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“Thank goodness I was only there one night!”

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Holiday Inn Tewksbury Andover
Ranked #1 of 6 Hotels in Tewksbury
Reviewed 28 September 2009

My thoughts are that you can never go wrong with the Holiday Inn. The ones that I have stayed in were clean and average and that was fine by me.
This Holiday Inn was really run down. We see the new commercial for HI, saying we are renovating all our hotels,,,Well they certainly havent gotten to this one!!
We had read a previous review of 6 months ago saying the hot tub's bubbles werent working, I know we should have called to see if this was fixed. The only reason we chose this one over the other hotels in the area, was because it had a pool and hot tub.
Guess what,,,6 months later, the bubbles STILL dont work in the hot tub. Only 2 of the 12 jets work. Its like sitting in your bathtub at home,,gheesh. We checked in Friday at noon time, figuring we could get a quick swim and hot tub in before the 5pm wedding we were
attending nearby. Well, the pool didnt open til 4pm on friday and not until 10A on saturday, Whats up with that???? We did manage to hop in on saturday before checkout.
Thats when we discovered the NON Bubbly hot tub. The pool area looked like it had been painted fairly recently ...By someones drunken uncle! There was paint all on the window frame,,did they not know they had to tape it? Or wipe it off???? The non functioning hot tub looked like it had been painted as well, since there was white paint from someones hands all over the silver bars that help you get out,,again...Why didnt they wipe it off????? They painted over peeling walls,,which,,helllooo,,,,will peel unless you spackle them first....ughhh...
The corridors were freezing. Obviously, the heat is shut off. The carpeting in the hallway had duct tape over the rips....
I asked where the business center was since I had to use a PC for a couple of minutes. That consisted of a desk in the lobby with a laptop that had keys missing? and no printer.
They did have a breakfast buffet. yuck. The scrambled eggs were gross.
No bagels or english muffins. Just bread. Not even worth the 10 bucks.
We were in the lobby when the groom of the wedding we were attending arrived with his groomsmen. His room was suppose to be ready by 2, It was almost 3 and they told him it still was dirty and wouldnt be ready for an hour or so....The photographer was already there waiting to take the pictures. He wasnt happy.
We got back to the room after the wedding, around 10pm,,,We wanted to watch the Red Sox on tv while we were getting ready for bed. The ballgame was only on in the lobby, the rooms didnt carry the station...Again,,Whats up with THAT?
Seems like customer service is lacking along with general upkeep,,,If I were Holiday Inn,
I would be embarrased by the condition of this hotel.

  • Stayed: September 2009, travelled as a couple
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Thank dperky77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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287 - 293 of 305 reviews

Reviewed 5 July 2009

I stayed at this hotel with my family and we were in Tewksbury for a funeral. We wanted to stay at the Holiday Inn because we work at the holiday inn in the town where we live. There were two girls working one by the name of Nicole and the other was Lynda. They were so awfully rude to us. They treated us like we were inconviencing them by any question that we asked. When you work in a hotel you see many different kinds of people and you are supposed to be friendly if you can't do that then your in the wrong business. The way that they talked about guest when they werent around was just simply rude. I wouldn't recommend that anyone ever stay unless you want to get treated like crap!

  • Stayed: June 2009, travelled with family
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Thank kmcgarry
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Reviewed 2 July 2017 via mobile
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Stayed: July 2017, travelled with family
Thank Mike W
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Reviewed 24 May 2017 via mobile
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Stayed: April 2017, travelled as a couple
Thank Esther0416
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Reviewed 31 July 2016 via mobile
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Stayed: July 2016, travelled on business
Thank german_berlin_girl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Tewksbury Andover, responded to this reviewResponded 17 August 2016
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Reviewed 30 May 2016
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  • Stayed: May 2016, travelled on business
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Thank Maik G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 May 2016
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  • Stayed: October 2015, travelled with family
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Thank Celineccj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Tewksbury Andover

Address: 4 Highwood Dr, Tewksbury, MA 01876-1138
Phone Number:
Region: United States > Massachusetts > Tewksbury
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #1 of 6 Hotels in Tewksbury
Price Range: £89 - £138 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Tewksbury Andover 3.5*
Number of rooms: 227
Official Description (provided by the hotel):
Located in the heart of the Merrimack Valley, the renovated (2011)Holiday Inn Tewksbury/Andover MA hotel is the perfect choice for business or leisure travel. This upscale property provides travelers with exceptional service, beautifully appointed facilities and prime access to businesses, such as Raytheon, Avid, Hewlett Packard and Motorola, as well as many attractions of the Merrimack Valley including the Tsongas Arena, Lowell Memorial Auditorium, shopping and golf. The hotel is located off Route 133, near the junction of I-495 and I-93. The hotel is less than 30 miles from Boston Logan Airport as well as Manchester Boston Regional Airport and only a few miles from the Lowell train & bus stations. The Holiday Inn Tewksbury/Andover hotel features 227 nicely decorated guestrooms. All rooms offer standard amenities including free high speed Internet access. With our personal service and thoughtful attention to detail, the Holiday Inn Tewksbury/Andover hotel offers all the extras to make your stay pleasurable. Our own Victoria's Restaurant serves popular American cuisine and is open for breakfast, lunch and dinner. The English Pub offers a lighter selection of food and drink in a more casual atmosphere. Relax in our indoor lap pool and Jacuzzi or keep up with your exercise routine in our fitness room. The hotel offers a courtesy van for local business travel and ample complimentary parking. All the elements for a perfect stay! ... more   less 
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Also Known As:
Holiday Inn Tewksbury Andover Hotel Tewksbury
Tewksbury Holiday Inn

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