We usually stay at Marriott properties and have become very familiar with their facilities. Although some of the regular plusses were apparent (nice mini kitchen, well laid out breakfast, clean bathroom), other aspects need attention. Some of the bath towels were threadbare, with strings on the edges; the air conditioner was noisy, the mattress on the pullout couch was stained in different areas - one could only imagine from what, and no mattress pad was provided; the side door that would have allowed us to park nearer to our room entrance had an out of order sign on it that did not allow key use - yet the desk clerk directed us to park near it. We were surprised by these issues, none of which we had experienced at Residence Inns (or Marriotts) in the past.
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- Also Known As:
- Residence Inn West Springfield Hotel West Springfield
- Marriott West Springfield
- West Springfield Residence Inn
- West Springfield Marriott