I stayed at the hotel on business this past weekend. When I checked in, it didn't seem like the staff really knew what they were doing. I was checked into the hotel in silence as one of the supervisors was sucking on a lolly pop and talking on the phone trying to see whether or not the room was available. Not exactly the most professional atmosphere at the Front Desk and not something that I would expect.
When I got to the room, I noticed that the bathroom door never actually shut. Thankfully, I had a good rapport with the person that I was sharing the room with and didn't have to worry about losing any kind of privacy.
When entering and leaving the hotel, there was either nobody at the desk (which I thought was odd) or if they were, they did not acknowledge the guests coming and going. This could be a safety concern and shows me that they lacked a watchful eye as to who was coming and going in the hotel.
The complimentary breakfast was decent; however, the staff member that manned it during the weekend wasn't exactly pleasant. There were some kids walking around without shoes and didn't exactly handle the situation properly.
I think the one thing that saved the hotel was the restaurant that was attached. Definitely had some great food and great service. Perhaps the hotel should take into consideration some of the service tips from the restaurant.
If I had to do it all over again, I would probably end up paying a few extra bucks and stay at one of the hotels across the street.
- Official Description (provided by the hotel):
- The Best Western TLC Hotel is now completely renovated both on the interior and on the exterior. Our goal is to provide you with a superior guest experience through the aesthetic beauty of our upgraded hotel and by providing you with a great deal of personal comfort. Our well-appointed guest rooms feature new furniture, bedding, wallpaper, paint, carpets, lighting, 37-inch LCD flat screen TVs, high-speed internet access, complimentary full breakfast, artwork, mirrors, granite vanities, faucets and bathtubs. We also feature an indoor pool and fitness center. We are also a green hotel and we are 100% smoke free. ... more less
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- Also Known As:
- Best Western Waltham
- Waltham Best Western