Stayed there for 3 weeks on a business trip.
The hotel is very spacious and has a lot of amenities listed (however, I did not have a chance to visit most of them because of lack of time). The reception staff is very friendly and attentive. On the day of my check-in, there were several issues with my room, the Wi-Fi was not working and there was no fridge and microwave oven as it was requested from the start. These issues were resolved quickly. By the way, didn't like the microwave, it smelled funny and had instructions in French, but I made my piece with it.
The room was quite nice, big enough to walk and think. They provide complementary water and a Starbucks coffee machine in your room (the last one was great, I used to get up really early that time because of jet-lag, and a cup of coffee was a great help). Be careful with that machine, however, it tends to leak a bit while preparing coffee, but this is due to unfortunate design, I guess. Supplies of coffee for the machine are restored every day by room cleaning stuff, which is nice.
The windows were big but could use renovation as there's chilly in the room when the weather was cold (March 2014 had incredibly low temperatures in Boston). The carpet was clean but had some unknown stains on it which were to stay there forever, I guess... The size of the bed was awesome, and the bed itself was comfortable (they use the Heavenly brand and are really proud of it), but the quality of the bedding and bathrobes was disappointing. They were polyester, not cotton, so I witnessed some magical effects with them (for example, static electricity charges crackling all over my bed, visible.... a little bit scary).
The TV is big, but sometimes slow and unresponsive . The wardrobe was big enough for all my stuff and I also found other furniture very useful. However, beware of USB charger ports on the table, the isolation there is not perfect and you can catch a tiny electricity charge to your fingers now and then.
The heat system was not helpful when it's cold outside. It was really chilly in my room despite the fact the heat was turned on to max temperature. Also, it was very noisy, you could actually wake up at night because of it.
The bathroom is fine, however I did not like the water temperature, too cold for my liking. The bathroom sink is large, and the counter is spacious and functional. There were plenty of clean towels and a big mirror. The hair dryer was also supplied, but it stopped working at some point (I guess, because of a malfunctioning outlet).
There's also a minibar in the room, but the prices are ridiculously high.
The room cleaning service was nice, regular and thorough. However, I did notice couple of days skipped for no reason. I really enjoyed their special eco-offer, which allows you to get $5 discount in the hotel restaurant and drinks lounge by skipping daily room cleaning.
The walls, however, were thin enough for me to hear conversations in the neighbour rooms and in the hall. The weekend sleep-in was often interrupted at 9.30am by room service and cleaning stuff walking and talking outside. Also, I stayed on the 4th floor, and the renovations were being done there at the time, so the construction noise was also present.
There's a Starbucks on the first floor near the lobby which was extremely useful and great, despite the limited assortment of pastry, however, their working hours were a little disappointing, especially on the weekend.
The Wi-Fi quality was average. It is quite pricey, and there are 3 available options to use. I used the medium one (which allows you free browsing), but was not satisfied with the speed. Video conversations via Skype with that option are possible but painful. The signal also tends to weaken when I was lying on the bed, which was really unfortunate, because I had to get up and sit at the table when I was too tired to do that. I tried the premium access option, but failed to see the difference, unfortunately.
There were no good restaurants just outside the hotel except for Dunkin' Doughnuts, so I was visiting hotel restaurant. The stuff there was friendly and nice, coffee was great. The breakfast buffet offers a wide range of dishes, yoghurt was amazing, and I liked pretty much everything I tasted during these 3 weeks. Dinner, however, is really expensive. The food is good and the service is nice, but 50 dollars for an entree and a dessert seems like too much. I heard a lot of complaints from other guests on that topic and saw peoply walking away after taking a look at the menu.
The hotel offers you a Chrysler cab service, which is not outrageosly pricey, and this is nice. I used it twice to get to the Riverside station and was very pleased with the drivers (they were Greek).
An interegsting fact: when I stayed there, there was a small fire in the kitchen one day in the morning, but it was quickly put out. The smell stayed for one day on the first floor, but the measures were taken to get rid of it. The restaurant was moved to a business room for a couple of days while its premises were quickly renovated.
Conclusion: I would not recommend it if you're on a budget.
- Official Description (provided by the hotel):
- The Westin Waltham Boston is located just 15 miles from downtown Boston. Our mirrored landmark offers the ultimate in suburban charm. Business travelers will find our location incredibly convenient with major corporate offices just one mile away. Our Waltham hotel provides easy access to Concord, Lexington, and Cambridge as well as a variety of great things to do in Waltham. ... more less
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- Also Known As:
- The Westin Waltham-Boston Hotel Waltham
- Westin Waltham Boston
- Waltham Westin