame his response to me on his youth or just poor judgement. He needs some customer training.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Agoda and Odigeo so you can book your Ramada Seekonk Providence Area reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.