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“Some problems with the water”

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Holiday Inn Express Hotel & Suites
Ranked #1 of 2 Hotels in Swansea
Zurich, Switzerland
Level Contributor
181 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
“Some problems with the water”
Reviewed 17 July 2014

In general this is more or less like the other Holiday Inn Express hotels. If you can get a cheap rate this is for sure a good place for a few nights. There are however a few things they should work on.

The TV for example is a modern LG flat panel, but there are only like 3 digital channels, all others are analog and therefore have a horrible quality. The bathroom is fine but be sure to keep the water running a few minutes before first use, otherwise you will get brown hands! The pipes seem to be old and need maintenance to prevent brown rusty water. I really like the free breakfast with the pancake machine, but the dining room is way to small. It was hard to find a table.

Beds are a little bit harder than in the average HIEXP, but still many pillows so it's fine. There is a fridge in the room which I like. No safe though.

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank muhkuh77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review, 2 August 2014
Dear muhkuh77,

Thank you so much for taking the time to leave us your feedback. Your review is vital for improving the service and quality we offer to our valued guest. I am pleased to know that you liked our breakfast and apologize for the inconvenience the beds and water issue may have caused you. It is always hugely motivating when one takes the time and trouble to acknowledge or give points for improvement. We hope to get the opportunity of welcoming you back in the future. Thank you once again for your valuable comment, and if you might have any suggestions that will contribute to enhancing your stay, please do not hesitate to contact us.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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196 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • German first
  • Italian first
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  • Any
English first
Winooski, Vt
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 11 July 2014 via mobile

Front desk staff very friendly and attentive. Hallways did seem a bit hot n stuffy but room was perfect temp. Beds were comfortable and room very quiet just what we were looking for. Would stay here again

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kiki1l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blackwood, New Jersey
Level Contributor
133 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 8 July 2014

I have stayed at this hotel several times. While it is a bit further from my customer than other options, I prefer to stay here. Every visit has been quiet and the rooms have always been clean and in good repair. It is not far from restaurants, fast food, and a mall. Good choice for a business stay.

  • Stayed July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Bob F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oklahoma
Level Contributor
79 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 7 July 2014

We found this to be an exceptional Holiday Inn Express. The rooms are larger and comfortable. There no major highways around to provide noise pollution, and the hotel is set back from the road. I personally liked the hallway carpeting and lobby sitting room. The breakfast is standard HIX, although one day I was surprised to find Chobani Greek yogurt.

The front desk staff were always pleasant and helpful. When our rental car broke down, J arranged a taxi for us when the rental car company couldn't find one.

Room Tip: 3rd floor is quieter. Handicap suite is huge, but there's no desk.
See more room tips
  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RTW_guy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, MA
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 28 June 2014

Friendly, helpful staff made check-in easy. Room was typical Holiday Inn, what we expected, clean, comfortable beds, A/C that worked well, clean bathroom with plenty of towels. Pool and hot tub was a plus. Breakfast was very good, better than the standard "Free Breakfasts" at other hotels we've stayed at. Very quiet location with several local restaurants nearby. Would stay here again.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank helmsman1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 June 2014

As really the only option in Swansea, this hotel location is quiet and secluded off the main road. As for the decor, I agree with another reviewer who mentioned it is "trying to be something it is not" - not my taste but not a big deal. The staff were friendly and helpful upon check-in and the room was clean. The breakfast was very basic and offered standard US continental breakfast items as well as warm items: cinnamon rolls, scrambled eggs and turkey sausage - all very processed but better than nothing.

My major complaint is the noise in the room. I could hear the people speaking and laughing in the next room like they were in the room with me. They were not being loud - just normal speaking voices. And being on the 2nd floor, it sounded like an elephant herd was in the room above me every time someone walked. So yes, you know when someone goes to the bathroom in the middle of the night. This is all down to cheap construction and I'm not sure anything could solve this. If you have to stay here, try to get 3rd floor so at least you don't hear the loud cracking noise above you all night. If you need quiet in order to sleep, I'd recommend another hotel altogether.

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chad H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review, 8 July 2014
Dear Chad H,

Thank you for your recent stay with us and reviewing our property. I am glad to hear that you found our room clean and our staff commendable. On the other hand, please accept my sincerest apologies for any inconvenience the noise challenges may have caused you. We appreciate your feedback as this is our best resource for improving guest services.

Thank you for staying with us and we hope to have an opportunity to serve you again.

Best Regards,

John O
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 16 June 2014

This is a great Holiday Inn. Very nicely appointed. New. Clean. Friendly staff. Good location.
It's close to stores and resteraunts but it's location is just far enough off the main road to make it quiet if not secluded.

Room Tip: Very nice pool and hot tub
See more room tips
  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LizzieBorden92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites

Property: Holiday Inn Express Hotel & Suites
Address: 1400 Gar Hwy, Swansea, MA 02777-4231
Phone Number:
Region: United States > Massachusetts > Swansea
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Swansea
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites Swansea, MA near PVD Enjoy thoughtful amenities and superior service at our choice hotel in Swansea, Massachusetts. Our prime Swansea, Massachusetts lodging is just 15 miles from the University of Massachusetts at Dartmouth. Swansea is situated in the heart of the northeast, and visitors are sure to appreciate the New England charm that surrounds our hotel in Swansea, Massachusetts. Families will enjoy our convenient access to several Swansea and Providence attractions, which include various beaches, downtown Swansea shopping, Battleship Cove, the Whaling Museum, and Blithewood Mansion and Gardens. Nearby colleges include Providence College, Roger Williams, Brown and Johnson and Wales Universities. Business travelers are sure to enjoy our hotel in Swansea, Massachusetts, too. We are located near several prominent businesses like Lightolier, Cardinal Health, Brayton Point Power and Fall Fiver Industrial Park. We are proud to offer premium business amenities, which include free high-speed wireless Internet access, a business center with copy, fax and shipping services and much more. Don't be disappointed by another Swansea hotel, instead enjoy your stay at the Holiday Inn Express Hotel. Take advantage of our complimentary hot breakfast bar, fitness center and pool. Book your reservations today for our great Swansea hotel deals and rates. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites
Holiday Inn Express Hotel Swansea
Holiday Inn Swansea

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