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“Great stay, great value”

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Best Western TLC Hotel
Ranked #8 of 11 Hotels in Waltham
Certificate of Excellence
Richmond, Rhode Island
Level Contributor
42 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
“Great stay, great value”
Reviewed 14 April 2014

I recently stayed at the Best Western TLC because my partner was having surgery at a nearby hospital and I needed a place to stay for an undetermined number of nights. Boston-area hotels can be pretty pricey, and I ended up choosing the Best Western based on its very competitive rate and convenient location. I have not had much previous experience with the Best Western brand, and didn't really know what to expect. I was very pleasantly surprised.

The hotel is attractive from the outside, with ample — and free — parking, something you won't find at many hotels in the city. Upon entering the lobby, it was clear this is a hotel catering to a business clientele, and the professionalism of the service I received during my stay bore this out. Manager Margot Fenton and her staff were very pleasant, helpful and accommodating during what was a difficult time for me.

The hotel has an indoor pool and a small fitness area, neither of which I used, but which looked clean and inviting. The adjoining Copper House Tavern is convenient and cozy, and I had a good dinner there.

My fourth-floor room was large, comfortable and immaculate. My only complaint is one that seems to dog me from hotel to hotel — the heater was a bit noisy. Other than that, the hotel was very quiet at night. In the morning, there was an ample continental breakfast served in an attractive room next to the pool.

My partner's hospital stay ended up being for only one night,; so, too, my stay at the Best Western. I hope to return sometime, when the purpose of my visit is a little happier and there is more time to explore the area. I would highly recommend this hotel to anyone needing a place to stay near Boston.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wanderer26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Margot F, General Manager at Best Western TLC Hotel, responded to this review, 23 April 2014
Dear wanderer26,

Thank you for the great feedback. I am glad that we could accommodate you and your partner during your time of need and I hope that both of you can return to the hotel and enjoy all that we have to offer. I will pass on your wonderful compliments to my staff. I look forward to seeing you in the future.

Thank you,

Margot Fenton
General Manager
BEST WESTERN TLC Hotel
Waltham, MA 02451
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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433 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Redondo Beach, California
Level Contributor
7 reviews
4 hotel reviews
Reviewed 5 April 2014

Room was quiet (end of hall), clean and service at front desk was super. In a busy area just off I-95 in Waltham; Copper House Tavern is attached and was crazy busy on Thursday night so finding a parking spot was difficult - only complaint about the location. For another dining alternative, The Naked Fish is just around the corner - good food.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Phil K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Margot F, General Manager at Best Western TLC Hotel, responded to this review, 6 April 2014
Dear Phil K,

Thank you for the positive feedback. I will pass on your great comments to the hotel staff. The staff at the BEST WESTERN TLC Hotel prides itself on their cleanliness and on their guest service. I am very happy to hear that you experience a superior guest stay.

Sincerely,

Margot Fenton
General Manager
BEST WESTERN TLC Hotel
Waltham, MA 02451
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 5 April 2014

Convenient to Lahey Clinic and other medical centers and shopping; yet close to excitement of downtown Boston. Being on 95/128 loop it is convenient to Northern and southern New England. The service of the manager Ms. Fenton made our stay something extra.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank larryjhirsch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Margot F, General Manager at Best Western TLC Hotel, responded to this review, 6 April 2014
Dear larryjhirsch,

What a wonderful review! Thank you for being such a loyal and valued guest. I am glad that you enjoyed your stay with us and I look forward to seeing you in the future.

Sincerely,

Margot Fenton
General Manager
BEST WESTERN TLC Hotel
Waltham, MA 02451
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
Level Contributor
22 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 27 March 2014

Although the sleeping room was modestly furnished, it was a good size and very quiet. The pool was a great addition, as was the onsite restaurant which had delicious burgers and a nice, pubby atmosphere.

My only request would be to have better blankets: it is cold up there and the blanket on the bed was not warm enough, even with the temp at 72. The extra blanket was a bit scuzzy; perhaps it could be put in a duvet cover? Just too vellux for me to let it touch my skin. And why can't there be an ice maker on every floor? Sometimes you just don't want to take the elevator to get ice.

Overall, a good place to stay,....

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wandala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Margot F, General Manager at Best Western TLC Hotel, responded to this review, 6 April 2014
Dear wandala,

Thank you for the good feedback. I want you to know that we are listening to our guests and that we hear their voices. We are looking into putting Ice Machines on all of our floors. I am glad that you enjoyed your stay and that you liked our indoor heated swimming pool. That is a real plus in New England. The Copper House Tavern has great food and all those flat screen T.V.'s don't hurt either.

Sincerely,

Margot Fenton
General Manager
BEST WESTERN TLC Hotel
Waltham, MA 02451
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bethel, Connecticut
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 March 2014

I stayed at the hotel on business this past weekend. When I checked in, it didn't seem like the staff really knew what they were doing. I was checked into the hotel in silence as one of the supervisors was sucking on a lolly pop and talking on the phone trying to see whether or not the room was available. Not exactly the most professional atmosphere at the Front Desk and not something that I would expect.

When I got to the room, I noticed that the bathroom door never actually shut. Thankfully, I had a good rapport with the person that I was sharing the room with and didn't have to worry about losing any kind of privacy.

When entering and leaving the hotel, there was either nobody at the desk (which I thought was odd) or if they were, they did not acknowledge the guests coming and going. This could be a safety concern and shows me that they lacked a watchful eye as to who was coming and going in the hotel.

The complimentary breakfast was decent; however, the staff member that manned it during the weekend wasn't exactly pleasant. There were some kids walking around without shoes and didn't exactly handle the situation properly.

I think the one thing that saved the hotel was the restaurant that was attached. Definitely had some great food and great service. Perhaps the hotel should take into consideration some of the service tips from the restaurant.

If I had to do it all over again, I would probably end up paying a few extra bucks and stay at one of the hotels across the street.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Margot F, General Manager at Best Western TLC Hotel, responded to this review, 28 March 2014
Dear James H,

I want to personally apologize for the unpleasant experience that you had at the hotel. I have spoken to my Front Desk Staff and rectified the situation. It is not acceptable to me that you had an average stay. Please call or e-mail me so that I can make sure that you experience a superior guest stay in the future. Thank you for your honest assessment.

Sincerely,

Margot Fenton
General Manager
BEST WESTERN TLC Hotel
Waltham, MA 02451
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ithaca
1 review
Reviewed 22 March 2014

Excellent value. Fine service. Easy access to Cambridge and Boston. Hotel restaurant is lively and the food is good - draws large clientele from outside the hotel itself. so much so parking can be at a premium early in the evening.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank HappyFamily151
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Margot F, General Manager at Best Western TLC Hotel, responded to this review, 28 March 2014
Dear HappyFamily151,

I am so happy to hear that you enjoyed your experience here at the BEST WESTERN TLC Hotel. I am completely empathetic to your feelings regarding the parking situation. We are weighing several options. Please be assured that this problem will be solved shortly. Thank you for the feedback.

Best regards,

Margot Fenton
General manager
BEST WESTERN TLC Hotel
Waltham, MA 02451
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Allentown, PA
Level Contributor
46 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 21 March 2014

Rooms are spacious. Bathrooms are too small. Great WIFI. Good breakfast. Workout room needs some work. Restaurant attached is very convenient and food was very good. Location is convenient to interstate, shopping and public transportation.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank RLStoudt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Margot F, General Manager at Best Western TLC Hotel, responded to this review, 28 March 2014
Dear RLStoudt,

Thank you for your comments and I appreciate your feedback. I am glad that you enjoyed your stay. We are currently working on an upgrade for our Fitness Center. The Copper House Tavern is a great place to eat, relax and unwind. I look forward to having you stay with us in the future and again, thank you.

Sincerely,

Margot Fenton
General Manager
BEST WESTERN TLC Hotel
Waltham, MA 02451
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western TLC Hotel

Property: Best Western TLC Hotel
Address: 380 Winter Street, Waltham, MA 02451-8700
Phone Number:
Region: United States > Massachusetts > Waltham
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Waltham
#5 Family Hotel in Waltham
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Best Western TLC Hotel 3*
Number of rooms: 100
Reservation Options:
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Also Known As:
Best Western Waltham
Waltham Best Western

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