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“Excellent staff”

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Hampton Inn Sturbridge
Ranked #4 of 13 Hotels in Sturbridge
Bellefonte, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent staff”
Reviewed 9 July 2014

We didn't have a reservation driving from Maine to Pennsylvania and thought Sturbridge made a good half way point. Found the Hampton Inn with a pool and decided we'd stop hoping they had a room available. I was greated by Steven who was incredible! He got us checked in, provided me with the information for the pool, breakfast, checkout etc. Even though the hotel is undergoing an update, we found our room very comfortable, quiet and clean. The kids enjoyed the pool and breakfast was served till 10am. Steven was at the front desk in the morning and greeted me by name, asked if everything was to my satisfaction and if i needed anything. I would absolutely stay here again if only for the service we received.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank Jody S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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569 reviews from our community

Traveller rating
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    82
    30
    28
See reviews for
214
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (58)
Date | Rating
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English first
Browns Mills, New Jersey
Level Contributor
38 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 9 July 2014

I always thought these chain hotels were all alike, but not true. This one was decorated in traditional style. The staff was helpful and friendly. The pool and hot tub was heaven. After a long drive it was nice to unwind in the hot tub. The pool surface is pebble and felt really nice on the feet. There is a little patio area with a fountain and several chairs around that was just nice little relaxing area away from too much noise and people. There are three reason why I am not giving 5 stars, 1). I was surprised the hotel didn't have a fridge and microwave in the room and 2). the hotel is undergoing renovation. Although I never heard any construction noises and they took extreme care to make sure you didn't see the construction vehicles around the hotel. 3). The A/C unit was a little noisy.

Room Tip: I am not sure I can give you any real room tips as our two stays we were in the same floor, same wal...
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  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sandra T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashford, United Kingdom
Level Contributor
237 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed 3 July 2014

Everything went well as expected with Hampton Inn. Friendly staff, spacious bedroom, quiet. Breakfast is just as it should be. Everything is clean...nothing to say apart that the front desk also offers a list of the local restaurants with their opening hours, which is great when you arrive late.
A very good experience

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Liany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Asheville, North Carolina
1 review
Reviewed 30 June 2014

Checked in to a room in a hallway undergoing refurbishing. Workmen outside the room were very noisy. Biggest problem was that the air conditioner would not work properly and would not cool the room. We called mgmt and a man came to fix it. Said it was fixed so we went out and about. When we returned the AC was still broken. Thankfully they moved us to another room. The room was clean but the waste cans in the public areas were full to overflowing. The breakfast was horrible - rubber eggs, dried out muffins, no fruit. Poor resupplying of food when it got low. I would rather have paid for the meal and gotten passable food. On the other hand, the bed was comfortable, the towels were ok, and the noise died down after the workmen left. Thus, I give a 2 rating. Would not recommend this hotel.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Deangedv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kara B, Front Office Manager at Hampton Inn Sturbridge, responded to this review, 2 July 2014
Thank for you alerting us about the service missteps you encountered with your guest room and our dining selections. We're glad that we could help get you moved to a new room but regret the disruptions this caused to your comfort. We're reviewing your comments with our team and will make the necessary changes to ensure we're providing our warm Hamptonality.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NY
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 29 June 2014

I've stayed at this Hampton Inn before and was also pleased with this visit. The young lady that checked me in (I don't know her name, but she had bright pink hair!), was delightful. I arrived a bit before check-in time, but she quickly found a room for me.The room showed a little wear and tear, but nothing that was excessive by any means. It was very clean and the bed was comfortable. I had to go back down to the lobby later on and the desk clerk that was on at that time wasn't so pleasant. Nothing particularly bad happened, just an overall attitude. I was woken up late in the night by very loud conversation in the adjoining room. I waited a while, then decided to call the front desk to see if they could put an end to it. The room was called immediately and I never heard another word through the walls. Breakfast the next morning was just so-so, but it was free so I'm not about to complain. I would definitely stay here again.

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NemomNy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Plata, Maryland
Level Contributor
90 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 3 June 2014

We often stay at Hampton Inns and the rooms are always comfortable and well-appointed. Most rooms have a microwave and mini-refrigerator. The complimentary breakfast always has an excellent selection of foods including eggs, breakfast meats, muffins, fruit, cereals and juices. We also like the 24 hour coffee in the lobby.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Imagecatcher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
doncaster
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 31 May 2014

I reviewed this Hotel in 2013. On the basis of a perfect Hotel experience previously I booked again to stay. I arrived at 10.30 pm after a 7 hour flight and a 100 mile drive. After a pleasant desk book in I took the elevator to my floor. Arriving at the floor level I was met by furniture covered in dust and carpets along the passageway almost white with builders plaster. The bedroom smelled of dust and was most unpleasant. The following morning I had to step around the materials and tools of builders. The doors to at least 6 rooms were open to the workmen.I did make known my concerns to the reception staff but was told that a notice to the effect that work was taking place - so that was to be taken as sufficient care. Guests apparently should be more aware of signage whatever their level of tiredness or time of day. The wing to these rooms should have been closed during remodelling. No apology was given by the staff and although 100% satisfaction guarantee is offered this is somewhat worthless in the final analysis.

Room Tip: Ask for a room that has no remodelling taking place next door
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank annegoddard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hampton Inn Sturbridge

Property: Hampton Inn Sturbridge
Address: 328 Main Street, Sturbridge, MA 01566
Phone Number:
Region: United States > Massachusetts > Sturbridge
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 13 Hotels in Sturbridge
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn Sturbridge 2.5*
Number of rooms: 84
Reservation Options:
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Also Known As:
Hampton Inn Sturbridge Hotel Sturbridge
Sturbridge Hampton Inn

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