This establishment doesn't perform basic services when asked (such as preparing a fold-out bed or roll-away), does not give you enough towels or make up the beds (even though they claim they are a full-service establishment), and has dirty linens in the closet which you are expected to use to make up the bed yourself. Bear in mind, this place charges an average of $300 a night. When we called down, the receptionist was rude, uncooperative, would not give us any clean linens, and said that maintenance couldn't come up because they were "getting ready to leave." She then had the audacity to tell us that this was OUR FAULT because we'd "checked in too late." It was just after 10pm, and nowhere had we been informed that we had to check in by a certain time (even when I called to confirm the reservations, the room accomodations which were not given to us, etc.) The place reeked of cigarette smoke, and the furniture had a moldy, decaying feeling to it (and was stained...like the sheets.) The fire place didn't work, and neither did some of the lights. Frustrated by the accomodations and the lack of service, we asked for our money back and went elsewhere. At $300 a night, I expected much better treatment (and nicer rooms) -- the managers of the Ocean Club don't seem to understand that good customer service is the mainstay of any successful business, and so I don't recommend patronizing them.
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- Also Known As:
- Ocean Club On Smugglers` Beach Hotel South Yarmouth
- Ocean Club Smugglers Beach
- Ocean Club On Smuggler Beach
- Smugglers Beach
- Ocean Club On Smugglers' Beach South Yarmouth, Cape Cod, MA