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Hilton Garden Inn Boston/Waltham
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Reviews (665)
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All reviewsfront deskroom was cleansmall roomthe hotel staffwould stay here againbreakfast buffetnice hotelpleasant stayconvenient locationeasy accessfitness centercoffee makerbusiness tripfree parkingomelethgilobby
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625 - 630 of 665 reviews
Reviewed 16 May 2013

Not only was it very easy to access from North or South, but the Hilton Garden Inn in Waltham MA was a wonderful venue for my friend's recent 60th birthday party. All of the staff, from the front desk to the wait staff were well trained, friendly, ans very accommodating. The banquet and the breakfast were well prepared and delicious with plenty of options.

  • Stayed: May 2013, travelled with friends
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Review collected in partnership with Hilton Garden Inn
Thank Elizabeth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 May 2013

We stayed at this hotel because we wanted to stay at a Hampton or Hilton Garden that was near the Natick Mall. It wasn't near the Natick Mall at all. The room was ok but not great - We've stayed in other Hilton Garden Inn's & Hampton Inn's that were much cleaner and friendlier. Wouldn't stay here again.

  • Stayed: May 2013, travelled with family
    • Value
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Review collected in partnership with Hilton Garden Inn
Thank Kate T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 May 2013

I am a Hilton Honors member and frequent traveler. Rarely post a review but I am impressed.
This is the nicest HGI I have ever experienced. Stayed 1.5 weeks on business and enjoyed the room and personnel very much.

Personable front desk assistance - ask for Steve Turner. He is a local who can point you anywhere you want to visit and immediately takes care of any request large or small (100% satisfaction guarantee is not just a saying here, they really mean it!).
Room service and menu are fast and affordable with delicious options (including vegetarian).
Bed is super comfortable and towels are plush. Great water pressure.
Milanos and Bottled water upon request in room kitchenette.
Indoor pool, gym, biz center, bar and bistro all well kept.

Book it - it is worth a stay. I will be back.

  • Stayed: May 2013, travelled on business
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1  Thank Niki P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim H, General Manager at Hilton Garden Inn Boston/Waltham, responded to this reviewResponded 13 May 2013

Niki P,
Your review of our property is greatly appreciated! An extended stay is not necessarily our forte, and I'm happy to hear that we exceeded your expectations. Steve is a true asset to our hotel and I'm not surprised to see him get so many compliments. I hope that we can meet on your next trip to our property.
Warm Regards,
Tim

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2013

There was absolutely wonderful service that was kind and helped as much as possible - especially Steve! The rooms are beautiful and comfortable, and it is in a nice area to Boston, Lexington and Concord, and even Providence. Definitely a place anybody should stay for business or pleasure.

Room Tip: Every room is wonderful!
  • Stayed: May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank andrea w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim H, General Manager at Hilton Garden Inn Boston/Waltham, responded to this reviewResponded 13 May 2013

adrea w,
Thank you for your recent review of your stay. We are delighted to read your kind remarks, and I'm happy to see our all-star staff being mentioned in your review. Thanks and I hope to see you again in the future.
Tim

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2013

We visited family in the area, so spent three nights at the Hilton Garden Inn. Even though the room was abit on the small side, it had absolutely everything that we needed including fridge, coffee maker, real mugs (!), and desk. Closet was spacious. There were plenty of towels and nice toiletries. The bed was "ohh sooo comfortable"! Staff, including the front desk staff and the chambermaids were very helpful and pleasant. Steven at the front desk helped to clarify directions so that we could take the train to downtown Boston.

The only thing we found rather odd was that we had to walk past the dining room and bar to get to the pool....

Overall, we had a good comfortable stay and will stay at the HGI if we are back in the area. Thanks!

Stayed: April 2013, travelled with family
3  Thank digitalcamera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim H, General Manager at Hilton Garden Inn Boston/Waltham, responded to this reviewResponded 13 May 2013

digitalcamera,
Thank you for your recent review of our hotel on Tripadvisor. We are very excited that you enjoyed your stay with us. We replaced all of our mattresses in our recent renovation, and I'm happy that you like the new model that we selected. I will be sure to pass your kind words about Steve to him.
Regards,
Tim

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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