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“Dark rooms and thin walls”

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Holiday Inn Express Hotel & Suites
Ranked #1 of 2 Hotels in Swansea
Burlington, Vermont
Level 5 Contributor
52 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Dark rooms and thin walls”
Reviewed 19 September 2011

The room was really dark and one light in the room and one in the bathroom were out. You can hear your neighbor's conversation. The breakfast area is clean and well serviced.

  • Stayed September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank buffaloali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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201 reviews from our community

Traveller rating
    52
    69
    49
    23
    8
See reviews for
68
49
13
43
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Boston, Massachusetts
2 reviews
Reviewed 12 September 2011

Room 312 - shower handle is broken, Front desk did not bother to fix it in 2 days. Pool is about 10 Ft long but Pool and spa were Out Of Order as well. The walls are thin so you can hear even small movements.

Pancake maker Out Of Order. Coffee machine Out Of Order so they were serving luke warm water.
Water fountain had cloudy water. Vending machine out of water bottles.

No other malls or restaurants near by.
40 minutes drive to Newport RI Mansions.

Spacious room, clean linen, overall hotel is clean, overpriced at $125/night.

  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank xyz2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 September 2011

I put these folks through a lot! They dealt with it in good humor and were very helpful.

- Added 2 extra guests to my room (no charge)
- Pre-authorized my card so someone else could do the check in
- Had a package delivered to room a few days in advance

My room was huge. Came with 2 queen beds, pull out couch, and we paid $10 extra for a roll away bed. The room could sleep 5 people.

This isn't the Ritz, clearly, but it is a very well-run economy hotel.

  • Stayed September 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Texas
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 13 August 2011

We were really surprised when we walked into this place and saw chandeliers everywhere and a beautiful painting of angels on its domed ceiling. The room was nice, breakfast was decent, pool was clean but too cold.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Seas0nedTrave1er
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Virginia
Level 5 Contributor
43 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 11 August 2011

The hotel really wasn't that bad but because we could hear the person next door talking on the phone - pretty clearly, I only gave it three stars. If we were quiet, we could make out what he was saying. And we could hear the tv albeit softly, in the opposite room.

The decorations were not what I expected from a Holiday Inn - lots of cherubs - I want to say an angel/cherub greek decorating kind of feel to it. Not my style - but I guess it didn't take from the quality of the hotel.

Pros:
> clean, loved the smell of the shampoo and conditioner
> shower felt great, I'm thinking of getting the shower head for my shower
> we got a good deal compared to the other hotels
> Breakfast included - it was an OK breakfast, compared to other hotels we've stayed (pancakes, cinnamon buns, yogurt, oranges, tea, coffee, bagels, butter, cereal, OJ, cranberry juice, apple juice)
> indoor pool and spa (or heated whirlpool), we used this one night and it was fun. Not many people seem to use it.

Cons:
> walls are thin
> not very close to anything - we were there for Battleship Cove as we were coming from Boston going to NY. That's about all that is there.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank VirginiaSnoweater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 July 2011

I live in Holiday Inns across the USA due to my Job. Swansea looks good from the outside but that is where the money was spent. Room 107. No microwave in room, Old school model TV only has basic channels, no movies, HBO, Showtime or other. Swimming pool out of order. Clothes dryer takes your money but does not function. No work desk in room just a wobbly table with a big lamp on it.No spare power outlets for computers or phone chargers. Very thin walls. I was trying to sleep but had to wait for the guy from India on the other side of the head board to stop talking to his family for an hour. I thought the bed was comfortable, water was hot, room as clean as most of the newer Holiday Inn Expresses. There are definitly better hotels to stay at for the money within a 20 mile radius. I am moving to one of them tomorrow.

Room Tip: Bring your own multi plug if you want to run your computer etc. Join Net Flix for tv.
See more room tips
  • Stayed July 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Pighunter1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXSwansea, General Manager at Holiday Inn Express Hotel & Suites, responded to this review, 20 July 2011
Thank you for your response as we value all feedback to help us better serve you as a valued guest. I apologize that we did not meet your expectations during this visit and we will work on the issues that affected your stay to improve the overall experience of our hotel. For future reservations our hotel does have HBO and the standard rooms do not feature a microwave. I would be happy to speak with in person if I could be of any further assistance. We would love to have a second chance to show you the quality of our staff and hotel. Thank you.

Derek Keenan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Swansea hotels

Philadelphia
Level 5 Contributor
82 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 11 July 2011

It's a decent no frills hotel - standard holiday inn express fare. Pretty good breakfast and nice rooms. Good facility and has a pool. The hotel is not too close nor too far from the beach areas of Newport, RI. Overall, good value for money.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank KfromDE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites

Property: Holiday Inn Express Hotel & Suites
Address: 1400 Gar Hwy, Swansea, MA 02777-4231
Phone Number:
Region: United States > Massachusetts > Swansea
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Swansea
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites Swansea, MA near PVD Enjoy thoughtful amenities and superior service at our choice hotel in Swansea, Massachusetts. Our prime Swansea, Massachusetts lodging is just 15 miles from the University of Massachusetts at Dartmouth. Swansea is situated in the heart of the northeast, and visitors are sure to appreciate the New England charm that surrounds our hotel in Swansea, Massachusetts. Families will enjoy our convenient access to several Swansea and Providence attractions, which include various beaches, downtown Swansea shopping, Battleship Cove, the Whaling Museum, and Blithewood Mansion and Gardens. Nearby colleges include Providence College, Roger Williams, Brown and Johnson and Wales Universities. Business travelers are sure to enjoy our hotel in Swansea, Massachusetts, too. We are located near several prominent businesses like Lightolier, Cardinal Health, Brayton Point Power and Fall Fiver Industrial Park. We are proud to offer premium business amenities, which include free high-speed wireless Internet access, a business center with copy, fax and shipping services and much more. Don't be disappointed by another Swansea hotel, instead enjoy your stay at the Holiday Inn Express Hotel. Take advantage of our complimentary hot breakfast bar, fitness center and pool. Book your reservations today for our great Swansea hotel deals and rates. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites
Holiday Inn Express Hotel Swansea
Holiday Inn Swansea

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