Walked in without a res on 1/18 (Sat. night). It must be a brand new Comfort Inn or close to being new. Absolutely spotless, clean, and the nicest Comfort Inn I have stayed in. It was right off the exit and easy to reach. There's a Cracker Barrel in the front parking lot and new gas station/convenience store too. So you don't need to drive to get to a restaurant of fill up on fuel. The front desk girl was nice and professional. From the front desk, you can see the indoor pool which looked nice. Only a 3rd floor room was available due to not having a res, so no big deal. However, when I got off the elevator there must have been 15 5-year olds with a few adults taking over the hallway near the elevator. I blew it off, until 5 minutes later when I needed to take the elevator to get something out of my car. The parents and kids, who were loud took over the elevator and I couldn't get down, so I took the stairs. Not a big deal, but next store to my very clean, comfortable and spacious room, a mother allowed her kids to scream and carry on until about 10pm. Huge banging and thuds were heard for several hours. It was as though the mother allowed these kids to slam themselves ageist the wall and bounce off....extremely discourteous and rude on her part. She also allowed them to run in the hallway while she spoke in a loud voice to them, acting as though she was in her own home. They started again at 730am waking me up, when one of the kids thought it would be cute to grab my door handle. Other than the discourteous mother and I'll-behaved children, I would stay here again. Coffee and breakfast was included. They did charge me for the safe even though I told the girl when checking in that I was not going to use it, and I did not initial the form about using the safe. The girl said no problem, we'll adjust it. I called the front desk in the morning, after looking at the bill slipped under my door with a safe charge,and stated that I was charged for the use of the safe. The woman was condescending on the phone and said that I have to tell them. I said that I had upon checking in. She said it didn't matter if I told the girl, it's automatically charged even if you don't initial it. I was, in fact, stating it a second time that I didn't use it. Her condescending tone resulted in me simply hanging up on her. Do unto others as they do onto you.
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- Also Known As:
- Comfort Inn And Suites Colonial Hotel Sturbridge
- Comfort Inn Colonial
- Comfort Inn Sturbridge
- Sturbridge Comfort Inn