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“Some staffing issues”

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Residence Inn West Springfield
Ranked #6 of 17 Hotels in West Springfield
Villanova, Pennsylvania
Level Contributor
136 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“Some staffing issues”
3 of 5 bubbles Reviewed 11 July 2014

This RI was a familiar cookie cutter place. We had a two room suite, which was clean and comfortable. The out of style oak kitchen cabinets had been refinished in a dark stain. The breakfast experience was below par for a RI on a Sunday. It was understaffed. Food was slow to come out. We took our food out to the patio, which was fine, but the trash cans were full so we had to take our trash inside-- full trash cans too. This RI needs more staff.

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank drwayneb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tammy D, Manager at Residence Inn West Springfield, responded to this review, 13 July 2014
Thank you very much for insight on areas that we can improve upon during busy times. It is always a pleasure to hear from all our guest so we can make your next stay a better one.

Sincerely,
Tammy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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215 reviews from our community

Traveller rating
    72
    77
    38
    15
    13
See reviews for
95
25
6
47
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Massachusetts
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed 5 July 2014

We usually stay at Marriott properties and have become very familiar with their facilities. Although some of the regular plusses were apparent (nice mini kitchen, well laid out breakfast, clean bathroom), other aspects need attention. Some of the bath towels were threadbare, with strings on the edges; the air conditioner was noisy, the mattress on the pullout couch was stained in different areas - one could only imagine from what, and no mattress pad was provided; the side door that would have allowed us to park nearer to our room entrance had an out of order sign on it that did not allow key use - yet the desk clerk directed us to park near it. We were surprised by these issues, none of which we had experienced at Residence Inns (or Marriotts) in the past.

Stayed July 2014, travelled with family
Helpful?
Thank School_Admin413
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review, 7 July 2014
Dear valued guest,
Thank you for taking the time to review our hotel. We will use your comments and suggestions to help us improve our operations. I am deeply sorry that your stay did not meet your expectations. We strive to make each and every stay a pleasant one, and hope that you will give us another chance and stay with us again if you are in the area.
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Utica
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 1 July 2014 via mobile

Staff is amazing at The Residence Inn. Front desk extremely helpful, the breakfast chef was so sweet and accommodating and Mary who is the head of housekeeping is an angel. My son had left his 2 beloved stuffed animals tucked away in our room and Mary saved the day. She sent them right to our home at no charge to us. Definitely recommend this hotel. The suites were great too. Very clean and comfy beds.

Stayed June 2014
Helpful?
2 Thank Susan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review, 3 July 2014
We are pleased to hear that you had a wonderful stay. I shared your comments with Mary from our front desk, and she was very happy that she was able to make you happy. That is what our job is all about. We hope to see you again when you are in the area.
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Tucson, Arizona
Level Contributor
85 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed 1 July 2014 via mobile

We chose this hotel for its proximity to Six Flags New England. It is off the beaten path, so the hotel as a whole is nice & quiet. Check in was efficient & smooth, and the front desk clerk was kind & professional. The room was spacious, clean, with a nice sized mini kitchen, fully equipped with the necessities. We asked for a cot for one of our children & it was delivered quickly. The bathroom was generous sized with a sink outside the commode/shower area. Though we did not have the opportunity to utilize it, the indoor pool appeared inviting & definitely served as a plus as we have children & weren't certain about the weather. Overall, I wouldn't hesitate to recommend this hotel, & would be happy to stay again!

Stayed June 2014
Helpful?
1 Thank Lisa Marie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review, 3 July 2014
We are so happy that you enjoyed your stay with us. Thank you for letting other travelers know about your experience with us. We hope to see you again soon.
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West Greenwich, Rhode Island
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 27 June 2014 via mobile

I come to the area frequently for horse shows and have stayed at five different area hotels. The two Marriott ones (downtown and this one) have been the best by far. I love the spacious and clean rooms here and the staff has all been very friendly and helpful. Room is very well appointed and I enjoyed how it was set up. If you are in the area, I definitely recommend this place.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TnSmoothie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review, 30 June 2014
Dear valued guest,
We are so happy you chose to stay with us during the horse show. Thank you for recommending us to other travelers. We appreciate your taking the time to give us your feedback. We hope to see you again soon.
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austin texas
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 19 May 2014 via mobile

All employees very helpful,, specifically,, Anya manager went above with service. Other special employees were Nic and Jamail.
We stay there several times a year,,, and their service is exceptional, better than even the Ritz Carlton in the same hotel .chain

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank designer21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMRIWS, General Manager at Residence Inn West Springfield, responded to this review, 26 May 2014
Dear valued guest,
Thank you so much for your kind words. It is always. Having our service compared to that of Ritz Carlton is an absolute honor. Thank you so much, and we hope to see you again.
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Springfield, Massachusetts
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 6 May 2014

What a cozy place to stay. They have amazing service and great rooms. You will enjoy your stay to the max. When you plan a trip make sure it here. They have a great pool, and amazing people working a great place for kids too!

Room Tip: Choose any room but best are the single bed rooms with a King or Queen. Great Breakfast no matter wh...
See more room tips
  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank Roxi279
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tammy D, Manager at Residence Inn West Springfield, responded to this review, 9 May 2014
Thank you so very much for staying with us, it was a pleasure having you here and we hope that you will visit again when you are in the area. Thank you for making us your home away from home.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Residence Inn West Springfield

Property: Residence Inn West Springfield
Address: 64 Border Way, West Springfield, MA 01089-4626
Region: United States > Massachusetts > West Springfield
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 17 Hotels in West Springfield
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Residence Inn West Springfield 3*
Number of rooms: 88
Reservation Options:
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Also Known As:
Residence Inn West Springfield Hotel West Springfield
Marriott West Springfield
West Springfield Marriott
West Springfield Residence Inn

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