I have to write this because I feel it's necessary considering they're lack of responsiveness!!! I will not be going to Bella Sante ever again. Sad because I've been going to them for over 10 years.
They cancelled my appointment the morning of with and I was going as part of a group. We were treating our friend who is due to have her 3rd baby and then were going to dinner after. The called me the day of and told me the woman who was scheduled to do my facial was out sick. Okay. I get it but what was frustrating is they couldn't squeeze me in for any other service. Oh wait. They offered a blow-out. It was raining and I didn't need it. Not even a mani or pedi. And the woman that called had horrible people skills. I could barely hear her and she offered no alternative. Didn't offer a discount off my next appt or anything. So I had to wait around for my 4 other friends to get their treatments done while I got nothing. And we booked well in advance with no issue.
This is the last of a few bad experiences with them so I'm done. They're gone beyond return as far as I'm concerned.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.